“Overall pretty disappointing experience unfortunately.
Shoes arrived in great time but had some concerns once they arrived. Compared to other shoes bought straight from the manufacturer this pair from Kersh kicks I believed to be fakes.
After emailing and dm’ing via Ig my concerns were ignored with zero response. I took the shoes into store and the guys there were helpful but seemed adamant the shoes were legit. in the end I got a full refund due to my concerns.
I went and double checked afterwards and sourced a pair of the exact same shoes I bought from Kersh Kicks but from a friend who got theirs from the original retailer. I know now for sure the product I bought from kersh was not legit which is a real shame.
Glad I went into store and got this sorted with not much hassle but the customer service is definitely hit and miss.”
Thank you for sharing your feedback with us. We apologise for the disappointing experience. We take authenticity very seriously, and we can assure you that all our products are sourced from reputable suppliers and are double checked but our internal authentication team prior to dispatch.
We understand your concerns about the legitimacy of the sneakers you purchased and we promptly processed a full refund as soon as you expressed your concerns, and we appreciate your willingness to visit our store to resolve the matter.
We regret any inconvenience caused and want to assure you that we have investigated this matter further to ensure the quality and authenticity of this specific product and we can confirm that they are authentic.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for your understanding.
Best regards,
Customer Support Team, Kersh Kicks
“Items as described extremely happy. However I Ordered two pairs of trainers which were sent out in two parts, unfortunately I didn’t receive a notification this would be the case or a reply when I asked where the 2nd pair of trainers were when I contacted the email address given or the social media platforms you guys have. Thankfully the 2nd pair were delivered (6 days) after the 1st pair even though I had paid for the express 1-2 day delivery”
Hi Oliver,
Thank you so much for taking the time to leave us your feedback on KershKicks.
We are committed to delivering a high quality experience with each purchase and are always aiming to make our service even better. We take pride in providing both the best products and top-notch customer care.
Please do not hesitate to reach out if you need any help with your future orders or have any other inquiries. We hope you have a great day!
Best,
Kersh Kicks
“All good with the trainers however communication could be better. There is no contact telephone number and emails go unanswered for days. Trainers arrived from a third party seller which I wasn't expecting and the packaging wasn't the best but all ok otherwise.”
