Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Helpful and efficient.”

Helpful Report

Posted 2 years ago

Thank you for your review, Gary! It is great to hear that you have been pleased with the service.

Posted 2 years ago

“Easy to order online and helpful staff who kept me updated with order.”

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Posted 2 years ago

Thank you for leaving us a review. We are pleased that you have found the process of ordering with us easy!

Posted 2 years ago

“We have not recieved our order as there was sn issue with the vehicle. Do they only have 1 vehicle?”

Helpful Report

Posted 2 years ago

Thank you for your review, and we are sorry to learn that your delivery has been slightly postponed. We understand that our Customer Service Team have been in touch to explain that our chosen carrier is rescheduling the delivery to you and we apologise for any disappointment that this may have caused.

Posted 2 years ago

“It’s hasn’t arrived!”

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Posted 2 years ago

We are sorry to hear that your touch up paint has not arrived. This has been despatched to you with Royal Mail so you should be in receipt of this either tomorrow or the day after. Thank you for your patience.

Posted 2 years ago

“Well made furniture and good service.”

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Posted 2 years ago

Thank you for your review, Philip. We are pleased to hear that you are pleased with our furniture and service.

Posted 2 years ago

“Not had delivery of product yet. Also I already have a cover the same of which I bought as a set with table cover 4 years ago for £50 This price increase is astronomical but my other one is now weather beaten. It did protect my garden furniture well”

Helpful Report

Posted 2 years ago

Thank you for your review Lynne, and I hope that when you do receive your protective cover on Monday, you are happy with it. The older style of protective cover that you must have ordered 4 years ago, went into a clearnce sale, and this must be why you were able to get one at the cheaper cost. The reason that that cover was discontinued was because we improved the quality of the protective covers by adding an internal PU coating and more toggles. Hopefully when you receive the new cover you will be happy with the quality of it, and you will be able to use it for years to come to protect your set.

Posted 2 years ago

“I have yet to receive the goods purchased”

Helpful Report

Posted 2 years ago

Thank you for your review Bryony. I am sorry that you have not received your order as yet however, I can see that your order is due to be delivered on Monday.

Posted 2 years ago

“This is The second set of covers I Have brought for The Parma corner sofa and Table ,The first set tore after two years very easily in the he wind ,They we’re Expensive to buy and Ment to be Frost and weather free .But the material rotted outside very quickly”

Helpful Report

Posted 2 years ago

We are sorry to learn of the issue with your covers Sarah. We will have one of our Customer Service Agents contact you to discuss this further as we want you to be fully satisifed with your purchases.

Posted 2 years ago

“Equipment great,very difficult to purchase,tried February 21 couldn’t get until Feb 22.A lot of missed sales opportunities.”

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Posted 2 years ago

Thank you for your review Robert, and sorry to read that you had issues placing an order.

Posted 2 years ago

“Garden furniture set good but the grey finish on the teak top was poorly applied to sides. UPDATE; Kettler service responded promptly and resolved the issue very quickly with positive and helpful advice. I cannot praise them highly enough, as a company they actually respond to feedback. I would not hesitate to recommend them and have had some of their other products Which have been excellent. It’s reassuring to know that if you do have an issue you are treated well and they do care about their customers.”

Helpful Report

Posted 2 years ago

We are sorry to read of your disappointment with your recently purchased set Anthony! I am sure that we can help, so I have asked our Customer Service Team to contact you to see what condition your purchase was received in, as we would want you to be thrilled when receiving the table. We will be in touch very shortly.

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Purchased patio heater last year £279 Kalos Unable to find a cover to fit it. The lead also comes out the bottom therefore sits in water when rains . Please could you advise Thanks”

Helpful Report

Posted 2 years ago

Thank you for your recent review of the heater Jo, and we are sorry that we do not manufacture protective covers for these. We advise that when possible, to store the heaters inside when not in use but we will pass your comments onto the relevant teams within Kettler to consider with future product development.

Posted 2 years ago

“Last year I bought a small round metal mesh table and two chairs for a balcony area. They work perfectly. This is in addition to a large table (metal again) and seating for 8 that we bought about 40 years ago. The 40 year old table is still in excellent condition with the exception of one small area where somebody decided to saw some wood on it and chipped the paint. Happy to report the paint is still available. During the recent storm, our small table flew over our balcony down into the garden, falling on concrete. Again little damage, but need to replace some bolts to secure the table top to the legs. I hope our more recent purchase will serve us as well as the original one.”

Helpful Report

Posted 2 years ago

Thank you for your review, Jane. It is wonderful to hear from our returning customers, and we hope that you enjoy many more years of use from your new table.

Posted 2 years ago

“Purchased Elba Aluminium Medium Storage Box in July 2020. Looks nice*, pretty solid and, importantly, keeps the contents dry (ie the waterproof liner works). *But over the last winter a discolouration appeared on the top surface (about 15cmx18cm) which is not covered by the 3 year warranty. Their justification is user misuse, due to the minor scuffs elsewhere you can see, which I would normally put down to normal wear and tear in a family with small children, dogs etc, and not related to the discoloured mark. So, in summary the aluminium powder coating they use is not as resilient or as tough as you would, and should, expect.”

Helpful Report

Posted 2 years ago

Thank you for your review Kevin and we are very sorry to learn that you have had an issue with your product. We have passed your comments onto the Customer Service Manager who will be in touch with you directly.

Posted 2 years ago

“We purchased the Elba table and chairs. Really happy with size and quality . Unfortunately we didn’t realise that we had to treat it straight away. We had to cover it for a week until the wood protector spray was delivered . We would have purchased this at the same time as the table if we’d known . Would have been helpful if this advice was included in the description of the product . Otherwise very pleased .”

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Posted 2 years ago

“Purchased a table tennis cover to replace a very cheap and unsuitable one. It fits perfectly and is excellent quality.”

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Posted 2 years ago

“Excellent service Swift response and email confirmation of order and delivery”

Helpful Report

Posted 2 years ago

“I bought the medium aluminium garden container which cost £450 so I expected a quality product but, when delivered, it was damaged in 2 places one of which made it unusable. When I informed Kettler they said that I had to repack the old one for collection and wait for a new one. This involved me being at home on 2 separate occasions. The new one arrived but the hydraulic struts would not collapse to allow the lid to close. I was told by Kettler to wait a couple of days for them to 'warm up' which I did but it made no difference. I now use the storage box without the struts as I cannot be bothered to deal with Kettler again. No apology and no offer of compensation.”

Helpful Report

Posted 2 years ago

Thank you for your recent review Lawrence and I am very sorry that you have not been happy with the product received or the service. You should not have to alter your product to be able to use it, this is clearly an issue with the item you have received. We would love to get this resolved for you as soon as possible and our aftersales team will be in contact to arrange a suitable resolution for you.

Posted 2 years ago

“The packer made a mistake and made a problem with the order”

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Posted 2 years ago

We are sorry to hear this Lyn, and would very much like to help get this resolved. Our Aftersales Team will contact you this morning to try and resolve the issue, so apologies for any inconveninence that this may have caused.

Posted 2 years ago

“After receiving the table tennis table (which the delivery firm rolled down the driveway!). We had three identical parts shatter during assembly, they are all little arms that are part of the release mechanism and even when greasing after the first part shattered, two more broke with very little force applied.”

Helpful Report

Posted 2 years ago

We are really sorry to read that you have had this experience with our couriers Carl, and we would definately like to get these issues resolved for you. I have asked for our After Sales Team to contact you this morning to get the matter resolved.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews