Kettell Doors & Windows Reviews

Name: Kettell Doors & Windows
Address: Kettell Windows and Doors, Showroom, Office & Warehouse, Unit 12 The Warren, Leicester, Leicestershire
Rating: 4.93

4.9 Rating 657 Reviews

99 %

of reviewers recommend Kettell Doors & Windows

Company Reviews

Metrics

Info

4.9

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Kettell Doors & Windows:

We supply & install double glazing to customers across Leicestershire

Established in 2005, Kettell Windows is run by two generations of family with over 50 years’ experience within Leicestershire’s double glazing industry. Renowned for our trustworthy nature & a low-pressure attitude, outstanding customer satisfaction & exceptional attention to detail all come as standard with a Kettell Windows installation. Offering the very best leading double glazing products & materials, environmental sustainability & working to the highest standards is in our DNA. We are also Leicester’s largest Solidor composite door supplier and installer.

Visit Website

Phone:

0116 2696721

Email:

hello@kettellwindows.co.uk

Location:

Kettell Windows and Doors, Showroom, Office & Warehouse,
Unit 12 The Warren,
Leicester
Leicestershire
LE7 3XA

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Kettell Doors & Windows 5 star review on 18th March 2025

F Charl

Kettell Doors & Windows 5 star review on 6th March 2025

Z Reay

Kettell Doors & Windows 5 star review on 5th March 2025

Mr Newbrooks

Kettell Doors & Windows 5 star review on 21st February 2025

Kettell Doors & Windows 5 star review on 18th February 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and fitting of our dorma window went like clockwork. Both the office and field staff could nt have been more helpful and professional. The quality of the fitting work is excellent with barely a mark on the existing interior decoration. the quality of the window is also very good. However, the reason for a 4/5 score is that after the window was fitted we had to wait two and half weeks for the scaffolding to be removed, with no indication for the first ten days when the scaffolders would come to remove it. We needed to be at home so as they required us to give them access to the back of the house. It would be useful if Kettell could give dates for scaffolding removal as well as erection.”

Kettell Doors & Windows 4 star review on 15th February 2025

Helpful Report

Posted 1 month ago

Thank you for your thoughtful 4-Star review! We’re delighted to hear that the ordering and fitting of your dorma window went smoothly and that our team provided the helpful and professional service we strive for. Your praise for the quality of the fitting and window itself is greatly appreciated! We apologise for the delay with the scaffolding removal and understand how inconvenient that must have been for you. We have since put a tracker on installs that include scaffolding alerts to ensure arrangement of removal so that this doesn't happen again. If you need any further assistance or have any questions, please feel free to reach out. Best regards, Eloise@Kettell

Posted 1 month ago

“I pleased with my doors and windows. There was initial issues with installation but Kettle sorted it out quickly.”

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Posted 2 months ago

Thank you for your review! We’re glad to hear that you’re pleased with your doors and windows. We strive to address any issues promptly and appreciate your understanding during the installation process. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Best wishes, Eloise@Kettell

Posted 2 months ago

“Great service. Turned up on correct day and at rigthe time. Both chaps very professional, he,pry and personable. Door is perfect.”

Kettell Doors & Windows 4 star review on 11th September 2024

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Posted 6 months ago

Thank you so much for your wonderful 4-star review! We’re thrilled to hear that you experienced great service from our team. It really means a lot to us to know that everything went smoothly and that you're happy with your new door. If you ever need any further assistance or have questions in the future, please feel free to reach out. We're here to help! Kind regards, Eloise@Kettell

Posted 5 months ago

“The workmen arrived bang on time on the day expected. Their work was very good and cleaned up after the work was finished at the end of the day. Work was carried out professionally by them, the only thing that lets them down is we did not receive an acknowledgement letter of a verbal agreement to start date or a courtesy call a day before to confirm.”

Kettell Doors & Windows 4 star review on 6th October 2023

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Posted 1 year ago

“Pleased with the quality of the door, there was a slight issue after installation which was fixed quickly and since then there have been no further issues.”

Kettell Doors & Windows 4 star review on 6th June 2023

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Posted 1 year ago

Thank you very much for your 4 star rating of Kettell Windows! We are glad to hear that you were pleased with the quality of the door, and even more so that any slight issue after installation was fixed quickly with no further issues. Thank you for choosing Kettell & enjoy your new door!

Posted 1 year ago

“Great service, windows look lovely.”

Kettell Doors & Windows 4 star review on 18th May 2023

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Posted 1 year ago

Thank you for the review Rachel. We know bay window removal can look & feel like a scary install but with our experienced team we believe the results are worth it! Great we also had lovely weather for it! The Evolution range you chose, really do provide another take on uPVC and really offer that timber alternative. They do definitely look lovely!

Posted 1 year ago

“Lovely showroom with friendly and helpful staff. Not pushy at all. Provided a free quote with specification of door to show how it may look. Communication after accepting the quote could've been a bit better / more frequent. However, couldn't fault anything else. Door was installed roughly two months after accepting the quote. Only took an afternoon to install the door and the chap was very professional. Cleaned up after himself and provided info how to use the door and keys etc.”

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Posted 2 years ago

“Recommended by a builder, I used Kettell for the first time for windows and doors in a garage build. They were quick to quote and it was competitive. I visited their premises to look at the displays and was satisfied with the quality of workmanship. The fitters came and got on with the job, advising me about various trims and sealants. They spotted a minor manufacturing fault and within two days had sourced a new replacement. Neat and tidy and the fitters enjoyed working for the company, always a good sign. Recommended”

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Posted 2 years ago

“Hi, I thought the guys fitting the windows did a great job, worked hard for both days and took the care needed when removing the old and fitting the new windows. Gavin”

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Posted 2 years ago

“We are so happy with our finished doors and windows. The work was completed to the highest standard by friendly and professional people. We struggled a bit to choose what we wanted but we couldn't be happier with the finished work. Thank you!”

Kettell Doors & Windows 4 star review on 5th May 2022

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Posted 2 years ago

Thank you for leaving this wonderful review! We’re so glad you’re happy with the work and the door looks fantastic!

Posted 2 years ago

“I have to say that the customer care at Kettell has been top notch. I had some snags with the finish on my ex sash windows (Victorian house walls never seem easy), and a couple of other bits, and Kettell sorted everything out quickly and without quibble. The team that fitted the windows were very polite and helpful too. I trusted the company with a house key and they put down sheets, to try to contain some of the dust (not possible, of course) but I appreciated them trying! They even vacuumed. I would recommend.”

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Posted 3 years ago

Thank you so much for taking the time to leave such lovely feedback. We're so glad you're pleased with your new windows!

Posted 3 years ago

“We are delighted with the installation and the fitters that carried it out. Unfortunately, though we were disappointed that the earlier advice we were given by your surveyor regarding locking the doors in a slightly open condition was not possible. This is important to us as the patio doors are south-west facing and the bedroom gets extremely hot in the summer months. We will now have to try and find a solution to this issue. Otherwise, well done!”

Kettell Doors & Windows 4 star review on 20th January 2022

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Posted 3 years ago

“Generally,we are happy,but I am a but disappointed because with the order no one helped us decide the colour for the frame to the door because it couldve looked better. I think you should help clients with picking the colours or at least give a suggestion.”

Kettell Doors & Windows 4 star review on 19th November 2021

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Posted 3 years ago

Thank you for your feedback. We absolutely will take the comments on board. We always hope that the door designer, showroom samples & swatches are sufficient in showing what a Solidor will look like. But we do agree there is a lot of choice so we can definitely look at sharing more of the options with customers of the future. Lisa Kettell

Posted 3 years ago

“Great bunch of blokes turned up on time got on with the job efficiently and cleaned”

Kettell Doors & Windows 4 star review on 8th September 2021

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Posted 3 years ago

Thank you Mr & Mrs Starbuck for this fantastic feedback! We'll be sure to pass this on to the fitting team, and we hope you're enjoying your new windows and doors!

Posted 3 years ago

“Quality of the door is very good. The instilling went smoothly and everyone was very helpful”

Kettell Doors & Windows 4 star review on 23rd August 2021

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Posted 3 years ago

Thank you Ms Cromack for this lovely feedback! We hope you're enjoying the new door.

Posted 3 years ago

“Our house has been transformed by kettell windows , the quality of workmanship by the fitters is excellent as is the product we would recommend to anyone .”

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Posted 3 years ago

Thank you Mr & Mrs White for this fantastic feedback! We're so happy you're so pleased with the result, and we'll pass this on to the fitters. Thank you for taking the time to write this review!

Posted 3 years ago

“In general everything was okay but because we were a commercial property there seemed to be a little of a lack of care and attention when old windows were removed and new ones fitted. Satisfied with the work”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We will certainly take this onboard when we complete future commercial projects.

Posted 3 years ago

“Kettell Windows are a great family run business they passionate about delivering a great service to the consumer and there tradesmen are second to none. Are experience was a good one”

Kettell Doors & Windows 4 star review on 5th April 2021

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Posted 3 years ago

Thank you Chris for leaving this lovely feedback. We definitely are passionate about the best quality of service for our customers, and we are very happy that rate the service we provided very highly.

Posted 3 years ago

“Good doors, well fitted and personable company personnel”

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Posted 4 years ago

Thank you for this fantastic feedback. We hope you are enjoying your new doors!

Posted 3 years ago

“Excellent company from initial enquiry right through to installation. Very professional, quality products and a pleasure to do business with.”

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Posted 4 years ago

Thank you for your review and thanks for your patience through the COVID lockdown. We're very happy that you're pleased with the results.

Posted 4 years ago

Kettell Doors & Windows is rated 4.9 based on 657 reviews