Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived very quickly and with free postage. Fantastic!”

Helpful Report

Posted 4 years ago

“Bought Henley mesh garden furniture 2016 which developed some rusting on the chairs(2018) - under guarantee these were replaced promptly - 2020 and we have the same problem (we do live within 250 metres of North Sea) - contacted Kettler (email) and same day received acknowledgement, several days later we are now awaiting replacement chairs, our choice as we were offered alternative design. Love our garden furniture in spite of problem - after sales team have been excellent and delivered 5*service for a 5* product - no hesitation in recommending company,product or service.”

Helpful Report

Posted 4 years ago

“Panasol - Love the idea of this and bought it last year. It works great but after the Summer it had rusted slightly and was leaving rust marks on the canopy, so was really disappointing. This year we have paid to have it recoated and painted so shouldn’t rust and will last for years.”

Helpful Report

Posted 4 years ago

“Just purchased the Charlbury Round set of table and 6 chairs,some scratch marks on the coating of the metal frames, hope it does not rust? chairs very comfy well built, also purchased the protective cover for the set. The metal stand that goes in the middle of the table is poor, slight bit of wind and it falls over, the stand would scratch the glass table top, trying to get it to stay standing up whilst putting the cover on is a pain, the picture of the cover shows that it has 4 pull toggle cords to pull the cover tight , but there is only 1 it is impossible to to tighten quality seems ok only time will tell would only give the cover 4 out of ten.”

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Posted 4 years ago

“Medium storage box Instructions hopeless as don't tell vital get ends in certain way or lid struts wont fit Diagrams don't match components as delivered A definite don't buy”

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Posted 4 years ago

“Very good quick delivery”

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Posted 4 years ago

“Prompt delivery considering the current situation with covid very happy thank you”

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Posted 4 years ago

“Our 3 year old Palma resin table melted yesterday (06/05/20) under a wine glass that was left on it for 10 minutes in the late afternoon sunshine. When I then checked, there were other similar but less unsightly examples of the same thing elsewhere on the table. There is nothing in the care advice to warn you about this. Also, the night covers we bought when we purchased the set began to disintegrate after 2 years use. I contacted Kettler twice about this and they did not respond in spite of their promise to respond in 3 weeks. Poor quality materials and poor customer service.”

Helpful Report

Posted 4 years ago

“Easy to order Fast dispatch Correct spare parts”

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Posted 4 years ago

“The cover is very good quality the only slight problem is that it is a little tight getting it on and off.”

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Posted 4 years ago

“I have had many items of Kettler furniture over the last 20 years .long lasting & excellent quality. However our table started to look a little tired so updated 2 years ago 3 arrived damaged no problem it was replaced immediately by this company! Again after 2 years we noticed rust appearing, i wrote to the company not expecting to hear from them due to this epidemic! Within 1 week I received another new table no quibbles just thought that is fantastic customer service.”

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Posted 4 years ago

“received items very good sturdy materials used”

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Posted 4 years ago

“Quality products”

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Posted 4 years ago

“I’ve not yet used the above cover but looks very well made.”

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Posted 4 years ago

“Was very good quality, and fitted perfectly”

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Posted 4 years ago

“Great quality”

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Posted 4 years ago

“Excellent quality i have two of these now”

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Posted 4 years ago

“Fast service and brilliant product”

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Posted 4 years ago

“Great products and quality”

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Posted 4 years ago

“Excellent product and delivered quickly”

Helpful Report

Posted 4 years ago

Kettler is rated 4.4 based on 2,341 reviews