Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replaced faulty garden furniture with new under 5yr guarantee. All completed within 7 days of making claim. Excellent customer service, couldn'tbe faulted in any areal”

Helpful Report

Posted 6 years ago

“Our warranty claim was dealt with courteously, efficiently and professionally from start to finish. Customer service of a very high standard. After sales service first class.”

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Posted 6 years ago

“When contacted everyone involved were most helpful and the faulty table was exchanged for new.”

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Posted 6 years ago

“3 out of our outside chairs developed rust, the fourth didn't. I contacted Kettler and tried to follow their on line complaints line, sadly that was not working. However, after a telephone call, I was helped by a young lady who asked me to send a description and photos of the chairs in question. A few days later I received a call to say that they would replace the 3 chairs as they were only 2 years into a 5 year warrantee. Although we had to wait a few weeks for a new batch to arrive, I can say that the delivery of the new chairs, and the collection of the old ones went smoothly. Great service. Just one small point the delivery company who delivered my chairs would not take away the very large box in which they came. It was difficult for me to dispose of the said box. Overall dealing with Kettler was a positive experience and I would not hesitate to recommend their products and service. Thank you...Gordon Downey, Enfield”

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Posted 6 years ago

“After nearly four years outside our very expensive garden chairs began to show signs of rust. I contacted Kettler, sent them some photos and within ten days they replaced all the chairs under warranty. Fantastic service!”

Helpful Report

Posted 6 years ago

“Patio table showed signs of rusting after 12mths. Table had a 5yr rust warranty. No quibble replacement by Kettler, delivered and old unit collected. If only everyone gave this level of customer service! Well done and thanks Kettler. I have a few Kettler products and will definitely buy more!”

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Posted 6 years ago

“Good service and no argument about the warranty - thanks.”

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Posted 6 years ago

“Excellent Customer Service from After Sales Team especially from Tammy. Kept updated with the process. Delivery on date and time as arrranged. Would definitely recommend Kettler.”

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Posted 6 years ago

“i am really pleased with the way the Aftersales team at Kettler dealt with my claim. the customer service was brilliant”

Helpful Report

Posted 6 years ago

“The guarantee was honoured after 4 years when we found signs of rust on our garden chairs and table. They were exchanged within days. Great service.”

Helpful Report

Posted 6 years ago

“We were delighted with our garden furniture when it arrived. A week or so later we realized that one of the wicker strips was coming undone. I contacted Kettler and they could not have been more helpful. They replaced the armchair with a brand new one. I was extremely impressed by their customer service and expect to get many years of enjoyment out of my fantastic furniture. I can not recommend Kettler highly enough.”

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Posted 6 years ago

“Positive, supportive and proactive at all times”

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Posted 6 years ago

“They resolved my issue with no problem replacing the faulty item”

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Posted 6 years ago

“I needed a replacement table and 4 chairs as mine had all rusted - the guarantee was for 5 years and Kettler replaced them all as promised. The staff I spoke to were polite and kept me informed at all times. The delivery was on time and the delivery men rang to let me know they were only a few miles away. I was very impressed with the service I received and I adore my garden furniture. Thank you Kettler.”

Helpful Report

Posted 6 years ago

“The furniture is comfortable and sturdy. On the surface, it’s good quality. However, we received chipped chairs and the table started to rust slightly after just a few weeks. The table is now replaced but we’ve now received 6 replacement chairs, all of which have been dented or chipped on arrival. It’s been a shocking experience and we’re still waiting for another set of new chairs, months after originally purchasing the set. I would never purchase a Kettler product again.”

Helpful Report

Posted 6 years ago

“I contacted Kettler to make a warranty claim in July. The staff were extremely helpful & efficient & after submitting photos & details of the garden furniture which hadn’t lasted as long as the warranty stated I was give a replacement, which arrived promptly on the date they stated. The whole procedure exceeded my expectations! I would like to send a very big Thank You to all the staff who dealt with my claim.”

Helpful Report

Posted 6 years ago

“After a frustrating few days, my chairs were replaced after a two week delay, but the delivery was prompt and I was kept well informed of the time they would arrive. The chairs are lovely, thank-you.”

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Posted 6 years ago

“Table replaced with no fuss and in a timely fashion. All very much appreciated. Thank you”

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Posted 6 years ago

“Our Palma table had a slight dip in the middle which only noticed when it had rained as water collected there. We sent photos of this to Kettler via email from our stockist and within a week it had been replaced with a new one with no fuss. Amazing customer service”

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Posted 6 years ago

“Had a problem that was resolved quickly, efficiently and hassle free. Staff were very pleasant and informative and replacement furniture was despatched/delivered as soon as I had provided the relevant details. Have used Kettler garden furniture for more than 20 years without problems and will continue to do so in the future after the way they responded to this isolated issue. Well done. Quality product, quality service.”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews