Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick response to a problem with outside chairs under five year guarantee. These chairs were replaced quickly and efficiently, after sending photographic proof of damage. Would recommend Kettler to anyone buying outside furniture.”

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Posted 6 years ago

“Ah what a great experience. The customer service at every stage was outstanding! We were initially disappointed we had issues with our garden furniture but it was so swiftly and quickly dealt with we’re now super pleased. Thanks for rectifying the problem with ease and being flexible. We are excited to use our new furniture next summer. You should teach other companies the value in great customer service. Thanks.”

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Posted 6 years ago

“From first reporting my claim I have to congratulate Kettler’s customer service for their efficiency in dealing with my issue.”

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Posted 6 years ago

“We had bought some Kettler furniture about 3 years ago from our local garden centre (Bolero) which included 6 chairs, table and bench and on storing away for the winter, noticed that one of the chairs had started to show a rust blister in two areas. We contacted our local garden centre who informed us they no longer deal with Kettler and were not able to help us, suggesting we contact Kettler direct which we did accordingly. We cannot speak highly enough of the service we received.The range was now discontinued but Kettler agreed to replace not one but all six chairs with a comparable design and style and arranged delivery and collection........a first class service from start to finish !!”

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Posted 6 years ago

“I contacted Kettler to say that there was some rust on 3 of my chairs, and even though my guarantee was 6months from the finish they gave me a whole new set. Their customer service is second to none, also very speedy with the new set.”

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Posted 6 years ago

“Love the furniture. We had some issues with the deterioration over time but Kettler was great at helping us solve the issues. Great service! Thank you.”

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Posted 6 years ago

“Kettler's customer service is first class I had a minor problem with my garden furniture which was resolved quickly, efficiently, and without any fuss. They are true to their word with the guarantee, I purchased my garden furniture in 2015 and had a minor problem in 2018. Once I had filled in the online warranty claim, they contacted me the next day and replaced the items within 5 days. You would be hard pressed to find such excellent customer service nowdays, I would have no doubt about recommending Kettler”

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Posted 6 years ago

“Zak at Kettler provided a prompt and profession service when I contacted the company about a part missing on a Kettler parasol I had recently purchased. Not only did he keep me informed at all times he also arranged for the part I needed to be sent to me immediately. Thank you Zak”

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Posted 6 years ago

“The service I had with regards to my warranty claim on my garden furniture was absolute excellent. Communication and speed of resolving the matter was 1st class. Let’s hope the replacement chairs are of the same standard. Thanks Kettler”

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Posted 6 years ago

“i was very impressed with your service and your customer service. i happened to mention about a crack on one of my items of furniture as worried about the weather getting into it. but immediately i was put through to the claims department, where i was told that i would receive a replacement one. i would recommend you to everyone i know thank you Claire Darling Sperrin”

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Posted 6 years ago

“everything”

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Posted 6 years ago

“quick no quibble resolution of problems”

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Posted 6 years ago

“Kettler did replace our mesh chairs ,but we are on our 3rd replacements and they are going rusty , after being told by Kettler they had loved the problem , not happy .”

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Posted 6 years ago

“Excellent after sales service”

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Posted 6 years ago

“I am very impressed with your company who honoured its guarantee. It has taken along time to get the new table and 6 chairs which went rusty. This was because you did not make the same type as the faulty ones. The alternative are fine. You kept me informed at every stage. Well done to everyone. David Lacey”

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Posted 6 years ago

“efficiency”

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Posted 6 years ago

“Simply took to long to replace the items and it was left time to constantly chase updates”

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Posted 6 years ago

“After a ten week wait damaged garden furniture was replaced with damaged furniture.”

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Posted 6 years ago

“Damaged goods replaced in full”

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Posted 6 years ago

“MORE THAN 5*s EXCELLENT all round! No quibble replacement of complete set -dining table,chairs,settee and companion set which had all rusted under warranty.( Fault in coating now rectified.) Kettler customer service staff very helpful,polite and efficient as were the delivery men from Panther group. Kept informed and up to date with progress of claim/delivery throughout. Delivery within 7days of making claim ,faulty furniture collected at same time. Highly recommend - wish all companies were this efficient. Furnitures great quality too. Thankyou very much.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews