Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a rust problem on two of the chairs, which I discovered were only just within warranty, but Kettler still replaced them and were extremely polite and helpful into the bargain. Would not hesitate to buy their products again.”

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Posted 6 years ago

“Great customer service. Chairs replaced, no quibble, no problem.”

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Posted 6 years ago

“A focused company delivering an excellent and fair service.”

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Posted 6 years ago

“Kettler replaced 6 garden chairs that were showing signs of rust without any fuss or stress. Chairs were within the 5 year warranty period. I can’t fault the service”

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Posted 6 years ago

“We've got a few items of Kettler garden furniture and they are excellent. We had a problem with one bench and once we contacted Kettler and sent photos of the problem they replaced the item promptly. Really good service”

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Posted 6 years ago

“Kettler responded to my issue with ease and efficiency. Am very pleased with the service they provided. The only issue I do have is the products themselves and how easily they rust in a short period of time despite kettler's Garrantees not to, this is the second replacement I have received due to rusting. If you buy and pay for quality you should expect it”

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Posted 6 years ago

“The after sales team dealt with sorting out my problem with great efficiency . It was a pleasure to deal with them . Thank you Kettler.”

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Posted 6 years ago

“Received my replacement furniture but the table had been lost, still no table and still no response from them not happy. The replacement items do not look as good quality as the originals so expect them to go just as rusty in no time!”

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Posted 6 years ago

“Our garden chairs showed signs of rusting. Photos sent by email to the company were acted upon really quickly and replacement chairs delivered. This was excellent customer service, rare these days unfortunately. Thank you Kettler.”

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Posted 6 years ago

“Well this is a mixed bag really. Rating the service from Kettler - second to none. Seeing the list of people who have had rusted chairs concerns me greatly. The warranty is for 5 years. I have had a replacement rust in less than a year. it does make me nervous from here in about rusty chairs in the future? But lest wait and see. As a company - excellent!”

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Posted 6 years ago

“Some rust appeared on two of our chairs which we had had for nearly two years. After a phone call to Kettler we submitted pictures and a copy of our receipt. They promptly offered replacements and within a short while we had all four of our chairs replaced. A great outcome, how nice it would be if all companies were so helpful.”

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Posted 6 years ago

“I had some rust on a table. I submitted photos and a delivery arranged. Unfortunately the replacement was damaged so a new delivery arranged. This was OK. Throughout Kettler were obliging and polite but the whole process did take a while. However the product is excellent.”

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Posted 6 years ago

“After sales service was so quick and efficient we we had a problem with garden chairs. First Class communication and problem solved with no hassle. Thank you Kettler. Thoroughly recommend you :)”

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Posted 6 years ago

“Had some rust forming on our 2 seater garden chair.On submitting proof of purchase and photos a date for replacement was quickly arranged. Customer service that other companies should be offering.Thank you Kettler!”

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Posted 6 years ago

“We bought table and 4 chairs 2 years ago, sadly on going to clean the items for the summer notice all the chairs cross bar had rust starting due to the degradation of the powder covering. I notified the company whom we purchased the items from who in turn notified Kettler. Within 24 hrs was notified by Kettler that replacements were on their way. Superb service, thank you Kettler.”

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Posted 6 years ago

“We had a problem with our companion set the powder coating had failed and the table was starting to rust. After a phone call and proof of purchase another set was promptly dispatched to us free of charge. Thank you very much Kettler for your excellent customer service.”

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Posted 6 years ago

“We bought 4 chairs, a companion set, a foot stool and a patio table. After a couple of years the foot stool and a couple of chairs started to show signs of rust. After contacting Kettler, proof of receipt and a couple of emails, new items were received without any hassle. A year later the other chairs started to rust and discolour, another call to Kettler and again new chairs were sent without delay. This is the sort of customer care that seems to be unusual today, no excuses, no quibble, just first class service from a first rate firm. Every member of staff spoken to was polite, efficient and very helpful. Thanks to everyone at Kettler, keep up the good work.”

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Posted 6 years ago

“Great Service”

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Posted 6 years ago

“Waited ages for the retailer to get back to us but things moved fast as soon as Kettler customer service got involved. All done by email. Replacement items look great. Very pleased with the way Kettler responded. Thank you.”

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Posted 6 years ago

“Kettler supplied a couple of parts for my garden furniture. Nothing unusual there. However they did it within 24 hours and that's unusual. Brilliant email and telephone communication. A pity that all companies are not like this.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews