Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,381 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They replaced our garden chairs that were showing signs of rust promptly and efficiently,no hassle no arguments.”

Helpful Report

Posted 6 years ago

“In less than a year we noticed metal chairs going rusty and contacted the garden centre where we had bought them. After submitting receipts and photographs of the rust the garden centre put in a warranty claim to Kettler under their 5 year guarantee. Kettler quite quickly responded, just over two weeks later and offered us a choice of replacement chairs as the ones we had were discontinued. I particularly liked the way that Kettler phoned me and were very honest about the problems they had experienced and how they had invested heavily to ensure no repeats on recently made items. The replacements have now arrived and await better weather before I unwrap them. The courier that Kettler used were excellent and I don't think I have ever been so well informed about delivery times, I received countless emails and text messages each time relating separately to the collection and delivery which in fact happened together. My neighbour has a set of table and chairs which have also rusted so I have told them about this excellent customer service.”

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Posted 6 years ago

“We noticed a rust patch on our Kettler bench which had been outside this winter. Kettler speedily and pleasantly replaced the bench and cushions with brand new. The new bench was delivered on time. All in all an excellent service”

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Posted 6 years ago

“We had 6 chairs which showed signs of rust after 2 winters. I had an immediate response to my e mail and they explained the problems they had been having which weren't confined to certain batches. As an exact replacement wasn't available we had the choice of 2 very similar styles which are the same shape and just as comfortable. Delivery could have been almost immediate but to suit our commitments we had them delivered about a week later. We were given a 2 hour time slot and the carriers arrived within the time slot allocated and efficiently unpacked the new chairs and packed up the faulty ones. We received excellent customer service from Kettler. It is a pleasure to deal with a company who respond so positively to a problem and rectify it without lots of hassle. I definitely recommend this company and have told several friends already .”

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Posted 6 years ago

“They have always been prompt and professional in dealing with my garden furniture issues.”

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Posted 6 years ago

“Dealt with problem without fuss and replaced faulty items. Helpful informative staff . Rang to confirm delivery date and pick up date. Excellent service would highly recommend.”

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Posted 6 years ago

“Speedy service good price”

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Posted 6 years ago

“I identified the spare part easily on line, ordered it and it arrived within a couple of days. Couldn't be more easy than that.”

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Posted 6 years ago

“I ordered some lubricating oil for our treadmill - it arrived almost before I had finished the order. I would have preferred the option of oil in a bottle like the original rather than a spraycan - maybe that could be considered - I try to avoid aerosol type products.”

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Posted 6 years ago

“Excellent build quality, very solid go kart. Will last for years. Perfect for my son aged 4 and in future years his baby brother will enjoy it too.”

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Posted 7 years ago

Thank you for posting the review! Great to hear a Kettler go-kart will be enjoyed by your children :)

Posted 7 years ago

“Great spares service. All spare parts easily selectable on the website & delivered within about 4 days.”

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Posted 7 years ago

“Easy to order (needed some chair feet), website's simple to navigate. Payment was simple and delivery was quick”

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Posted 7 years ago

“Excellent and prompt service to my order. Full marks”

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Posted 7 years ago

“I did not realise it was possible to sell paint in such small quantities. £8 for a "thimble-size" amount is just ridiculous!”

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Posted 7 years ago

“I feel I must reply as I had earlier commented on this review site at the no response to a call about my covers . Well I'd like to now say thank you to Ketler for there response . Good your customer care”

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Posted 7 years ago

Hi, thank you for your second review. We are always happy to help.

Posted 7 years ago

“Excellent customer care, efficient delivery and great quality product. Very well made and easy to assemble. My son loves it and so do I.”

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Posted 7 years ago

“Great service from Kettler Aftersales Advisor Niki. Prompt attention was given to delivering new covers. Pleasant company to deal with.”

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Posted 7 years ago

“Excellent customer service. I love our Kettler outdoor furniture but after a few years and still within the warranty period had a small issue with the finish on the chairs . Without any fuss or hesitation Kettler are replacing the chairs. In this day and age it is refreshing to have a guarantee honoured without any argument or counterclaim. Problems do happen in life and a company is judged not on the problem but the way in which it deals with it. so well Done Kettler, keep up the good work and excellent value for money products. You have a customer for life in us and a source of recommendations for the future. Special Thanks to Niki Binner. She is a great asset to Kettler. Regards Nick Senior”

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Posted 7 years ago

“Sturdy,well made go kart. 5 year old loved it”

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Posted 7 years ago

“Very smooth ordering process, and extremely quick delivery. Couldn't be better!”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,381 reviews