Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to chase a very simple order for screws.”

Helpful Report

Posted 2 months ago

Hi Robert, Thank you for your feedback. We apologise for the inconvenience you experienced while trying to obtain your screws. It’s important to us that our customers have a smooth and hassle-free experience, and we’re sorry that we fell short in this instance. We appreciate you bringing this to our attention, and we’ll work on improving our response times. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Kettler Team

Posted 2 months ago

“I can say that the customer service I received was appalling. My order date was 13 August, and was advised the delivery would be with me on 2 September. It didnt arrive, I contacted Kettler who said it would be with me on 2 September. It didn't arrive. Spoke again to Kettler, they said the new delivery date would be 5 September... it didn't arrive. Spoke again and told them I was away on holiday from 7 September so would need to be delivered on my return. Eventually arrived on 16 September, five weeks after Kettler had taken my money and received my order. As my order only came from Redditch, (not China) it was an unacceptable farce from start to finish.”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the frustration you've experienced with your order and the delays in delivery. We understand how disappointing it is not to receive your items on time, especially after multiple communications with our team. This is not the standard of service we strive for, and we are sorry for the inconvenience it has caused you. Please know that your feedback is invaluable, and we will be reviewing this situation internally to improve our processes. If there is anything we can do to make this right or assist you further, please reach out to us at sales@kettler.co.uk. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, The Kettler Team

Posted 2 months ago

“Extremely happy with our corner sofa and firepit table. So comfy and well made. Would definitely buy from Kettler again.”

Helpful Report

Posted 2 months ago

“Excellent service and I'm delighted with the lounger which is of exceptional quality. Thank you”

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Posted 2 months ago

“Excellent product, fits snuggly, worth the money”

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Posted 2 months ago

“My review is on product not the company”

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Posted 2 months ago

“Lovely bistro set. Clearly built to last! Great service and speedy delivery. Will shop here again.”

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Posted 2 months ago

“Easy to order. Arrived well. Good service”

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Posted 2 months ago

“The furniture was easy to put together, great customer when U had a couple of questions for them.”

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Posted 2 months ago

“All items received and as stated”

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Posted 2 months ago

“Products are great so far ( only had them a week) lovely quality and comfortable . Had a very frustrating problem with delivery as only got half the order the rest delivered a few days later and delivery company had very different explanations depending on who I spoke to.. delivery drivers said it wouldn’t all fit on van but would def be delivered later that day but that wasn’t the case as half the order was lost!”

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Posted 2 months ago

“Good products and quick delivery .”

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Posted 3 months ago

“We've had Kettler's 6 seater dining table set and found it to be great quality, so when we needed a smaller bistro set we knew Kettler would be the best brand to get. We are very happy with our purchase.”

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Posted 3 months ago

“Arrived as promised and well packaged. No other comment except to say that they look good but we have yet to use them.”

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Posted 3 months ago

“love the sofas i bought but the covers dont fit!”

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Posted 3 months ago

“Excellent furniture”

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Posted 3 months ago

“Very pleased indeed with my purchases. The furniture is very well made stylish and comfortable. It also looks as if it will not be adversely affected by the weather with aluminium being the main constituent.”

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Posted 3 months ago

“Perfect size, and colour matches our garden dining table and chairs.”

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Posted 3 months ago

“Good service and delivery. Enjoying my lounger”

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Posted 3 months ago

“Excellent service and fast delivery. The Cora rope chair covers fit very well and are of excellent quality.”

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Posted 3 months ago

Kettler is rated 4.4 based on 2,324 reviews