“I ordered a voucher from you online. The receipt said that I would be notified when then voucher was ready for collection. I never received an email from you about collection so I chased it up via Instagram but you never responded to my message. My boyfriend had to visit the store to ask about the whereabouts of the voucher and no apology was issued.
Really poor customer service.”
Hi Ashleigh, you ordered a gift card for pick up at our store and this was confirmed to you via shopify. We apologise that the communication didn’t say they the card would be available for immediate collection. We aim to respond to instagram queries within 24 hours but have been overwhelmed during the Christmas period and it hasn’t always been possible to respond to everyone and we are sorry about that. We will be reviewing our systems in the new year to make improvements during busy periods.
“Awful experience with this company. I Ordered 2 pairs of trainers. After some delay, I was told I needed to send in a copy of my ID... Excuse me what?
I purchased via PayPal with a confirmed address, so absolutely no justification for this whatsoever.
Also no forewarning that this could be a requirement.
This company obviously doesn't understand what identity theft is, why on earth would customers trust this company with copies of our private information to keep on record? Get real! No way I am trusting a company like this with my private info.
Despite repeated requests they failed to refund me, I eventually had to get a chargeback via PayPal but they had my funds locked up for quite a long time. I guess if they do this to multiple customers, (as it seems from other reviews that they do), then this translates into nice interest free loans for them!
Very dodgy.
In my opinion and experience, this is not a trustworthy company, never experienced anything like this with any other company, my advice would be to AVOID them. They do not seem to respect their customers at all, and reading some of the other reviews it seems like their trainers are of dubious quality so I think I had a lucky escape.
Found the same trainers for a better price from another company that actually respect their customers, so all good.”
Hi
We are concerned you feel this way, but would point out that your review is wholly inaccurate and not true !
1.We confirm that contrary to your spurious and unfounded comments, we a very established and trustworthy company with stores in Manchester, Glasgow & Liverpool together with a large online presence. We have thousands of satisfied customers every year who love our products and the unique vibe of our stores.
2.Your order was flagged up by our online platform as your order was not placed in the UK and moreover there appeared to be some confusion/ discrepancy with the verification of your surname. In such circumstances it is our company policy on high value orders to request customer photo ID or at least proof of address. You quickly confirmed you were not prepared to provide this and we respected your decision and dealt with you courteously as we do with all our customers. Further, we would add that we are fully GDPR compliant and deal with all customers data as required by current legislation.
3.We respected your decision not to provide your ID and as you requested refunded your order in full within 24 hours of your request.
4. You did not issue a Chargeback through PayPal - that is false and not true as we had promptly already dealt with your refund.
Thank you for giving us the opportunity of explaining the facts.
Yours faithfully
Team Kershkicks
“Ordered Jordan 4s of the web searched around and found kershkicks had the best price in my opinion with very quick delivery, my true to size was too small but there was no problem as i was able to change in store within the week of ordering with absolutely no hassle”
