Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Parasol and quick response from customer services about a doubt regarding the product. Great service”

Helpful Report

Posted 6 months ago

Dear Casandra, Thank you so much for taking the time to rate Kettler with 5 stars! We really appreciate your kind words and are thrilled to hear that you had an excellent experience with our parasol. We always strive to provide top-notch customer service, and we're glad that our team was able to promptly address your inquiries regarding the product. Your satisfaction is our utmost priority, and we couldn't be happier to know that we met your expectations. If you ever have any more questions or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing Kettler and for your valuable feedback. We look forward to serving you again in the future!

Posted 6 months ago

“What a great Parasol. Easy to assemble and set up. Really good quality and a great addition to our garden.”

Helpful Report

Posted 6 months ago

Dear Michael, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our product. We are glad to know that our parasol was easy to assemble and set up, and that it has added a great touch to your garden. At Kettler, we strive to provide products of exceptional quality, and your kind words validate our efforts. Once again, thank you for your support and for choosing Kettler. Should you have any further questions or need any assistance, please do not hesitate to reach out to us. We wish you many enjoyable moments in your garden with our parasol

Posted 6 months ago

“Products look good and glad i can keep them outside all year....the website to order direct is a little old, and the delivery didnt turn up together (chairs came without table), but all turned up int eh end, well packaged and (althought i have not opne table box yet) seems like no damage in transit. Just need the sun now”

Helpful Report

Posted 6 months ago

Thank you so much for leaving us a 4-star rating! We truly appreciate your support and feedback. We're thrilled to hear that you are satisfied with the quality of our products and that you can keep them outside all year round. We apologise for any inconvenience you experienced with our website and the delivery of your order. We understand that the website might need some updates, and we are constantly working on improving the user experience. We also apologise for the missing table in your delivery, but we're glad to hear that everything eventually arrived in good condition. We hope you enjoy your new Kettler furniture and that it brings you many enjoyable moments in the sun. Should you have any further questions or concerns, please don't hesitate to reach out to us. Thank you once again for choosing Kettler! Best regards, The Kettler Team

Posted 6 months ago

“Fits well and appears strong have covered the tennis table outside should be fine”

Helpful Report

Posted 6 months ago

Dear Diane, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your kind words and support. It's great to hear that the table fits well and appears strong. We are confident that it will hold up well outside, as it has been designed to withstand outdoor conditions. We hope you enjoy many fun-filled matches on your tennis table!

Posted 6 months ago

“Excellent products purchased and delivered quickly”

Helpful Report

Posted 6 months ago

Dear Julie, Thank you so much for taking the time to rate Kettler with 5 stars! We really appreciate your feedback and are thrilled to hear that you had such a positive experience.

Posted 6 months ago

“Great product and service, delivered on time”

Helpful Report

Posted 6 months ago

Dear Gary, Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your support and thank you for being a loyal customer. We're thrilled to hear that you had a positive experience with our product and service, delivered on time. At Kettler, we strive to provide the best quality products and exceptional service to ensure your satisfaction.

Posted 6 months ago

“Excellent quality garden furniture”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you are satisfied with our products.

Posted 6 months ago

“Really good quality products.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your support and feedback. We are delighted to hear that you find our products to be of really good quality. Providing top-notch products is always our priority, and your kind words validate our efforts. Once again, we appreciate your review and look forward to serving you with excellence in the future.

Posted 6 months ago

“Easy to erect and quality product”

Helpful Report

Posted 7 months ago

Dear Paul, Thank you so much for your amazing 5-star rating on Kettler! We truly appreciate your support and are thrilled to hear that you found our product to be easy to erect and of high quality. It's feedback like yours that motivates us to keep striving for excellence. Once again, thank you for choosing Kettler. We hope you continue to enjoy our product!

Posted 6 months ago

“Great furniture, great delivery, kept me up to date all the way through. Was missing a couple of stoppers for the feet. Called, answered straight away and sorted it out. Would highly recommend them to anyone”

Helpful Report

Posted 7 months ago

Dear Andrew,Thank you so much for giving Kettler a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our furniture and delivery service. It's wonderful to know that we were able to keep you informed every step of the way, and we apologize for the oversight with the stoppers for the feet. However, we are delighted to hear that our customer service team promptly addressed the issue for you. Your recommendation means a lot to us, and we couldn't be happier knowing that you would highly recommend Kettler to anyone. We value your satisfaction and trust in our brand.

Posted 7 months ago

“Very good quality”

Helpful Report

Posted 7 months ago

Dear Paul, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our product. "Very good quality " - your short but powerful statement perfectly captures what Kettler stands for.

Posted 7 months ago

“I bought a new cover for my Table Tennis Table .... it was good quality but overly expensive”

Helpful Report

Posted 7 months ago

Dear Richard,Thank you so much for taking the time to rate Kettler with four stars! We truly appreciate your feedback and support. We are glad to hear that you found the new cover for your Table Tennis Table to be of good quality. Delivering products that meet our customers' expectations is always our top priority. Regarding the pricing, we apologise if you found it to be on the higher side. We understand that affordability is an important factor for our customers, and we continually strive to provide competitive pricing while maintaining the quality that we are known for.

Posted 7 months ago

“Love the products from sun loungers to patio sets, we have been very pleased with the durability and quality of the furniture. However we have had two cushions chewed by mice have spoken to customer service who on the tel were very helpful but have heard nothing since despite being promised an email with cushion details on, this was about two weeks ago, spoke to someone yesterday who again was very helpful, today have sent further photos, please help as i need to replace them. My review would have been five if it hadn't been for this problem.”

Helpful Report

Posted 7 months ago

Thank you for your kind words about our products, and we're sorry to hear about the issue you've encountered with the cushions. We sincerely apologise for any delay in our response and any inconvenience this has caused you. Our customer service team is committed to assisting you promptly, and we appreciate your patience. Rest assured, we're actively working on resolving this matter and will be in touch with the cushion details as promised. If you have any further questions or concerns, please feel free to contact us directly. Thank you for your understanding.

Posted 7 months ago

“Lovely coal scuttle. Great quick delivery!”

Helpful Report

Posted 7 months ago

Thank you so much, Jess, for your amazing 5-star rating of Kettler! We truly appreciate your kind words and feedback. We are delighted to hear that you had a positive experience with us. And we absolutely agree with your sentiment – "Lovely coal scuttle. Great quick delivery!" Your satisfaction is our top priority, and we are glad that our quick delivery exceeded your expectations. It looks great in situ, and we hope you enjoy many years of use from it going forward

Posted 7 months ago

“good product delivered as promised”

Helpful Report

Posted 7 months ago

Dear Peter, Thank you for your 5 star review! We appreciate your kind words regarding our good product, and we are delighted to know that it was delivered as promised. Your feedback motivates us to continue delivering exceptional service and high-quality products to all our valued customers.

Posted 7 months ago

“Looks Greay very pleased”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you are very pleased with our product. "Looks great, very pleased" is such a fantastic compliment and it makes us extremely happy to know that our efforts to deliver high-quality products are being recognized by our valued customers like you.

Posted 7 months ago

“So far, excellent product. Not easy to assemble particularly as instructions were not supplied and the ones I found on the internet were not clear either. They also don't tell you how much sand you need to fill the base - we think about 80kg so about 4-5 standard bags from the garden centre. But the parasol itself is easy to use once the drama of assembly is over. It's very big, but with the cantilever and arm crank it's simple to use and easily adjustable which is what we needed to track the sun. Feels really well made. We used it for both sun protection and sat under it in a sudden rain storm and it get both sun and rain off. Speaker is good quality and the lights worked well at dusk. Very happy so far but onlly used once.”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We're thrilled to hear that you're enjoying your new parasol overall, finding it sturdy and versatile. We apologise for any inconvenience regarding the assembly instructions and sand filling guidelines. Your insights are invaluable, and we'll take them into consideration for future improvements. If you have any further questions or feedback, please don't hesitate to reach out.

Posted 7 months ago

“Quality good, service excellent too. Just what I would expect having had there products before.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and support. It's great to hear that our quality exceeded your expectations, and that you found our service excellent as well. We are thrilled to have you as a loyal customer, and we look forward to continuing to provide you with exceptional products and service in the future. Thank you once again for your positive feedback!

Posted 7 months ago

“I don’t normally write reviews but good customer service is rare so when you get it I feel you should comment. I have had my Elba low set for nearly 3 years and it still looks great , thanks to the Kettler cover(definitely worth the extra) but the reason I’m writing this review is because of the excellent service I received from Kat. When I set up the coffee table this year I realised it had lost one of the screw in leg levellers and within 24 hours of contacting customer service, Kat had sourced the bit I needed despite new ones not being in stock and posted it to me free of charge. I am so grateful. It really shows that Kettler value their customers. Highly recommend and many thanks Kat”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been enjoying your Elba low set for nearly three years now, and that it's still looking great with the help of the Kettler cover. We're especially glad to hear that Kat provided you with excellent service when you encountered an issue with the coffee table. It's wonderful to know that Kat was able to quickly source the missing screw in leg leveller for you, even when new ones weren't in stock, and send it to you free of charge. At Kettler, we strive to provide top-notch customer service, and it's heartening to hear that Kat's efforts made such a positive impact on your experience. Thank you for recommending Kettler, and please don't hesitate to reach out if you ever need anything else. We truly value your continued support and loyalty.

Posted 7 months ago

“very pleased with the purchase and quality of the items and also a great price *thanks*”

Helpful Report

Posted 7 months ago

Thank you, Dean, for your outstanding 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you are very pleased with your purchase. It's fantastic to know that you found our items to be of excellent quality and at a great price. We are grateful for your kind words and your satisfaction means the world to us. Thank you again for choosing Kettler!

Posted 7 months ago

Kettler is rated 4.4 based on 2,324 reviews