Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service from sales and good products”

Helpful Report

Posted 5 years ago

“We recently encountered an issue with our KETTLER furniture, of which we had had for a few years already. Knowing about their 5 year warranty, we contacted KETTLER to see if the problem could be resolved. I have to say that the after sales care we received was the BEST we have ever received from a company, with the issue being resolved within a matter of weeks with absolutely no stress or hassle whatsoever. Therefore, if you are thinking of buying KETTLER furniture in the future, my advice would be to DO IT! You cannot get better service than that of which we recently received from DEAN and the team - I would highly recommend KETTLER and thank you for your help and assistance in this instance. Very happy customers :)”

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Posted 5 years ago

“Although just out of warranty Kettler replaces our bench without any query and very quickly Excellent service Richard Fisher”

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Posted 5 years ago

“Damaged items, our report not followed up, and a missing parasol which was not delivered on the day specified and to date is still not with us.”

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Posted 5 years ago

“Warranty was ho lured a.though it was close to the end of the warranty period. Kettle were very badly let down by the delivery company they use”

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Posted 5 years ago

“We have a Kettler table and chairs which have been fine but after this winter noticed some rust on the chairs so my husband rang kettler to find exact paint match but we’re told that they were still just within the 5 year warranty would we send pictures of problem , that done were told they would replace the chairs no problem and take damaged ones away, this was all dealt with in less than a fortnight no quibbles what a fantastic service, nice to know there are some honest companies out there.”

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Posted 5 years ago

“No fuss dealing with warranty. Brilliant!”

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Posted 5 years ago

“Service very good. Chair under guarantee was replaced promptly.”

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Posted 5 years ago

“Unfortunately one of the covers for the Palma chairs was faulty. It was easy to fill in a warranty claim online and the replacement arrived in a matter of days”

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Posted 5 years ago

“We received the replacement furniture. The after sales service is excellent.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Bought a 4ft RHS bench today. Top back split as soon as I put the screw in and the screw holes underneath at one end didn't line up so I had to redrill them. Disappointing.”

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Posted 5 years ago

“unhappy incorrect parts”

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Posted 5 years ago

“Excellent. As expected. Delivery was prompt. Very happy indeed.”

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Posted 5 years ago

“Simple online process for making warranty claim followed by speedy and efficient replacement.”

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Posted 5 years ago

“Panasol rusted causing the canopy to have rust marks on it.”

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Posted 5 years ago

“Superb customer service.They replaced a bistro set 5 years old which showed signs of rust,No quibble, kept me informed all though the process,I can not praise them enough.Well done Kettler.”

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Posted 5 years ago

“Brilliant service from very friendly and polite staff .No quibbling or arguing over our problem which comes as a refreshing change , would definately buy their products again and would recommend this brand to anyone.”

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Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“The warranty claim was dealt with very quickly and efficiently much to our satisfaction”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews