“Very happy with them, did have a bit of a panic as was for a present and hadn’t had dispatch email after few days, (only used standard delivery) however contacted them via email and got a reply early the next day saying they would be on there way and with me on time which they were. Cheers”
“Have a bit issue with size, and I ordered a size seven-way too small. On the box were they said US 7 and UK7. How did it come? Have to pay for a refund 😟”
“Love kershkicks always have a great selection of stock and delivered the next day. My daughter asked for this hoody for her birthday and a week after it was released they already had it in stock.”
We are sorry to hear that the shoes you received from our store were marked upon arrival. We strive to provide high-quality products and exceptional customer service.
We want to assure you that we have a hassle-free returns policy, and you can easily return the shoes through our returns portal. We will be more than happy to provide you with a refund or exchange for the product as per your preference.
https://www.kershkicks.co.uk/apps/return_prime
“Pros
Quick delivery
Decent price
Cons
First pair of trainers arrived with scuff marks was told (via email) it was the quality of Nike of which had declined recently so sent them back and requested a second pair. When these arrived the back of the trainers were creased as if they had been worn (no assurance via email they hadn’t been)
Took me a few emails back and forth to get my full refund inc delivery cost.”
Thank you for taking the time to share your feedback. We appreciate your positive comments about our quick delivery and reasonable prices. We would like to apologise for the inconvenience caused by the scuff marks on the first pair of trainers you received. While we do stand by the quality of the Nike products we offer, we understand that this issue should not have occurred.
In regards to the second pair of trainers you received, we would like to assure you that all of our products are brand new and have not been worn before. We apologise for any confusion or frustration that this may have caused you.
We would like to thank you for bringing these issues to our attention, as this allows us to improve our processes and ensure that our customers receive the best possible service. We are glad to hear that we were able to resolve the issue and provide you with a full refund, including the delivery cost.
If you have any further concerns or questions, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to serve you better in the future.
