Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient no quibble response to our warranty claim. First class service from Kettler”

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Posted 6 years ago

“First class service and no quibble guarantee.”

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Posted 6 years ago

“Replaced rusting product without question and very quickly. Kept in telephone contact ref delivery arrangements and couldn’t have handled it better. A pleasure to deal with and wouldn’t hesitate to buy their products in future. This is how customer service should work! Bernard Taylor-Worcestershire”

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Posted 6 years ago

“A set of garden chairs were showing signs of rust after 2 years. Kettlers' response to my warranty claim was very quick and efficient, with a new set of chairs arriving the following week. First class customer service.”

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Posted 6 years ago

“We were asked to provide photos to show the problems with our furniture. This made things clear and easy and our furniture was replaced very quickly with no issues.”

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Posted 6 years ago

“Customer service - very efficient Brilliant parasol. Easy to assemble and use”

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Posted 6 years ago

“Great customer service and no quibble under warranty. Table development a problem (I think due to extreme heat this summer) It was replaced instantly. Extremely happy with products and services from Kettler.”

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Posted 6 years ago

“excellent service on a warranty claim - very happy customer”

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Posted 6 years ago

“Superb customer service. I have been very impressed with how Kettler handled the replacement of my faulty furniture. They approved my claim (following the submission of photos) very quickly and even suggested doing more than I asked. The chairs were delivered and the faulty chairs removed promptly. Would not hesitate to recommend.”

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Posted 6 years ago

“A Kettler parasol lost one of the lugs holding the arms in place within the first two weeks. After sending a couple of pictures, the replacement was approved, a new one delivered and the other collected within a few days. Excellent, no-quibble, customer service.”

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Posted 6 years ago

“After just over 4 years i raised a warranty claim on a resin table on which the surface material had started to blister and crack. I did not have a receipt for the table or an exact date of purchase. However Kettler told me where to find the batch number and a few days later gave me a choice of which replacement table i would like. I now have my new table and couldn't be happier with the service i have received. Very impressed with the customer care shown and will definitely buy and recommend in the future.”

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Posted 6 years ago

“Kettler were very quick respond to the need to exchange the garden furniture due to rust. However, they were not quite as good in keeping me informed of the approval process and I had to keep chasing to find out what was happening. But I would certainly buy more Kettler furniture as they readily honoured the no quibble guarantee!”

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Posted 6 years ago

“I was unfortunate enough to have some of my garden furniture go rusty within two years TWICE but each time Customer Services replaced the items with a minimum of fuss so what might have been a disaster became only a minor inconvenience. I have 7 items of Kettler garden furniture and they look tasteful need no maintenance and now I know Customer Services will rectify any problem I would certainly choose them again.”

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Posted 6 years ago

“Another patio set replaced without fuss. Like our previous set the chairs and table had badly rusted after two years and Kettler arranged a no hastle replacement. Unless they can get on top of quality control we look forward to replacing again in 2020!”

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Posted 6 years ago

“We had a damaged metal patio dining table delivered, which was exchanged very promptly after we had sent a photo to Kettler. Excellent service.”

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Posted 6 years ago

“we had a problem with our Cora dining table. They agreed to replace it and did so promptly with no fuss.Excellent”

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Posted 6 years ago

“Our 4 chairs and table showed signs of rust after 2 years of use. After contacting Kettler they replaced them all under warranty without any fuss once we had sent them photos of the set. The replacements were with us within two weeks of my initial query. A courier brought the new furniture and took the old ones away at the same time. Excellent service, I'd recommend them over cheaper versions.”

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Posted 6 years ago

“I first bought kettler chairs many years ago and they lasted way beyond the 5 years guarantee. My new set started to rust after 2 years, kettler supplied new ones with no fuss and very quickly. Love their garden furniture!”

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Posted 6 years ago

“We bought a load of Kettler garden furniture about four years ago and this summer when I did my annual wash down of the chairs I noticed a slight rust bloom on the mesh along with a couple of outbreaks of rust. Having checked the warranty and finding it was five years I went onto their website and followed the very easy instructions for a warranty claim that included photos. I soon received a response saying my claim had been approved and apologising for the problem I had experienced. They then arranged for four new chairs to be delivered and took away the old chairs. I then found some faults with two of the new chairs that appeared to have been damaged in transportation and again - and this time within a week - two new chairs arrived. In summary, great garden furniture with a great warranty and a company that not only upholds the warranty but apologises for the problem and promptly replaces items with no quibbles. Very pleased and quite impressed - thank you Kettler Customer Services.”

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Posted 6 years ago

“Kettler have just replaced all six of my patio chairs which were rusting badly. Unfortunately they have had to replace them 3 times within the 5 year warranty, hence the average rating.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews