Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,350 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really efficient and quick service and the price was very reasonable.”

Helpful Report

Posted 7 years ago

“I purchased one of their bronze coloured metal garden furniture sets over a year ago. I found small spot of rust and tried to get the paint. It was unavailable so I suggested they could send me a pot of the black instead. They were surprised but as it was coming up to winter I said it would help to preserve the chair. They sent me the paint for free as they were unable to provide the necessary product. This was duly received and did the job. I thought this was great service and advised my neighbours so. At least one of my neighbours has since bought a Kettler furniture set since. I have recently found the bronze paint available and have bought a pot. Many thanks for service.”

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Posted 7 years ago

“Good product and good service.”

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Posted 7 years ago

“This paint is listed as "2 per transaction" but the package only contained 1 tiny bottle. A charge of £8.00 was outrageous for 1 tiny bottle.”

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Posted 7 years ago

Hi Helen, thank you for your feedback on our Touch-Up paint. We have improved the description on our website to make this information clearer. We apologise for any inconvenience.

Posted 7 years ago

“Fast service for spare part needed for steering”

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Posted 7 years ago

“We recently had a problem with some chairs purchased in 2014, Kettler were excellent in dealing with our query and promptly arranging replacements for us. Liz Clarke was extremely helpful. What a great pleasure it was to deal with a company that truly understands what customer service is. We will have no hesitation in recommending or purchasing future Kettler products. Brian”

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Posted 7 years ago

“I have never seen such a tiny amount of touch-up paint for £8.50. It must have gold flakes in it.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your comments on our touch-up paint. We use all comments to improve our service and will look into this.

Posted 7 years ago

“Quick delivery. Great updates.”

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Posted 7 years ago

“Excellent, helpful, friendly service replacing some garden chairs very quickly. Thank you.”

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Posted 7 years ago

“Good service and quick delivery”

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Posted 7 years ago

“ordered the part on line and it arrived 2 days later. first class service. HWP”

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Posted 7 years ago

“Quick response to my request for some touch up fluid.”

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Posted 7 years ago

“They responded to my query about 'touch up' paint very quickly and I was readily able to purchase paint to repair scratches on my garden chair”

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Posted 7 years ago

“Liz Clark in Customer Services went out of her way to ensure we received a missing part and a replacement for a damaged part which we needed for our Kettler outdoor table and chairs. Liz went to the trouble of speaking with various departments in person to explain what we needed and posted the parts promptly. Her service to us was much appreciated.”

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Posted 7 years ago

“Bought Kettler again at local Garden Centre. The old stuff goes on and on. It was delivered from local stock with one footcap missing. Phoned Kettler and someone called Liz Clarke provided a very efficient, friendly and effective service. She sent me a replacement immediately. Of course the goods were excellent.”

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Posted 7 years ago

“Mettler has brilliant customer service and are extremely helpful with replacements part or if you have a faulty item. I decided to buy Mettler even though more expensive than similar looking items but as they say you get what you pay for so I was happy with my purchase wouldn't buy any other make of furniture now all my friends and family love it and have gone on to purchasing their own kettler after they have seen the quality and practicallity of mine.”

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Posted 7 years ago

“I was very pleased with the prompt attention to my phone call about a garden chair which had started to rust. After receiving my claim form a replacement chair was delivered, even though I had lost my original receipt.”

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Posted 7 years ago

“Superb customer service”

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Posted 7 years ago

“Excellent after service when we had to return our outdoor table. Customer service first class which is very rare to find nowadays. Very promp in answering our concerns. Thank you.”

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Posted 7 years ago

“It is very encouraging to experience true customer service. Having purchased a product from John Lewis 3 years ago I was disappointed to notice the goods were beginning to deteriorate. I contacted John Lewis and asked for their assistance. They simply advised me to contact Kettler direct. I photographed all of the damage and documentation and sent it off . Next day I was contacted to say the damaged goods would be replaced. Which indeed they were within two weeks of my first notification Absolutely superb service”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,350 reviews