Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding Customer Service and delightful and differently stylish products. I bought Cora Rope for a refurbished patio, lovely quality and design. Very pleased.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for the delightful 5-star review! We're so pleased to hear that you’re enjoying the Cora Rope on your refurbished patio. It's fantastic to know that you appreciate the quality and unique style of our products. Your satisfaction truly means a lot to us! If you ever have any questions or need further assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 4 days ago

“It was great to buy directly from you so I knew the covers would fit, thank you they fit well and are protecting my Kettler garden furniture”

Helpful Report

Posted 5 days ago

Hi Siobhan, Thank you for the wonderful 5-star review! We're so glad to hear that buying directly from us gave you confidence in the fit of your covers. It’s great to know they're doing a fantastic job protecting your Kettler garden furniture! Your satisfaction means the world to us. If you have any questions or need further assistance, please feel free to reach out anytime! Best regards, The Kettler Team

Posted 4 days ago

“A 5* service for 5* quality furniture.”

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Posted 1 week ago

Hi there, Thank you for the amazing 5-star review! We’re thrilled to hear that you experienced 5-star service along with our quality furniture. Your satisfaction is our top priority, and your kind words inspire us to keep up the great work! If you need any further assistance or have questions, don’t hesitate to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 4 days ago

“I purchased a coffee table from a different company supplying Kettler products. The table was faulty and after four emails I had not one reply. I contacted Kettler and they replied immediately and replaced the table. Excellent service and would highly recommend them.”

Helpful Report

Posted 1 week ago

Hi Debbie, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you received prompt assistance from our team and that we could replace your faulty table. Your kind words about our service are greatly appreciated, and they motivate us to maintain our high standards! If you have any more questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 4 days ago

“Easy to install with good instructions and all the parts. A good looking table too.”

Helpful Report

Posted 1 week ago

Hi Hedley, Thank you for the fantastic 5-star review! We're delighted to hear that you found the installation easy with our clear instructions, and it’s wonderful to know you’re pleased with the look of the table too. Your feedback truly motivates us to continue delivering quality products. If you have any questions or need further assistance, don’t hesitate to reach out! Best regards, The Kettler Team

Posted 4 days ago

“Excellent products, would highly recommend”

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Posted 1 week ago

Hi Karen, Thank you for the fantastic 5-star review! We’re so glad to hear that you’re enjoying our products and would recommend them. Your support means the world to us, and it motivates us to keep delivering high-quality items. If you ever have any questions or need assistance, feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 1 week ago

Hi Karen, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our products excellent and would recommend them. Your kind words truly motivate us to continue providing high-quality items that our customers love. If you ever have any questions or need assistance, please don’t hesitate to get in touch. We’re here for you! Best regards, The Kettler Team

Posted 4 days ago

“Love the kettler products.they are hard wearing durable and does exactly what it says on the tin!! Therefore purchased again.bit pricy but great quality. My delivery experience is not so great. As I was not at home. The item was taken back to TNT depot and arranging a re delivery was a nightmare and then didn't deliver as arranged. I an now waiting for the delivery to arrive again tomorrow!! Fingers crossed.”

Helpful Report

Posted 1 week ago

Hi Debby, Thank you for your glowing review and for your continued trust in Kettler products! We’re thrilled to hear that you find our items durable and high-quality. It's great to know our products are living up to expectations! We sincerely apologize for the delivery issues you experienced. We understand how frustrating that can be, especially when you’re excited to receive your purchase. If there's anything we can do to assist you or improve your experience, please don't hesitate to reach out. Fingers crossed for a smooth delivery tomorrow! Best regards, The Kettler Team

Posted 1 week ago

“Still not received parcel”

Helpful Report

Posted 1 week ago

Hi J, Thank you for bringing this to our attention. We’re truly sorry to hear that you have not received your touch up paint and understand how frustrating this situation can be. We take delivery issues very seriously and strive to provide timely updates. Please be assured that we have reordered you the touch up paint and have sent this out to you as soon as possible. Your satisfaction is important to us, and we want to ensure this situation is resolved as quickly as possible. Thank you for your understanding. Best regards, The Kettler Team

Posted 1 week ago

“I have not received the paint as promised on 11/2/25 so am still waiting . Have heard nothing from yourselves about delivery. An update would be appreciated, so am definitely not impressed at the moment.”

Helpful Report

Posted 1 week ago

Hi Vivien, Thank you for reaching out and sharing your concerns. We're truly sorry to hear that you haven't received the paint as promised and appreciate your patience. It's understandable to feel frustrated in this situation, and we apologise for the lack of communication regarding your delivery. We assumed that you would have received this by now. We are reordering you the touch up paint that you have ordered and we will make sure that this is sent out to you as soon as possible. Thank you for your understanding, and we hope this will resolve the issue for you. Best regards, The Kettler Team

Posted 1 week ago

“I was disappointed that the previous Kettler cover for my bistro set only lasted 2 years and had to buy another. My other covers for the rest of my garden furniture have last 4/5 years.”

Helpful Report

Posted 1 week ago

Hi Greta, Thank you for your feedback regarding the cover for your bistro set. We’re sorry to hear that it didn’t meet your expectations and appreciate your honesty about your experience. While it's disappointing to learn that you had to replace it after just two years, it’s encouraging to know your other covers have lasted longer. We value your insights as they help us improve the quality of our products. If you have any further concerns or suggestions, please feel free to reach out to our customer service team at sales@kettler.co.uk. We would love the opportunity to assist you further. Thank you for your understanding. Best regards, The Kettler Team

Posted 1 week ago

“Appears to be a quality item”

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Posted 1 week ago

“Order was cancelled with no explanation and no offer of alternative supplier.”

Helpful Report

Posted 2 weeks ago

Hi Nuala, We appreciate you sharing your concerns with us. We sincerely apologize for the cancellation of your order without an explanation. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for you. We would like to look into this matter further and see how we can assist you. Please reach out to our customer service team at sales@kettler.co.uk, and they will be more than happy to help you directly. Thank you for your understanding, and we hope to resolve this for you soon. Best regards, The Kettler Team

Posted 1 week ago

“I'm always pleased with Kettler garden furniture it is the best, so is customer service! Thank you”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your amazing review! We’re thrilled to hear that you’re pleased with both our garden furniture and our customer service. Your satisfaction is our top priority, and it's wonderful to know we’ve met your expectations! If you ever need assistance or have any questions, feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“I really like Kettler garden furniture and this is the second table that I've purchased, as I purchased one with four chairs last year. I was a bit disappointed that two days after I ordered it I had a message to say I have a code to get 20% off a purchase!. I had paid for it and was awaiting delivery.”

Helpful Report

Posted 2 weeks ago

Dear David, Thank you for your continued support and for choosing Kettler again for your garden furniture! We're delighted to hear that you’re happy with your table. We completely understand your frustration regarding the timing of the discount offer. While promotions are planned in advance, we appreciate that it can be disappointing when they coincide so closely with a recent purchase. If you’d like to discuss this further, please feel free to reach out to our customer service team on 01527 588997—we’d love to see if there’s anything we can do to enhance your experience. We hope you enjoy your new table, and we’d love to see your review updated to 5 stars if you’re happy with everything else! Best regards, The Kettler Team

Posted 2 weeks ago

“Excellent customer service. Was told the product I needed. When I ordered it the delivery was going to be sooner than I expected, very quick delivery. I was told the delivery day beforehand but I wasn’t going to be in so I emailed customer service as advised and they replied promptly and changed delivery to the day I was due to be home. Excellent service, thank you.”

Helpful Report

Posted 2 weeks ago

Hi Heather, Thank you so much for your wonderful review! We’re delighted to hear that our team provided excellent customer service and that your delivery was quicker than expected. It's great to know we were able to accommodate your schedule as well! If you need any further assistance or have questions in the future, just reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Kettler resolved my issues with customer service team”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to resolve your issues. Providing exceptional support is a priority for us, and your feedback confirms we're on the right track. If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 2 weeks ago

“Easy to navigate the website. Easy to order. Had to phone up to ask a question before ordering. Very efficient. Great quality products. Arrived quickly.”

Helpful Report

Posted 2 weeks ago

Hi Lynn, Thank you for your glowing review! We're so pleased to hear that you found our website easy to navigate and that our team was able to assist you efficiently. Quality is important to us, and it’s wonderful to know that you’re happy with your products and the speedy delivery. If you have any other questions or need assistance in the future, don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“I was really pleased with the service I received which is why I remain a loyal customer with Kettler furniture and covers and a table tennis table.”

Helpful Report

Posted 2 weeks ago

Hi Martin, Thank you for your kind words and for being a loyal Kettler customer! We're really pleased to hear that you had a great experience with our service and enjoy our furniture and table tennis table. Customer satisfaction is our top priority, and your feedback inspires us to keep up the good work. If you ever need assistance or have any questions, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 2 weeks ago

“Easy to order product delivery on time in a couple of days Excellent”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your product was delivered promptly. We always aim for efficiency and customer satisfaction. If you need anything else in the future or have any questions, please feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Recent purchase was replacement cover for mini Palmer corner set / now 6 years old and still in great condition. Excellent quality furniture!”

Helpful Report

Posted 2 weeks ago

Hi Anne, Thank you so much for your fantastic review! We're thrilled to hear that your mini Palmer corner set is still going strong after six years and that you appreciate the quality of our furniture. It’s our aim to create long-lasting products that our customers love. Should you need anything else or have any questions in the future, please feel free to get in touch. We're always here to assist you! Best regards, The Kettler Team

Posted 2 weeks ago

Kettler is rated 4.4 based on 2,371 reviews