Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a tenderflame lily10 for a christmas gift. It is unsafe to use due to the centre of it jumping when burning. I have been in contact 4 times since christmas. And still waiting for a response with regards to returning for a refund. Very poor service”

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Posted 1 day ago

“Incredibly disappointing that it is just a blanket no on delivery to Northern Ireland even though you stock many products in local suppliers”

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Posted 4 days ago

“Everytime I have bought items from Kettler they are high quality the their customer service is excellent”

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Posted 2 weeks ago

“Recently purchased second spray bottle of wood protector - not cheap at £25. This was to try and prevent my third table from disintegrating. Kettler have kindly replaced two under guarantee. Why they sell 'poly wood' is a mystery as it is totally unsuitable for outside furniture. My third table top has started delaminating by the way.”

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Posted 3 weeks ago

“I was kept in contact from as soon as I paid for product until it arrived. Couldn’t fault it.”

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Posted 3 weeks ago

“Prompt and efficient service.”

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Posted 3 weeks ago

“A very good website I could get the item i wanted and very quick delivery and always kept u updated about your item 10/10.”

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Posted 3 weeks ago

“Excellent quality”

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Posted 3 weeks ago

“Good products, prompt service & delivery when ordering replacement accessories.”

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Posted 3 weeks ago

“I’ve bought and exported all of my Kettler garden furniture over to my home in Andalucia, as I couldn’t find anything comparable in quality when shopping in Spain”

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Posted 3 weeks ago

“Very pleased with the quality,perfect for the job and looks great thanks”

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Posted 3 weeks ago

“Super disappointed in both product delivered and after service - I ordered an Elba Kettler table in the Spring which was described as "teak" top. In just a few weeks the table weathered very poorly with chips, splinters and cracks in the wood. This was reported and it was rightly replaced FOC by the end of Summer. This was a fair resolution. Just a few months later, with normal seasonal weather, the "protective" paint has chipped away very badly - clearly not a weather proof finish and very a poor quality product. To fix it will require a full re-sanding and to be treated with a proper weather proof sealant requiring several hours of time and cost in materials. When reported we were essentially we were told "this is normal / as advertised" and therefore no compensation or refund. Have a look at the photos and you decide: Would you be happy to have paid £1,399 for this table delivered new just a few months ago?”

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Posted 3 weeks ago

“Quality product at great price with quick free delivery, first class!”

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Posted 3 weeks ago

“Great waterproof covers for all our garden furniture & and love the fact they all match!”

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Posted 3 weeks ago

“Delighted with our purchase. Good quality & fit for our garden furniture, thank you”

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Posted 3 weeks ago

“I ordered a new Corner Sofa cover as my old one has ripped on the corners I assume due to the wear experienced during the bad weather (disappointing) - I was given a date for delivery but it did not turn up so chased up after a few days and was given another date when it did turn up. Cover does seem expensive particularly as I’ve had to replace it after a year or so . If it deteriorates as quickly again I’ll have to rethink where I get cover from”

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Posted 3 weeks ago

“Terrible product and terrible customer service. Bought the Elba table and the surface started to crack and peel off after 3months during the perfect summer weather even as I had followed the care instructions. Kettler don’t consider the “peeling” as a default so been refused a refund. Appalling. Avoid Avoid Avoid.”

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Posted 3 weeks ago

“Excellent product at a good price in the sale”

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Posted 3 weeks ago

“All good no problems at all”

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Posted 3 weeks ago

“Cover fits well. Arrived quickly. Would buy again”

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Posted 1 month ago

Kettler is rated 4.4 based on 2,341 reviews