Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really well pleased with the quality of the brand”

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Posted 2 years ago

Thank you for your review Judy! It's great to hear that you are happy with your purchases!

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Thank you so much for the great review Janet. We are so pleased that you are happy with your Kettler purchase.

Posted 2 years ago

“Excellent Service, Prompy Delivery”

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Posted 2 years ago

Thank you for your review. We are so pleased that you are happy with your Kettler purchase.

Posted 2 years ago

“I have had my garden furniture for many years and a little faded but still in extremely good condition. Just think you should sell patio table feet in a pack of four not three.”

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Posted 2 years ago

Thank you for your kind review Marilyn. We are so pleased that you are happy with your Kettler furniture. If you need anything else, please let us know.

Posted 2 years ago

“I have just reordered a lounger protective cover to replace the one i bought in 2019 as it leaked from the start hence had to store the universal lounger inside not ideal and the cover faded the first summer of use . I had also purchased the sofa cover and table cover which kettler replaced as the stitching opened after a few months . I am disappointed with the quality of the protective covers as they are not good value for money . The actual furniture however im very pleased with . I have to buy the covers again to replace the old ones as i dont want to leave the furniture uncovered. I will have to replace the arm chair covers next as they are also leaking and faded after only 2 summers”

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Posted 2 years ago

Thank you for your review, and we are sorry to learn of your disappointment with the protective covers you purchased. I can confirm that the protective covers are designed to be used mainly for covering the furniture when it is in frequent use, and you dont want to keep removing the cushions. All of the wicker furniture is completley waterproof therefore, if you didnt cover the sets when the cushions were stored away for winter, then the items would be absolutley fine. We offer a 12 month warranty on all of the protective covers so unfortunately we are unable to replace the ones that you purchased in 2019. As before, we are sorry to learn of your disappointment and your comments have been passed onto our product development team.

Posted 2 years ago

“Well designed web site, informative and easy to use. Ordering straightforward and followon service good.”

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Posted 2 years ago

Thank you for your review Jan. We are pleased that you found the ordering process to be hassle free and that you were able to purchase what you needed.

Posted 2 years ago

“Excellent quality and delivered promptly”

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Posted 2 years ago

This is great to hear Richard! Thank you for your review

Posted 2 years ago

“Bought a few items from Kettler and the customer service has been brilliant.”

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Posted 2 years ago

Thank you for your very kind review Jan. We are so pleased that as one of our returning customers, you have been pleased with our service.

Posted 2 years ago

“Easy to order delivered quickly well informed on arrival date and good quality goods.”

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Posted 2 years ago

Thank you for your review Alan.

Posted 2 years ago

“Ordered and delivered on stated date. Would certainly recommend from yourselves”

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Posted 2 years ago

Thank you for your kind review Jayne!

Posted 2 years ago

“This is the 2nd cover I had to buy in just over a year, hoping it lasts longer! Old one ripped because of the sun”

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Posted 2 years ago

We are sorry to learn of the issue with your cover Saar, especially in such a short time. Our covers come with a 12-month warranty, so if you contact our team on 01527 588997 and explain what has happened, I am sure that we will be able to help with this further.

Posted 2 years ago

“I now have three generations of Kettler furniture. The earliest must be at least 25years old, then matching table and chairs(bought in France). Latest the companion seating which very nearly matches. I think that says how much I love the Kettler product for it’s longevity and good looks.”

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Posted 2 years ago

It is great to hear from such a loyal and long-standing customer, who is still enjoying their Kettler products. Thank you for your great review, and we are so thrilled that you continue to buy Kettler.

Posted 2 years ago

“Fabulous furniture, we are very happy with our Palma corner sofa set and our Elba dining set . I have recently emailed Kettler to ask about cleaning products and I was emailed next day with all the information I needed. Great Service”

Kettler 5 star review on 14th February 2022

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Posted 2 years ago

We are so pleased to hear that you are happy with your purchases, and the service that you have received from the team. The set-up you have in your home looks great! Just wishing for some good weather so you can start enjoying it again! Thank you for your great review Sally

Posted 2 years ago

“Good and prompt.”

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Posted 2 years ago

Thank you for your review Neil. Is there anything else that we could have done on this occasion to improve your experience/purchase?

Posted 2 years ago

“Excellent customer service..had small issue with one of the chairs on a versa corner unit, but excellent service replaced the whole set communication excellent throughout. If only every customer service was this good, gives you confidence buying online !!”

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Posted 2 years ago

Thank you for your review, Scott! We are so pleased that you are happy with the service that you have received, and please do not hesitate to get in touch again should you need to!

Posted 2 years ago

“Excellent quality products and efficient service”

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Posted 2 years ago

Thank you for your great review William!

Posted 2 years ago

“Everything was well organised and the item arrived on time”

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Posted 2 years ago

Thank you for your review! :)

Posted 2 years ago

“The seat end caps arrived on time and in perfect condition. They were a perfect fit and brought the chairs back to their original condition.”

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Posted 2 years ago

Thank you for your review! :)

Posted 2 years ago

“My parcel did arrive unfortunately I ordered the wrong size cover e mailed Kettler and got an immediate response and they are happy to exchange for the bigger size they were most helpful”

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Posted 2 years ago

Hello Jeanine We are sorry to see this and can confirm that we have looked into your order. From our records, our courier has advised that the item was delivered to you on 4th Feb and signed for by J Lane. If this is not the case, please can you contact our team on 01527 588997 and we will follow this up for you.

Posted 2 years ago

“Good online experience and prompt delivery”

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Posted 2 years ago

We are pleased that you have been happy with your purchase, and thank you for your review!

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews