Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt no quibble honour of Anti rust warranty. Replacement furniture delivered within one week.”

Helpful Report

Posted 6 years ago

“Absolutely outstanding after care service. We have had to use this twice and on both occasions staff have been brilliant from start to finish. Wish others could follow your style!! Well done to all and thanks very much.”

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Posted 6 years ago

“You responded to our complaint quickly efficiently and in a nice friendly manner . You followed up with a quick and reasonable decision and gave us an action plan that we were very happy to accept . The replacement Chairs were delivered on the stated day and time so all in all you should be congratulated on providing a very impressive after sales service . Thank You all Kind Regards Robin Ree”

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Posted 6 years ago

“The service from Kettler is very quick and efficient. The staff are very friendly and can sort out any problems. I had my replacement table in less than a week .would highly recommend the products and staff very highly .”

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Posted 6 years ago

“Dealt with in professional manner. Prompt replies and one time delivery. Pleasant office staff.”

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Posted 6 years ago

“On receipt of a bbq we noticed a small chip in the enamel and a small paint fault. The bbq was collected and a new one delivered promptly. Very happy with the customer service.”

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Posted 6 years ago

“excellent customer service”

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Posted 6 years ago

“No fuss, just sent them the photographs of damaged product and they exchanged the faulty goods.”

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Posted 6 years ago

“Excellent and very prompt response to my warranty claim. A replacement chair was delivered within a couple of days of my call. My previous Kettler furniture has lasted more than 20 years. Quality brand with quality service.”

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Posted 6 years ago

“I ordered two Kettler products, believing them to be a quality company. Paros 8-Seater Dining Set - Original Delivery, then 3 deliveries of replacement chairs. Faulty or missing screw assemblies. Had to stay at home all day awaiting deliveries each time as no time slot given and the considerable time taken to assemble replacements each time, then connect Kettler to inform them of poor manufacturing and quality control Paros 4-Seater Lounge Set - Set arrived with 5 legs the same and 1 leg totally different, so could not complete the assembly of the lounge set. Again had to repack sofa for collection and replacement to be received, waiting in all day for delivery, then assemble again. Noticed paint chip on replacement, touch up paint sent, totally different colour. Again poor manufacturing and quality control. I deal with Zak in Customer Services, but Kettler Customer Service strategy seems to be Collect/Replace the faulty part(s) until you get one that you can assemble, but not getting to the root cause of the problem. I seem to be doing the quality control for them, as part of my continual assembly of their products! This does not create happy customers or increases customer satisfaction. I always though Kettler was a quality company, my belief has considerable changed. I shall not be promoting Kettler products.”

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Posted 6 years ago

“Service par excellence, wonderful staff full of help and assistance, couldn't do enough to help. And can I add a thank you to Kettler's carrier company, who seem to be endowed with the same service culture.”

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Posted 6 years ago

“I was very impressed by Kettlers's customer service - very efficient in dealing with the warranty claim. When one replacement chair arrive damaged, there was no problem in arranging and delivering another. I would certainly recommend Kettler to anyone thinking of purchasing garden furniture.”

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Posted 6 years ago

“It’s the 3rd table different model, but suits our needs, paid an additional amount but happy with result.”

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Posted 6 years ago

“No quibble with claim after deterioration after 3 years on a product guaranteed for 5 years. Replacement product delivered and original uplifted with efficiency.”

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Posted 6 years ago

“Very quick change of damaged table”

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Posted 6 years ago

“Problem sorted but disappointed at the length of time it took.”

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Posted 6 years ago

“We were very happy with our original round table but when it rusted I was delighted that Kettler changed if for a new model with no fuss. My only disappointment is that they no longer made the large round table and we have had to swap to the rectangular table.”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

“As soon as I noticed a small amount of rust on my table Kettler immediately arranged to replace my table with no quibbles. The whole procedure was very swift and efficient.”

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Posted 6 years ago

“No problem with warranty Swift replacement within the week I would recommend kettler no problem”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews