Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent”

Helpful Report

Posted 6 months ago

“I selected the footcaps to match the size of my Kettler table but unfortunately when they arrived they were too large. Very disappointing.”

Helpful Report

Posted 6 months ago

“I ordered some wood protector on line. It arrived very quickly on the day that was originally given.”

Helpful Report

Posted 6 months ago

“Multiple deliveries already due to missing components, and replacing damaged frames. Still on-going discussions and more deliveries needed for missing cushions and replacement sofa frames that are still damaged. Kettler claim are cushions are discontinued so they can’t supply them as per the original order, but are available at Jati-Kebon.”

Helpful Report

Posted 6 months ago

“Rapid response to a question of chair repair, and expeditious provision of material to effect it.”

Helpful Report

Posted 6 months ago

“Abby was very helpful resolving the issue of my delivery gone missing at the end of TNT, just received the rearranged delivery now , and all in good order. Thanks!”

Helpful Report

Posted 6 months ago

“Brilliant service ! Quick delivery delivery men were fantastic really helpful”

Helpful Report

Posted 6 months ago

“Excellent Service”

Helpful Report

Posted 6 months ago

“All good thanks, very quick delivery”

Helpful Report

Posted 6 months ago

“Sadly Kettler let me down with this order. We had Kettler parasol up to last year until a gust of wind damaged it. We decided to buy the same again and purchased one online. Two days later we received an email to say that they were out of stock and that my money would be refunded. Which it was. The email didn't bother to offer us an alternative which we didn't consider to be very good customer service. Roger Williams”

Helpful Report

Posted 6 months ago

“the reason i have given 3 is that the 'cover' i ordrered from Kettler was different to what was shown on the image. the cover name was Menos but the one i received shows Kettler - it's a very 'tight fit' - it doesn't have a draw string also as show on the image - as it's so tight i split the cover putting it on. the image of the cover showed it quite a loose fit but with a drawstring cord around the base. The table and chairs we purchased however seem very good quality and are just as shown in the image -”

Helpful Report

Posted 6 months ago

“Our Kettler furniture is just perfect and having bought the fitted covers as well we are very pleased but what we are not happy with is the garden heater/lamp which is very very unstable and just not fit for purpose”

Helpful Report

Posted 6 months ago

“Fast shipping, great deal on quality item”

Helpful Report

Posted 6 months ago

“The cover is fine however there is no drawstring included to secure the cover on the table.”

Helpful Report

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 6 months ago

“Touch up paint for metal garden furniture (gun metal grey). This paint worked well, matching the colouring of the original and the chairs are now rust free (with iron oxide primer underneath the touched up areas). The nail varnish type applicator is too small to provide even coverage though.”

Helpful Report

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 6 months ago

“We are very happy with the purchase. The parasol is very good quality. It looks super with our Kettler table and chairs. The weather is not that great but we manage to use its tilting function a couple of times while having lunch in the garden.”

Helpful Report

Posted 6 months ago

“Just bought Palma reclining chairs and a parasol really enhance my patio”

Helpful Report

Posted 6 months ago

Dear Carol, Thank you so much for taking the time to rate Kettler with 5 stars! We truly appreciate your support and are thrilled to hear that you are happy with your recent purchase. "Just bought Palma reclining chairs and a parasol really enhance my patio." We hope that the Palma reclining chairs and parasol add a touch of relaxation and comfort to your patio. The Gentleman in your photo looks very relaxed! If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. Thank you once again for choosing Kettler.

Posted 6 months ago

“The kit consisting of 3 bottles to restore my garden table arrived within 3 days. Instructions good, easy to apply & the table looks brand new. Only 4 stars given because only time will tell if the products work.”

Helpful Report

Posted 6 months ago

Dear Maxine, Thank you so much for sharing your positive experience with Kettler and giving us a 4-star rating. We truly appreciate your feedback. We are thrilled to hear that the kit containing 3 bottles to restore your garden table arrived quickly within 3 days. It's great to know that you found the instructions easy to follow and the application process smooth. We're glad to hear that your table now looks brand new. We completely understand your hesitation in giving a full 5-star rating, as only time can truly determine the effectiveness of the products. Rest assured, we have put our utmost effort into creating high-quality and durable solutions. Once again, thank you for choosing Kettler and for taking the time to share your thoughts. We value your opinion and hope to continue providing you with excellent products and services.

Posted 6 months ago

Kettler is rated 4.4 based on 2,324 reviews