Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, easy to order and good delivery”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Brian! We are glad that you found our Kettler product to be of good quality, easy to order and satisfactory on delivery. We appreciate your repeated support over the years!

Posted 1 year ago

“Problem with newly delivered table Problem resolved very quickly with no quibbles Great product Would recommend”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! It is so appreciated. We're glad to hear that you had a great experience with us, despite having a problem with your newly delivered table. We're even more pleased that it was resolved quickly with no quibbles. We appreciate your loyalty and look forward to serving you again!

Posted 1 year ago

“Great product and service. Only disappointment is that the cover for the Palma corner unit will not be available until next year.”

Helpful Report

Posted 1 year ago

Thank you, Dennis, for your 4 star rating of Kettler! We appreciate the feedback and are very sorry to hear that the cover for the Palma corner unit will not be available until next year. We will keep you updated as we learn more!

Posted 1 year ago

“Nothing to say here other than Kettler continue to provide us with unequalled quality. All our garden furniture and protective cover are great, this coupled with a professional service provision make Kettler my 1st option.....thanks again”

Helpful Report

Posted 1 year ago

Thank you, John, for the 5 star rating of Kettler! We are so grateful to have loyal customers like you.

Posted 1 year ago

“The cover was a good fit, the material is quite heavy and seems to be quite strong, and up-to-date it appears to be waterproof.”

Helpful Report

Posted 1 year ago

Thank you, Trevor, for your 4 star rating of Kettler! We are glad to hear that the cover fit well and the material is both heavy and strong.

Posted 1 year ago

“We purchased a six person Kettler Caredo table and chair set and we are delighted with it. It is very well made and the the table was easy to assemble. The chairs are ready assembled and the set is elegant and well designed . It is exactly what we wanted.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of our Kettler Caredo table and chair set! We are delighted to hear that you found it easy to assemble and that the chairs are ready-assembled, as well as being elegant and well designed. We are pleased that it was exactly what you wanted!

Posted 1 year ago

“Ordered on line ,which was easy and a fast delivery.”

Helpful Report

Posted 1 year ago

Thank you so much Keith for your 5 star rating of Kettler - we really appreciate it! We're glad to hear that ordering online was easy and the delivery was fast. We'll keep striving to provide a great online shopping experience!

Posted 1 year ago

“If I had known I had to assemble the table I would not have purchased, what I have noticed is that the steel structure of the table is much weaker than the current cornelleau table and the laminate top is also thinner. The table feels more flimsy than my old one, so honestly I would not buy another”

Helpful Report

Posted 1 year ago

“Excellent Product, with excellent customer service”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Kettler a 5-star rating! We really appreciate it, especially being a repeat customer. We are pleased to hear that you are satisfied with the product and our customer service. We hope to continue to give you an excellent product and customer service experience in the future.

Posted 1 year ago

“I am very pleased with the 4m parasol that I bought from Kettler. It is good quality, strong, and has good UV protection. It was delivered quickly.”

Helpful Report

Posted 1 year ago

Thanks so much David for giving Kettler a 5 star rating! I'm glad to hear that you are satisfied with the quality of the 4m parasol you purchased and thankful that it has been delivered to you in a timely manner. We really appreciate your patronage and look forward to seeing you again soon.

Posted 1 year ago

“Excellent Customer Service. One package of the three did not arrive as it was sent to the wrong depot. However when I rang CS they investigated and called me back within 5 minutes. The remaining package was delievered a few day later. Great service!”

Helpful Report

Posted 1 year ago

Thank you so much Rakesh for your five-star rating of Kettler! We are so glad to hear that you had an excellent customer service experience with us. It is very important to us that our customers have nothing but positive experiences with us. We appreciate you as a returning customer and look forward to providing you with more exceptional service in the future.

Posted 1 year ago

“Have used Kettler products for years. Furniture and covers. Great quality.”

Helpful Report

Posted 1 year ago

Thank you so much, Sharon, for your 5-star rating of Kettler! We are so pleased to hear that you have been using our products for years and appreciate your continued loyalty. Thank you for being such a dedicated customer!

Posted 1 year ago

“Excellent products at a reasonable price”

Helpful Report

Posted 1 year ago

Thank you, Anita, for the 5 star rating of Kettler! We are glad to hear that you enjoyed the excellent products at a reasonable price. We appreciate your loyalty and look forward to seeing you again soon!

Posted 1 year ago

“Customer service and aftersales is terrible. We purchased a treadmill that is faulty after just 6 weeks. We have called and emailed Kettler but we either don't get a reply at all or they say a local engineer will be contacting us but we have heard nothing. It has been 10 days now and not once have Kettler called us back despite all the promises. I will not waste over 1k on a Kettler product again.”

Helpful Report

Posted 1 year ago

“Excellent for shading our lounge window. It's great at keeping the temperature low.”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for the 5 star rating of Kettler! We are delighted to read that the product is excellent for shading your lounge window and it is great at keeping the temperature low. We appreciate your loyalty and are glad you are a continuing customer.

Posted 1 year ago

“Excellent quality product”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler Joanne! We're so pleased to hear that you found our product being of excellent quality - we strive to always provide the best products that we can!

Posted 1 year ago

“I was disappointed with the quality of the welding and the finish for the joints. Not what I’d expect from this company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback, Neil. We genuinely appreciate your concerns and are sorry you were disappointed with the quality of welding and the finish for the joints. It is incredibly important for us to make sure our customers are satisfied with what they are receiving, and we would like to know what we can do to make things better. Your input is invaluable to us, so please let us know what we can do to improve your experience with Kettler. Again, thank you for your honest feedback!

Posted 1 year ago

“Very pleased. Quick delivery. Fits well. Very neat. The rain just rolls off it.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating of our Kettler product! We're very pleased to hear it meets your expectations and that you had a quick delivery. We appreciate you being a loyal and repeat customer - thank you!

Posted 1 year ago

“Do the job there intended for. You can ask no more!”

Helpful Report

Posted 1 year ago

Thank you Andrew for your kind words and 5 star rating of Kettler! It's customers like you that truly help us reach our goals of providing quality products that do the job they are intended for. We are also grateful that you have been a repeat customer since you can speak for the consistency of our products and customer service.

Posted 1 year ago

“I would like to give the Kettler brand the highest number of stars for their atrocious 3m wind up Parasol which I paid £140 for and has lasted a month and for being so dismissive about my claim from the supplier. The parasol is weak and way too heavy to be of the tilting type and the wafer thin aluminium pole has torn away from the metal pin that runs thru it and the plastic winding mechanism. I am told that because the parasol was placed into a hole in the decking to stop if moving about, that the force of the wind (summer breeze) that it was subjected to caused it to break. The point at which the parasol has broken is half way up the pole and not at the greatest point of leverage which is the lowest point. My opinion is that this item is poorly designed, made from inadequate materials and really not for for purpose. I am very disappointed with both Hillmount Online who sold the product to me and Kettler who have refused to entertain my claim despite all the information and photos I have provided them with.”

Helpful Report

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews