Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,446 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comfy with enough space for a big family.”

Helpful Report

Posted 5 days ago

“Excellent quality, and service delivery as stated and kept updated throughout”

Helpful Report

Posted 6 days ago

“Unfortunately they could not deliver my order for a bottle of hardwood grey colour protector to care for my Kettler Elba dining table and chairs without charging £35 for carriage to Northern Ireland. I cannot find it in stock in any of their dealers so am not sure how they expect me to care for the furniture.”

Helpful Report

Posted 1 week ago

Thank you for reaching out, and I’m sorry for any disappointment regarding the carriage cost. The charge is due to the size of the liquid bottle, as it needs to be shipped safely to you in compliance with courier regulations. We understand the frustration and, while corresponding with you, we have recommended a stockist in your area who should be able to help you source this product. If you haven’t already, we’d suggest trying them, and if they are unable to assist, please do get back in touch—we’ll do our best to find an alternative solution for you.

Posted 1 week ago

“Excellent service.”

Helpful Report

Posted 1 week ago

Hi John, Thank you for your excellent 5-star review! We're thrilled to hear that you experienced great service. Your support means a lot to us! If you ever have any questions or need assistance, feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“I have dealt with this company on a few occasions and cannot fault their products or customer service. Prompt delivery and pleasant staff when I have spoken to them.”

Helpful Report

Posted 1 week ago

Hi Deborah, Thank you for your wonderful 5-star review! We’re delighted to hear that you’ve had great experiences with both our products and customer service. Your kind words about our staff and prompt delivery truly mean a lot to us! If you ever need assistance or have any questions, please feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Easy to order and arrived on time”

Helpful Report

Posted 1 week ago

Hi Brian, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process easy and that your order arrived on time. Your satisfaction is our top priority! If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Perfect product at a great price, customer service is very efficient. Comfortable and stylish.”

Helpful Report

Posted 1 week ago

Hi James, Thank you for your fantastic 5-star review! We're so glad to hear that you find our product perfect and stylish at a great price. It's wonderful to know that our customer service met your expectations! If you have any questions or need further assistance, don’t hesitate to reach out. We're here to help you anytime! Best regards, The Kettler Team

Posted 1 week ago

“Very pleased with Henley chairs, table and parasole. Delivery quick and extremely well package.”

Helpful Report

Posted 1 week ago

Hi Linda, Thank you for your wonderful 5-star review! We're delighted to hear that you're pleased with your Henley chairs, table, and parasol. It’s fantastic to know that the delivery was quick and the packaging met your expectations. Your feedback is greatly appreciated! If you have any questions or need assistance in the future, don’t hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“What shall I say? You send me this before you deliver the item?”

Helpful Report

Posted 1 week ago

Hi Carolin-Marie, Thank you for your feedback. We understand your frustration regarding the timing of the notification. We aim to keep our customers informed, but it seems we were a little too quick in this instance. Your experience is important to us, and we apologise for any confusion caused. We can see that you will have received the table now so please feel free to share what you think of your purchase and amend this review. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 1 week ago

“So impressed with the quality of the goods, they came all boxed and extremely well packed. Instructions were clear and easy to follow and the furniture looks fabulous in my garden. I purchased the Gio range and they look so stylish .”

Helpful Report

Posted 1 week ago

Hi Janet, Thank you so much for your amazing 5-star review! We're thrilled to hear that you're impressed with the quality of our goods and that the Gio range looks fabulous in your garden. Your feedback on the packaging and clear instructions means a lot to us! If you need any assistance or have questions in the future, please feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 week ago

“We always purchase Kettler products , garden furniture is excellent and we have La Mode and Henley sets. Wouldn’t consider using anyone different.”

Helpful Report

Posted 1 week ago

Hi Richard, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our Kettler garden furniture and are enjoying both the La Mode and Henley sets. Your loyalty means the world to us, and we’re grateful to have you as a customer! Should you need any assistance or have any questions in the future, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 week ago

“The garden bench is well designed and looks good. Ordering and delivery very efficient.”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us. Your kind words truly mean a lot to our team! If there’s anything we can assist you with or if you have questions in the future, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Extremely prompt delivery. And good communication.”

Helpful Report

Posted 1 week ago

Hi Richard, Thank you for your great 4-star review! We’re glad to hear you experienced prompt delivery and good communication. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts! If there’s anything else we can assist you with or improve upon, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 1 week ago

“Items arrived quickly and as described, no complaints”

Helpful Report

Posted 1 week ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that your items arrived quickly and as described. Your satisfaction is our priority, and we truly appreciate your feedback! If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Patio table is well made and looks great. Delivery on time and well packaged”

Helpful Report

Posted 1 week ago

Hi Terry, Thank you for your wonderful 5-star review! We're so glad to hear that you find our patio table well made and visually appealing. It's also great to know that your delivery was timely and well packaged. Your feedback is truly appreciated! If you need any further assistance or have any questions, feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 1 week ago

“Good quality product. Easy to assemble. Well packed and arrived promptly.”

Helpful Report

Posted 1 week ago

Hi J, Thank you for your amazing 5-star review! We're delighted to hear that you found our product to be of good quality and easy to assemble. It's great to know that it arrived promptly and was well packed. Your feedback is greatly appreciated! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Product ok, table for 8 is small, and set is missing 1 cushion. I emailed but have heard nothing yet!”

Helpful Report

Posted 1 week ago

Hi Johnathan, Thank you for your feedback. We're sorry to hear that the table set didn't meet your expectations and that you're missing a cushion. We understand how disappointing this can be, especially after making a purchase like this. We strive to respond to all inquiries in a timely manner, and we sincerely apologise for the delay in our communication. We can see that the cushion was ordered yesterday and that it is due to be delivered to you tomorrow. Thank you for bringing this to our attention, and we appreciate your patience as we work to assist you. Best regards, The Kettler Team

Posted 1 week ago

“Excellent garden chair covers. Great quality. Extremely happy!”

Helpful Report

Posted 1 week ago

Hi Christina, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our garden chair covers and are extremely happy with their quality. Your support means everything to us! Should you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

“Excellent products and great service”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you find our products excellent and appreciate our service. Your feedback truly motivates us! If you have any questions or need assistance in the future, please feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 week ago

“Furniture was in accordance with spec and was delivered promptly.”

Helpful Report

Posted 2 weeks ago

Hi Heather, Thank you for your wonderful 5-star review! We're delighted to hear that your furniture arrived promptly and met your specifications. Your feedback is truly appreciated! If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 week ago

Kettler is rated 4.4 based on 2,446 reviews