“I am trying to contact you in regards to an exchange do you have an email address please. I have messaged you on Instagram
Overall delivery was speedy and all good”
“Not happy as there was a large scuff in the suede on one of the trainers. Paid £450 for brand new trainers and the issue still hasn’t been resolved not happy and wouldn’t recommend or use again!”
Thank you for bringing the issue with the marked trainers to our attention. We sincerely apologise for any inconvenience caused by this oversight. We are committed to resolving the matter to your satisfaction.
We appreciate your understanding and willingness to accept a replacement pair. To ensure a smooth resolution, we have offers to send a free shipping label so that you can return the marked trainers to us at no cost. Once we receive the returned item, we will promptly proceed with sending you a new pair.
Regarding your request for a £200 discount, we regret to inform you that we are unable to accommodate this specific request. However, we remain fully committed to offering you a hassle-free solution. If you prefer, we can proceed with processing a full refund once we receive the returned trainers.
Please let us know your preferred course of action—whether you would like us to send a replacement pair or proceed with the full refund. We want to ensure that you are satisfied with the outcome, and we are here to assist you throughout the process.
Once again, we apologise for any inconvenience caused and appreciate your patience and cooperation. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. We value your business and are determined to make things right.
Thank you for giving us the opportunity to address this issue, and we look forward to resolving it to your complete satisfaction.
“Hi Guys,Had ordered these Addis Yeezy kicks for our grandsons 13th birthday,To say he was elated was an understatement.That aside we had ordered a size 10.This was a bit on the tight side,We ordered the half size up and it was perfect.We had ordered both these sizes online & the transactions overlaped.We had absolutely no problems with our refund thanks to your professional attitude to your business & customer service.Well you Guys”
We appreciate you reaching out to us with your concerns regarding the return of your shoes. We apologise for any misunderstanding that may have occurred and would like to clarify the situation.
Upon receiving your returned shoes, we thoroughly inspected them as part of our standard returns process. Regrettably, we discovered that the shoes were returned in a worn condition, which is in violation of our returns policy. As stated on our website and in our return instructions, we are unable to accept returns on items that have been worn or damaged.
We understand that you may be disappointed with this outcome, but we want to ensure fairness and consistency for all our customers. Our returns policy exists to maintain the quality and integrity of our products, as well as to adhere to industry standards.
We sincerely apologise for any inconvenience this may have caused you. If you have any further questions or require clarification regarding our returns policy, please don't hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.
Thank you for bringing this matter to our attention, and we hope for your understanding regarding our returns policy.
“I am very happy with the trainers the box had a big dent in it which we was gutted about. And I know it's only a box but when it cost £477 you expect everything to be perfect. I also didn't think it was fair to have to pay delivery surely that should be free after spending so much.”
