“A high value pair of trainers i ordered was delivered to the wrong address I had to take it upon myself to go find them, when I wrote a email to notify you I still haven't had a response until this day. With this problem occurring I do not rate my experience at all.”
We apologise for any inconvenience caused by the delivery of your trainers and would like to extend our apologies. Our carrier is responsible for the delivery of the package, and we understand the frustration caused by their mistake. We take the matter seriously and reported it to DPD.
Please let us know if you need any further assistance.
“Emailed twice and messaged on Instagram and had no response. Bought a broken planet hoodie and it came with no dust bag or tag when all other items I’ve purchased directly from them have. No response to emails or Instagram dm”
We apologise that our team have not had chance to reply to your messages and that the item you received did not come in its original packaging. As a retail resell store, we do not always keep the original packaging for every item in our inventory.
However, we do offer a returns portal where you can return the item if you are not happy with it. Please visit the returns portal on our website and pour team will be happy to assist. https://www.kershkicks.co.uk/apps/return_prime
Again, we apologise for any inconvenience
“Ordered panda dunks but too small. Applied for refund which was not a problem at all. To save time I returned shoes to actual shop where I ended up with new shoes instead of refund, which was my choice. Very happy with service, staff member very polite and helpful plus shoes look amazing on which is a bonus. Would recommend Kershkicks”
“Great service, bought online and picked up in the shop. Top lads in the shop. Actually ended up buying a pair if yeezy slides in store onto of my online purchase. I would 100% recommend to friends and family.”
“Ordered Jordan 4 online for my sons birthday he loves them. Thanks kershkicks for the best customer service very welcoming staff and a great shop, we love shopping here for our shoes. Glasgow store.”
“One of the other best colourways compared to the Nike Dunk Low Pandas. The neutral grey gives it a clean touch. Thanks to KershKicks for the superb and fast service. 5th time buying from them again as they never disappoint. Will be back to shop with them more in the future. Once again, thanks KershKicks🔥”
