Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned retailer to report rust on garden furniture within guarantee period. Sent photos and that was immediately reported to Kettler , who quickly arranged delivery of replacements, without quibble.”

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Posted 6 years ago

“I have owned around 18 Kettler garden chairs over the years and always been super impressed with the quality and durability - hence why I was so surprised this time at the one chair rusting so quickly. The response form your team was quick and supportive - shouldn’t happen, we will replace. Things were handled efficiently and without fuss. A great example of a problem, handled well, actually enhancing customer loyalty rather than destroying it. Many thanks. Gareth”

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Posted 6 years ago

“Good prompt service, dealt with my complaint, without any fuss and replaced faulty goods within days. Excellent”

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Posted 6 years ago

“Kettler replaced my garden furniture when we notice rust areas had appreared on 2 chairs and the table. Kettler replaced all 6 chairs and the table within 2 weeks. Excellent service, no fuss, a delight to deal with.”

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Posted 6 years ago

“Dealt swiftly and efficiently with problem”

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Posted 6 years ago

“We bought some garden furniture from Kettler (table and chairs, plus parasol) which were delivered on time and look lovely in our garden. The items are weather-proof and of good quality. Unfortunately the parasol broke a year on but Kettler replaced it very quickly and efficiently after requesting a photo of the broken item. We now have a new parasol and we are very happy with the service.”

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Posted 6 years ago

“Submitted a warranty form wiith photos for a Siena bench which was displaying signs of rust at only 15 months old. Replacement provided with no hassle although it did take a couple of phone calls from me to determine what was happening and when delivery could be expected.”

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Posted 6 years ago

“One of our Siena chairs had a minor problem at one year old. Realistically nothing structural or decorative, just a comfort issue. Discussed it with after sales, supplied photos and proof of purchase. Chair replaced with no Quibbles promptly. Thank you Kettler for restoring my faith in British retail customer relations.”

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Posted 6 years ago

“No quibble about replacing a garden table. Asked for photos which I was happy to provide, my only slight niggle was the length of time they took from my initial complaint to actually delivering the replacement. Happy to recommend though.”

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Posted 6 years ago

“We purchased a Kettler table and 4 chairs we were very happy with them unfortunately one of the chairs had some paint come off,whilst we have had nearly 2 years I did expect them to last longer than that. I called Kettlers customer support and explained the problem,the young man was extremely helpful and asked if I could send a picture of the problem and he would look into it, I did that and sent it to him. He informed me a couple of day's later he had put this through to warranty and after providing proof of purchase I was sent a new chair. I felt it was dealt with quickly with no stress to me and I am a satisfied customer. Thankyou Kettler and please thank your man for his help”

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Posted 6 years ago

“Extremely helpful and professional service. Replacement carried out quickly and efficiently. I recommend Kettler to anyone who wants quality of goods and excellent after sales service.”

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Posted 6 years ago

“Extremely efficient no quibble response to our warranty claim. First class service from Kettler”

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Posted 6 years ago

“First class service and no quibble guarantee.”

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Posted 6 years ago

“Replaced rusting product without question and very quickly. Kept in telephone contact ref delivery arrangements and couldn’t have handled it better. A pleasure to deal with and wouldn’t hesitate to buy their products in future. This is how customer service should work! Bernard Taylor-Worcestershire”

Helpful Report

Posted 6 years ago

“A set of garden chairs were showing signs of rust after 2 years. Kettlers' response to my warranty claim was very quick and efficient, with a new set of chairs arriving the following week. First class customer service.”

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Posted 6 years ago

“We were asked to provide photos to show the problems with our furniture. This made things clear and easy and our furniture was replaced very quickly with no issues.”

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Posted 6 years ago

“Customer service - very efficient Brilliant parasol. Easy to assemble and use”

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Posted 6 years ago

“Great customer service and no quibble under warranty. Table development a problem (I think due to extreme heat this summer) It was replaced instantly. Extremely happy with products and services from Kettler.”

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Posted 6 years ago

“excellent service on a warranty claim - very happy customer”

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Posted 6 years ago

“Superb customer service. I have been very impressed with how Kettler handled the replacement of my faulty furniture. They approved my claim (following the submission of photos) very quickly and even suggested doing more than I asked. The chairs were delivered and the faulty chairs removed promptly. Would not hesitate to recommend.”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews