Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product is very good. Good service, accessories a bit expensive.”

Helpful Report

Posted 1 year ago

Thank you Angela for your 4 star rating of Kettler! We appreciate your feedback that our quality of product is very good and our service is excellent. We also glad to hear that you've been a loyal and repeating customer. Our accessories may be a bit expensive, but we strive to provide high-quality products for all of our customers. Thank you for choosing Ketter!

Posted 1 year ago

“We had cracks in both arms of our 12 month old Novero sun lounger. I contacted the sales department and Jenny Skyba organised replacements which arrived within a few days. This company is really into customer service/satisfaction. An excellent service. Thank you Jenny.”

Helpful Report

Posted 1 year ago

Thank you George for the 5 star rating of Kettler! We are so pleased to know that your experiences have been so positive. We truly appreciate you being a returning customer. It's wonderful to hear that Jenny Skyba was able to help you out with your Novero Sun Lounger and that you were pleased with the customer service and satisfaction. Thank you for taking the time to give us your review.

Posted 1 year ago

“I recently spoke to the customer services (Nicky) who could not have been more helpful. I had damaged the bottom pole on my parasol and couldn't use it without a replacement. Kettler had sold out of new poles but could order one for September. In the meantine, Nicky rang technical services who were able to supply me with another pole , allbeit a little scratched. This was free of charge while I wait for a new one. I have had my Kettler Royal Garden Table and chairs too for quite a number of years now, so long I can't remember, and they are still in great condition. Excellent products and service.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating! We really appreciate it. It's fantastic to hear that you've been a customer of Kettler for such a long time and we're so pleased that you're still loving your garden furniture! We're also glad to learn that Niki and the technical services team were able to help you out with the pole damaged on your parasol, free of charge. We really appreciate your loyalty!

Posted 1 year ago

“The arms on my Novero sun- lounger ( my second) cracked and broke after just 12 months. I contacted sales and Jenny Skyba arranged for replacements to be delivered to me within 48 working hours. What fantastic service. I could not be happier. A great company to do business with. George of Ascot”

Helpful Report

Posted 1 year ago

Thank you George, for your 5 star rating! We're so glad to hear that our customer service could quickly resolve the issue you had with your Novero sun-lounger. We appreciate your loyalty and continuing choice to do business with us.

Posted 1 year ago

“Awesome warranty provision. Had a major fault with an outdoor sofa we had bought about 18 months earlier. No quibble replacement from Kettler - reported it on the Monday, new one arrived on the Friday. Superb treatment and service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Kettler, Dan! We are so glad to hear that you had such a great experience with our warranty provision. We strive to provide exceptional customer service and are thrilled that we were able to provide you with a speedy no-quibble replacement for your outdoor sofa. We appreciate your kind words!

Posted 1 year ago

“Love our new furniture cover. Seems much tougher and robust than the previous one we bought from you when we bought our furniture.”

Helpful Report

Posted 1 year ago

Thank you Simone for your 5 star rating of Kettler! We're glad to hear that you're enjoying your new furniture cover and glad to have you as a returning customer!

Posted 1 year ago

“We ordered our Kettler garden and dining furniture from John Lewis - unfortunately we had issues with the dining chairs after a few years but Kettler jumped in and investigated the problem and have replaced the chairs! A brilliant result!!!!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you are a repeat customer and that you had a brilliant result after experiencing issues with your dining chairs. We are always dedicated to delivering the best possible customer service and we are delighted that we could help resolve this issue for you.

Posted 1 year ago

“Really heavy duty, high quality covers. Perfect to protect your outdoor furniture!”

Helpful Report

Posted 1 year ago

Thank you so much for the glowing 5 star rating of Kettler and for being a returning customer to our store! We really appreciate the kind words about our heavy duty, high quality covers. They really are perfect for protecting your outdoor furniture! Thank you again for being part of the Kettler family.

Posted 1 year ago

“Seems like a great manufacturer of outside furniture. Not cheap but great quality and would always look at their products first…”

Helpful Report

Posted 1 year ago

Thank you so much, Nigel, for the 5 star rating on Kettler! We really appreciate your loyalty and appreciate that you are always looking to Kettler products first when it comes to outdoor furniture. We appreciate your recognition of our quality, and are glad you have been pleased with the products you have bought from us. Thank you for being a repeating customer!

Posted 1 year ago

“Easy to use website & speedy delivery.”

Helpful Report

Posted 1 year ago

Thanks so much, Sally, for the amazing 5-star rating of Kettler! We appreciate your feedback about our easy to use website and speedy delivery. Thank you for being a returning customer - your loyalty is greatly appreciated!

Posted 1 year ago

“Easy trouble free purchase ! Pleased with communication, delivery and product . Time to enjoy !”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are glad that the purchase was easy and trouble free, and that you were pleased with our communication, delivery, and the product. We sincerely appreciate your business. Time to enjoy your purchase!

Posted 1 year ago

“I am afraid we were really disappointed by the quality of the product. We followed the instructions carefully but sadly the seat didn't align with the edges - therefore at one end it sits neatly and at the other end it doesn't.”

Helpful Report

Posted 1 year ago

Thank you so much Katharine for letting us know your experience. We are truly sorry to hear that the quality of the product did not meet your expectations and that the seat did not align with the edges accordingly. We really appreciate your feedback and would like to resolve this for you. Our customer service team will contact you shortly to see how we can help.

Posted 1 year ago

“Delighted with this lovely table. But needed 2 people and longer than advised to build it.”

Helpful Report

Posted 1 year ago

Thank you so much Joan for your 5 star rating of Kettler! We are absolutely delighted to find out that the table worked out great for you. Thank you again for your feedback.

Posted 1 year ago

“Excellent on line ordering service! Quick and efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you so much, Jo, for your five star rating for Kettler! We really appreciate your kind words about our excellent online ordering service and quick and efficient delivery. We also appreciate you being a returning customer - we look forward to helping you out with your future needs!

Posted 1 year ago

“We have had Kettler products in our garden for quite a few years. The mesh furniture is long- lasting, good value and comfortable. Your order process and customer service is excellent too. Delivery fast and items well packed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, we truly appreciate it! We are so glad to hear that you have had such a positive experience ordering Kettler products for your garden over the years. We're especially proud of the longevity of our mesh furniture, as well as the comfort and value they provide. Additionally, we are delighted to hear such great feedback about our customer service and delivery process - it's great to know that we have a customer who repeats this experience! Again, thank you for your review and for being a loyal customer!

Posted 1 year ago

“Products amazing customer service terrible”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Kettler! We are glad you are happy with our products, and we apologise for any trouble you had with our customer service. We are grateful to have you as a loyal customer and thank you for your feedback.

Posted 1 year ago

“Great quality”

Helpful Report

Posted 1 year ago

Thank you so much Russell for giving Kettler a 5 star rating. We really appreciate it and are so pleased to hear that you have had such great experience with our products!

Posted 1 year ago

“Great bit difficult to put up broke a part rang up replaced it free of charge very happy customer”

Helpful Report

Posted 1 year ago

Thank you for the 4 star rating, Stephen! We are thrilled to hear that you had a positive experience, and that we could provide a free replacement part for you. We appreciate your feedback.

Posted 1 year ago

“Superb quality furniture. We originally bought a Savoy table and four chairs almost thirty years ago and have only just had to purchase two replacement chairs. We are so pleased with the quality and comfort that we have also bought a Siena bistro set. The furniture is worth every penny and so much more comfortable than modern, low backed cane garden furniture that is all the fashion.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you have been a returning customer for almost thirty years. We are especially pleased that after thirty years you chose Kettler again for your Siena Bistro Set. We understand that comfort and quality is the most important factor when making a purchase and we thank you for your loyalty and for choosing Kettler again.

Posted 1 year ago

“Excellent service. Good quality product. Only bad thing was that the paint on the fire pit table top is very easily scratched”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback for our Kettler product. We strive to provide the highest quality products and ensure customers have the best experience possible. We value your loyalty and any feedback we get to continue to uphold our standards of excellent service! If you need any further help or assistance, please don't hesitate to reach out.

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews