Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My entire end to end experience with Kettler was first class; from my initial phone call and subsequent online application, through to receiving regular updates on my warranty claim and in the end, delivery to my home address was exceptional. If only all companies would operate as professionally and efficiently as Kettler!”

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Posted 5 years ago

“dealt with quick 7 easy”

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Posted 5 years ago

“Brilliant after sales service. We had mnaged to break a leg on a 4-5 year old table. Rang them, emailed a picture + the table part number from the original sales brochure and they found a spare one. Sent by courier totally FOC. Fitted to find that a second leg had been bent so table wobbly. Emailed again and they found another spare table leg. Charged me the courier cost this time. Still way better than the cost of a new table. Just brilliant. Chris in after sales helped me through the whole thing.”

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Posted 5 years ago

“I had a damaged chair rang Kettler was told to fill in form & send pictures but I had a problem sending being an OAP but never mind A lovely person called Zak helped me thro all the procedure and problem dealt with thank you so much.”

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Posted 5 years ago

“Firstclass service which I expected from a top class product.Thanks.”

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Posted 5 years ago

“Uncomplicated and quick service.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Sorted out our problem without fuss.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fantastic customer service, my product had a manufacturing fault this was dealt with quickly & efficiently.”

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Posted 5 years ago

“Honoured warranty claims with no quibble! Love the table and chairs :)”

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Posted 5 years ago

“We have a dent in our table on opening the package, customer services were great and replaced it as quickly as they could, we are very happy with our outdoor dining set!”

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Posted 5 years ago

“Very slow, had to keep ringing and got different answers.”

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Posted 5 years ago

“I had a rust problem with the legs on a Kettler table I had purchased 4 years ago. Their guarantee was for 5 years and still having the receipt thought I would speak to the garden centre where I purchased it from. Within 48 hours Kettler had contacted me to arrange a new table (a replacement was no longer available) and arrange delivery for the new one and collection of the old one by email and telephone. Delivery/collection was perfect, a specified time slot and then they called on the day to confirm the time for half an hour later. I cannot say how impressed I was with their after sales service, if more companies cared as much about their customers as Kettler did the world would be a happier place. Thank you Kettler, outstanding service!!”

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Posted 5 years ago

“they have replaced faulty bench”

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Posted 5 years ago

“First class service change table and chairs because they went rusty”

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Posted 5 years ago

“I purchased a two seater Kettler garden settee and a chair from John Lewis in spring 2018, and a second chair and matching table in summer 2019. I noticed this summer that a small hole had appeared in the seat of the single chair purchased last year and contacted Kettler with photographs/receipts in September when I realised that the furniture had a three year warranty. Kettler were wonderful and a new chair was despatched very quickly without quibble. I loved the furniture anyway as it is so comfortable, but can highly recommend Kettler's customer service. Thank you Kettler.”

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Posted 5 years ago

“Kettler are as good as their word. They have a fantastic after sales department. Our table developed a bit of rust and they replaced it. Twice! No quibbles. A great service. We love the furniture and it has extended the life of it.”

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Posted 5 years ago

“Bought the Elba table and benches in April 2019, but the original shipment had no tables so it finally arrived in July. When it arrived the table was rushed and looked awful... Drip marks, wonky leg, wood not sanded and a different colour to the benches. I found out today (october) that it will not be resolved until February 2020 at the earliest. This cost over £1200 and is so disappointing. 3rd party seller can't tell me anything and Kettler have never reached out to discuss.”

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Posted 5 years ago

“Extremely helpful and knowledgable staff. Would not purchase from any other company. Could not rate them higher.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews