Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a couple of parts for my Panasol gazebo so rang customer service today. Spoke with a really pleasant and helpful Customer Service advisor called Emily. She sorted out my issues very quickly and to my complete satisfaction. If only all customer service departments were this switched on and helpful.”

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Posted 2 years ago

“We ordered a kettler palma mini corner sofa set for our new patio from John Lewis. Kettler were effectively a 3rd party acting on behalf of John Lewis. Communication from Kettler was non existent with regard to delivery of the product. After almost 3 weeks we were finally contacted by the delivery team who told us they would be delivering the product in 45 mins!! Luckily we were at home to accept delivery. The product appears to be of good quality and looks great. We haven’t been able to use it properly yet due to the weather but are hopeful it will be all we are expecting. The delivery team were polite and courteous.”

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Posted 2 years ago

“We recently had to replace a small part of our Kettler Fire pit. We contacted Kettler and spoke to Dawn who was absolutely outstanding. Excellent customer service, friendly and an overall great experience. Great after sales. Highly recommend this company.”

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Posted 2 years ago

“Heavy duty cover excellent fit”

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Posted 2 years ago

“Late last year I ordered on line some touch up paint for our Kettler RHS bench. When it arrived it was obviously the wrong shade so I contacted Customer Services to see if they could help. I received an almost instantaneous reply from Kat Wood giving me a link to reorder the correct shade. Unfortunately, the link was to the same shade of paint that I previously ordered. Having advised Kat of this she replied within the hour saying that she had sourced the correct colour and as a goodwill gesture would send one out free of charge. This has been nothing but a pleasant exchange of messages and a perfect outcome. Kat's level of customer service has been nothing short of outstanding and her superiors should be justifiably proud of her. If there is an 'Employee of the Month' award Kat should certainly be nominated. If there isn't, someone should buy her an industrial size G&T!”

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Posted 3 years ago

“We purchased a refurbished table tennis table. It arrived assembled (which was an added bonus) and it excellent quality. We are delighted with it and the communication and service from Kettler was excellent.”

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Posted 3 years ago

“The cover arrived when expected and looks amazing on the table tennis table exactly what we needed and on time.”

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Posted 3 years ago

“Excellent product and good service”

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Posted 3 years ago

“The table hasn't been built yet but I had to email Kettler to complain about the delivery as it was shocking. The table tennis box was open and ripped down the front, as they tipped the box a lot of the contents fell out which they scooped up and shoved back in. As they'd parked in the middle of the village road they left the box propped against the fence at the bottom of the driveway, I mentioned there was only me and could they help to which they replied they have blocked the road and have to go, so unsure if all parts are there, didn't realise I had to build the table but can't comment on what this involves. We have used the outdoor 1 on holiday and it was brilliant, so fingers crossed all the bits are there and its easy to assemble as this is a Christmas gift.”

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Posted 3 years ago

“Fits perfectly arrived really quickly hoping be great during the bad weather 😊”

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Posted 3 years ago

“Excellent cover good money for value”

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Posted 3 years ago

Thank you for your review Kaldip and we are pleased to hear that you are happy with your cover. Is there anything else that we can improve on as we can see you have rated up 1 star?

Posted 3 years ago

“Prompt delivery quality product”

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Posted 3 years ago

“Customer Services team were excellent in helping me decide on which foot caps were correct for my garden chairs. They enquired about the type of chair, I sent photos & the asked technical advisers to ensure my order was correct. It was a perfect fit.”

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Posted 3 years ago

“I bought some garden furniture from Kettler. Beautiful table and chairs, only to find that after some time the chairs began to shed their finish. I wrote to Kettler and without any problem replaced the chairs. I am so impressed with them and would certainly recommend them to anyone. Thank you to the team at Kettler, who were so helpful and polite. I shall again enjoy using my garden furniture. Mrs G M Hurst.”

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Posted 3 years ago

“Kettler I am fine with and generally good quality”

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Posted 3 years ago

“Excellent quality”

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Posted 3 years ago

“Awful company. Agreed my item was faulty - failed across 6 months to replace, now awaiting refund without any luck. Sadly not able to recommend this company.”

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Posted 3 years ago

“Fits perfectly and good quality”

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Posted 3 years ago

“I’ve had to replace my LAMODE resin table twice now waiting for my new LAMODE table which is now metal was meant to be delivered today but they have lost it 😡😡😡😡 probably the worst garden furniture in the world the weave on the chairs are coming apart now awful furniture I wish in never bought this furniture the guarantee has just run on the chairs to 😭”

Helpful Report

Posted 3 years ago

We are very sorry that you have had an issue with having your table replaced. Unfortunately our couriers were having some technical difficulties in their warehouses which resulted in you having a prolonged delivery. We understand it that after a successful weekend delivery, you now have your new table and the faulty one has been collected from you. It is a real shame that you have experienced issues with your LaMode set and we would like to see if we can help. Please forward pictures of the chairs that you are reporting an issue with to our Customer Care Team who will be happy to review and advise.

Posted 3 years ago

“Unfortunately we are still waiting delivery so unable to rate them.”

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Posted 3 years ago

Kettler is rated 4.4 based on 2,341 reviews