Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with the previous comments, 5 of our garden chairs were showing signs of rust after 4 years but within the guarantee. I contacted Kettler by phone and sent photos via email for evidence. 5 replacement chairs were sent without any hassle. Everyone I spoke to was very helpful. My only minor complaint was that I was asked to re-send information on a couple of occasions. We also had a problem with the parasol which had come with the set but unfortunately they are only guaranteed for 12 months. We eventually managed to get it to work with brute force but it can only be used when in the central hole of the table now.”

Helpful Report

Posted 6 years ago

“Unlike other Kettler garden furniture we have, some chairs were showing signs of rusting after only 4 years. From a single phone call and an e-mail to Kettler, arrangement were made to exchange the goods without further reference. A courier company delivered the replacement chairs and took the existing ones away. We are now looking forward to having these replacement chairs for many years.”

Helpful Report

Posted 6 years ago

“Helpful and considerate after sales service providing replacement items within the guarantee time frame. Thankyou to all those involved.”

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Posted 6 years ago

“Panther couriers need to be dismissed as your courier they messed me around 4 times and a driver spat on my drive NOT HAPPY”

Helpful Report

Posted 6 years ago

“This is the 2nd time we've had rust problems with our bistro set. I e-mailed photos and Kettler after sales team were in touch quickly to organise replacements on both occasions. Brilliant customer service, however I have a feeling the rust problems will reoccur and I'll be contacting them again next year!”

Helpful Report

Posted 6 years ago

“We Had problems with the coating on our 4 year old garden chairs. However, within a week of contacting Kettler the chairs had been replaced without fuss or hassle. First class after sales service. I would highly recommend this Company.”

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Posted 6 years ago

“I needed Kettler my sunloungers replaced just a few months before the 5 year gauarntee was up, and I could not have asked for better service as they replaced them for new. I would highly recommend them as a company.”

Helpful Report

Posted 6 years ago

“One of the six garden chairs was showing signs of rust all over, after 3 years of use. We emailed pictures of the chair and Kettler very quickly agreed to send a replacement. Very impressive after sales service.”

Helpful Report

Posted 6 years ago

“Problem with product but very fast solution 5 stars well deserved.”

Helpful Report

Posted 6 years ago

“Our faulty sun lounger was replaced under the guarantee very quickly. Each member of the team I spoke to was very helpful and friendly. The delivery was extremely prompt. Unfortunately there was a mix up with the item and a chair was delivered instead of a sun lounger. After contacting Kettler again by telephone an arrangement was made to collect the item and the correct one delivered. However because the sun lounger was 'out of stock' and would not be available again this season we agreed to accept a different type as replacement as we didn't want to go without a sun lounger for the rest of the year; luckily it does blend in with our other kettler furniture, table and chairs. Again the delivery and exchange was prompt and the staff were extremely helpful. We have been very pleased with the other Kettler furniture that we have had for several years.”

Helpful Report

Posted 6 years ago

“After a few communication problems with our local garden centre we received a replacement table with no problems.”

Helpful Report

Posted 6 years ago

“Brilliant after sales service. After nearly 5 years, three of our four chairs had a few rust spots. We contacted Kettler to request touch up paint, whereupon they offered to replace the chairs as they were still under guarantee. And they took the old ones away. So our set looks brand new again!!”

Helpful Report

Posted 6 years ago

“There was some damage to my garden furniture and kettler were very helpful and replaced items promptly I have been very impressed with their customer service. The furniture is very comfortable and I am happy with the purchase JaneAndrews@beyondinfinity.co.uk”

Helpful Report

Posted 6 years ago

“we had had our furniture for 4 years and although we could not find the receipt all was resolved and the old,which had rusted, was replaced without any fuss . We received our new furniture last week and were kept fully informed as to the delivery times etc and found the entire process extremely efficient.”

Helpful Report

Posted 6 years ago

“Palma corner lounger and table protective covers coming away at the seams. The after sales were excellent and the corner lounger cover was replaced but we did not receive the table cover. One quick phone call and informed the table cover will be with us next week. Very impressed with the after sales.”

Helpful Report

Posted 6 years ago

“Garden chairs were rusting. They were replaced 4 years ago but unfortunately rusted again. They were replaced without any problems. So, although unhappy that they were rusting, can't speak too highly for Kettler's after sales service.”

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Posted 6 years ago

“Kettler honoured the no rusting warranty on our garden chairs without quibbling, even though we had bought them almost 6 years beforehand. The response was prompt, courteous and effecient. The old chairs were collected for examination at the same time as the replacement chairs were delivered.”

Helpful Report

Posted 6 years ago

“I have had my Kettler furniture for almost 5 years, and notice the coating was being to lift, rusting the garden chairs. I went on line filled in the warranty form. I was very impressed with speed and efficiency my claim was dealt with. I had my 6 new chairs delivered within 3 weeks of my complaint. I would certainly recommend Kettler furniture to my friends and family.”

Helpful Report

Posted 6 years ago

“I have owed are kettler table and chairs for four years when we had a problem with it discolouring having completed a warranty claim form six chairs and the table were replaced with out any issues fantastic customer service thank you”

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Posted 6 years ago

“Loved the quality of our garden table and chairs so much that I treated ourselves to two sun loungers. Lovely quality and sturdy, and don't need to be stored away in the winter. One of the chairs developed a problem and this was resolved almost immediately, with no hassle. The Customer Care is excellent. Thank you Kettlers”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews