Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality really happy with this product would recommend nice fit for chairs and stools”

Helpful Report

Posted 1 year ago

Thank you so much Anthony for the 5 star rating on Kettler! We appreciate your kind words and are glad that you are happy with the product. It is great that you appreciate the quality and the fit of the chairs and stools, and that you would recommend them. Thank you for being a repeating customer!

Posted 1 year ago

“I found the people I spoke to by phone to be helpful and professional. However, the problem that I had - a faulty locking pin - took some time to resolve. As I pointed out, there appears to be a fault in the manufacturing process in that the internal depth of the sleeve holding the pin is not great enough to properly engage with the axle on the Henley sun lounger I had purchased. Another lounger that was sent had the same problem, and the issue was only resolved when I purchased separately a sleeve and locking pin from the Kettler website.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of Kettler! We really appreciate your feedback, particularly regarding the issue you encountered with the faulty locking pin, as well as the helpfulness of our customer service team. We are sorry that it took some time to resolve this problem and to ensure that your sun lounger could be used safely. We will look into the manufacturing issue you have pointed out and work to make sure that this does not happen again. Thank you again for your feedback!

Posted 1 year ago

“Excellent product and delivered promptly”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating of Kettler, Graeme! We appreciate you being a repeating customer and are glad to hear that you think the product is excellent and that it was delivered promptly. Thanks again!

Posted 1 year ago

“Still waiting for my sofa ordered through John Lewis ?? 9 weeks wait so far ?? No one seems to know where it is ?”

Helpful Report

Posted 1 year ago

“Fantastic table and although not the easiest to build, once you have done so (approx 4-5 hours), you will be delighted with the result”

Helpful Report

Posted 1 year ago

Thank you so much for your 4-star rating of Kettler. We're delighted to hear that you found our table fantastic, even if it was a bit of a challenge to build. We also thank you for being a loyal and repeating customer – we really appreciate your support!

Posted 1 year ago

“Flat pack poorly engineered and instructions difficult to follow”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you so much for your feedback on Kettler. We really value our customers' opinions and are always striving to give you the best experience. We are dedicated to providing excellent service and products. Going forward, if there's anything we can do to make your experience with Kettler better, or if you have any first hand suggestions on how to improve the instructions then please don't hesitate to reach out! Thank you again for your review and feedback. Best, Kettler Team

Posted 1 year ago

“Easy to order and quick delivery. But only part of the order was packed and sent. The delivery note had the two items I ordered listed. I had to phone and ask for the second item. How ever the person I spoke to was very good.”

Helpful Report

Posted 1 year ago

Thank you Ian for your 4-star rating of Kettler! We apologise for the fact that only part of the order was packed and sent, and thank you for contacting us about the second item. We are happy to hear that you spoke with someone from our customer service team who was so knowledgeable and helpful. We appreciate you being a repeating customer!

Posted 1 year ago

“Excellent quality covers. Kept our furniture completely dry during this morning’s rain storm.”

Kettler 5 star review on 2nd August 2023

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating, Helen! We are thrilled to hear that you are thrilled with our excellent quality covers - they certainly kept your furniture completely dry during the rain storm! We definitely appreciate your loyalty as a returning customer - thank you!

Posted 1 year ago

“Very pleased with our Parasol”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Kettler! We are delighted to hear that you are very pleased with our Parasol and appreciate your loyalty as a returning customer. Your support is extremely valued!

Posted 1 year ago

“Easy to order and good communication re delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so proud that you found ordering from us easy and appreciate your kind words about the delivery communication! We truly value our customers and are delighted that you are pleased with your purchase!

Posted 1 year ago

“Good quality, easy to order and good delivery”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Brian! We are glad that you found our Kettler product to be of good quality, easy to order and satisfactory on delivery. We appreciate your repeated support over the years!

Posted 1 year ago

“Problem with newly delivered table Problem resolved very quickly with no quibbles Great product Would recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! It is so appreciated. We're glad to hear that you had a great experience with us, despite having a problem with your newly delivered table. We're even more pleased that it was resolved quickly with no quibbles. We appreciate your loyalty and look forward to serving you again!

Posted 1 year ago

“Great product and service. Only disappointment is that the cover for the Palma corner unit will not be available until next year.”

Helpful Report

Posted 1 year ago

Thank you, Dennis, for your 4 star rating of Kettler! We appreciate the feedback and are very sorry to hear that the cover for the Palma corner unit will not be available until next year. We will keep you updated as we learn more!

Posted 1 year ago

“Nothing to say here other than Kettler continue to provide us with unequalled quality. All our garden furniture and protective cover are great, this coupled with a professional service provision make Kettler my 1st option.....thanks again”

Helpful Report

Posted 1 year ago

Thank you, John, for the 5 star rating of Kettler! We are so grateful to have loyal customers like you.

Posted 1 year ago

“The cover was a good fit, the material is quite heavy and seems to be quite strong, and up-to-date it appears to be waterproof.”

Helpful Report

Posted 1 year ago

Thank you, Trevor, for your 4 star rating of Kettler! We are glad to hear that the cover fit well and the material is both heavy and strong.

Posted 1 year ago

“We purchased a six person Kettler Caredo table and chair set and we are delighted with it. It is very well made and the the table was easy to assemble. The chairs are ready assembled and the set is elegant and well designed . It is exactly what we wanted.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of our Kettler Caredo table and chair set! We are delighted to hear that you found it easy to assemble and that the chairs are ready-assembled, as well as being elegant and well designed. We are pleased that it was exactly what you wanted!

Posted 1 year ago

“Ordered on line ,which was easy and a fast delivery.”

Helpful Report

Posted 1 year ago

Thank you so much Keith for your 5 star rating of Kettler - we really appreciate it! We're glad to hear that ordering online was easy and the delivery was fast. We'll keep striving to provide a great online shopping experience!

Posted 1 year ago

“If I had known I had to assemble the table I would not have purchased, what I have noticed is that the steel structure of the table is much weaker than the current cornelleau table and the laminate top is also thinner. The table feels more flimsy than my old one, so honestly I would not buy another”

Helpful Report

Posted 1 year ago

“Excellent Product, with excellent customer service”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Kettler a 5-star rating! We really appreciate it, especially being a repeat customer. We are pleased to hear that you are satisfied with the product and our customer service. We hope to continue to give you an excellent product and customer service experience in the future.

Posted 1 year ago

“I am very pleased with the 4m parasol that I bought from Kettler. It is good quality, strong, and has good UV protection. It was delivered quickly.”

Helpful Report

Posted 1 year ago

Thanks so much David for giving Kettler a 5 star rating! I'm glad to hear that you are satisfied with the quality of the 4m parasol you purchased and thankful that it has been delivered to you in a timely manner. We really appreciate your patronage and look forward to seeing you again soon.

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews