Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found what I wanted on the website (teak colouriser and protector. Ordered items and they were delivered promptly.”

Helpful Report

Posted 1 year ago

Thank you so much, Leslie, for your wonderful 5 star rating for Kettler! We're so glad to hear that you found exactly what you were looking for on our website and that it arrived timely. It's great to know that we could help you achieve the kind of teak colouriser and protector you need. Thank you for your support!

Posted 1 year ago

“We bought the Palma Cube Cover, speedy delivery. We already have and love the Kettler Outdoor Palma set and covers.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so glad that you are happy with the speedy delivery of the Palma Cube Cover. We are thrilled to hear that you already have and love the Kettler Outdoor Palma set and covers!

Posted 1 year ago

“Replacement for original cover from 3 years ago which had deteriorated.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Simon! We really appreciate your kind words and are delighted to hear that the Kettler cover has replaced the original from 3 years ago and that it is of good quality. We are thrilled to have earned your satisfaction!

Posted 1 year ago

“Garden sofa unravelled in the corner. Made claim to Kettler who sent an acknowledgement and said they would respond within 3 working days. 2 weeks later nothing heard so telephoned. They said claim declined but could not say why. Product not of satisfactory quality and customer service poor.”

Helpful Report

Posted 1 year ago

Thanks so much Jonathan for taking the time to share your experience with Kettler. We appreciate you bringing this to our attention. We're sorry to hear about the issues you encountered with the unravelling garden sofa, the claim you made with Kettler, and the poor customer service following it up. We understand how frustrating this can be and would like to try and make things better. Is there anything else we can do to help? Again, we really appreciate you letting us know about this and we're sorry for any disappointment caused.

Posted 1 year ago

“Quick Efficent Service.”

Helpful Report

Posted 1 year ago

Thank you so much, Anthony, for your 5 star rating of Kettler! We really appreciate your support. We strive for quick and efficient service and are glad to know that you experienced that with us.

Posted 1 year ago

“I was able to speak to someone straight away who was easy to communicate with and very helpful. More companies should be like this!!”

Helpful Report

Posted 1 year ago

Thank you so much, Jonathan, for taking the time to leave a 5 star rating for Kettler! We're delighted to hear that you were able to speak to someone straight away and receive such helpful communication. We are so glad you found our approach to customer service so agreeable. We could not agree more that “more companies should be like this” and thank you for your kind words!

Posted 1 year ago

“Kettler garden furniture is very good although the withdrawal of the 8 seater table is a retrograde step. My son and his wife had to purchase a John Lewes version instead. Touchup paint easy to order and delivered quickly. Not used yet.”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating for Kettler and your feedback that our garden furniture is very good, although it's unfortunate your son and his wife had to purchase from John Lewes due to the withdrawal of our 8 seater table. We're glad to hear that ordering touchup paint was easy and was delivered quickly. We hope you will be satisfied with your purchase.

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you Brian for your 5 star rating of Kettler! We are delighted to know that your experience with us was positive and that you have found our services to be Very good. We appreciate your feedback and support. Thank you!

Posted 1 year ago

“Looked at cheaper options, but so glad we bought Kettler. The quality is superb.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are delighted to hear that you were satisfied with the Kettler product you purchased. It is a great feeling when customers confirm that their choice was the right one. We truly appreciate your satisfaction and that you looked at cheaper options, yet chose Kettler. The quality is indeed superb and we are delighted that you are happy with your purchase. Thank you again!

Posted 1 year ago

“Ordered a 3 m parasol with LED lights and a Bluetooth speaker and a tabletop patio heater. Both of them arrived extremely quickly but with scratches on but I didn't notice until they were all put together. Otherwise, they both worked extremely well and I'm very pleased with my purchases.”

Helpful Report

Posted 1 year ago

Thank you for your kind 4 star rating, Heather! We appreciate your loyalty and are glad to hear that your ordered items – 3m parasol with LED lights and a Bluetooth speaker, and tabletop patio heater - arrived quickly. Sorry to hear that there were scratches, but we are delighted that they worked well for you. We value your patronage and look forward to special orders in the future.

Posted 1 year ago

“Excellent product, service and delivery. All went very efficiently and the product is excellent.”

Helpful Report

Posted 1 year ago

Thank you, Martin, for your 5 star rating of Kettler! We're thrilled to hear that the product, service and delivery all went smoothly and that the product itself is excellent. We appreciate your feedback and look forward to continuing to exceed your expectations!

Posted 1 year ago

“Excellent and prompt service”

Helpful Report

Posted 1 year ago

Thank you, Susan, for your excellent 5 star rating of Kettler! We are so thrilled to hear that you had an excellent and prompt service experience with us. We look forward to serving you again soon.

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you, Christopher, for your 5-star rating of Kettler! We are so pleased to hear that you had a great experience with us. Your very positive review is very much appreciated. We strive to provide very good service, and we are glad that you were satisfied with it. Thank you again for your support!

Posted 1 year ago

“Very quick delivery, item as described”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Mark! We're glad to hear that the delivery was very quick and that the item was as described. We appreciate your kind words and have enjoyed having you as a customer.

Posted 1 year ago

“Speedy delivery the covers are excellent quality and fit perfectly”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so happy to hear that the Speedy delivery, covers, and fit were to your satisfaction! We take great pride in providing excellent quality products and excellent customer service. Thank you again for your wonderful review!

Posted 1 year ago

“Good value item with quick delivery and regular updates on the parcel progress”

Helpful Report

Posted 1 year ago

Thank you, Colin, for your 5-star rating of Kettler! We are glad to hear that you found our product to be a good value item with its quick delivery and regular updates on the parcel progress. We appreciate your kind words about our services.

Posted 1 year ago

“Excellent touch up paint.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are delighted to hear that our touch up paint has been excellent. We value your feedback and look forward to exceeding your expectations on future projects.

Posted 1 year ago

“Great company to deal with the products are second to none and the backup is first class. It's by no means the cheapest furniture but then again you get what you pay for :))”

Helpful Report

Posted 1 year ago

Thank you for your generous 5 star rating of Kettler, David! We really appreciate you taking the time to rate us so highly. We strive to provide top quality furniture that is backed up with first class service and support. We understand that our products may not always be the cheapest, but we always work hard to ensure that you get what you pay for. Thank you again for your review :)

Posted 1 year ago

“Very good products, but unjustifiably expensive.”

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Posted 1 year ago

Thank you Colin for your 4 star rating of Kettler – we really appreciate your feedback. We agree that our products are of very good quality, however we understand that they can be seen as expensive.

Posted 1 year ago

“I needed some new footcaps for some chairs we bought a while ago. I wasn't sure I would be able to get them, but there they were on the website and at a very reasonable price! They arrived in just a few days and now the chairs look like new again. This is excellent follow-up customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating of Kettler! I'm so glad that you were able to find the replacement footcaps you needed at a reasonable price, and that they arrived so quickly. It's wonderful that the chairs look like new again! We appreciate your positive feedback and continued loyalty to Kettler.

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews