“The Dunks are great but sadly the box was completely flattened and ruined which is kind of an important thing for me tbh. It looked like it had been stampped on, I suspect this was not by you at the shop but by the courier. Just a shame thats all.”
“Absolutely awful. Been over a month and haven’t received my product, you guys are very quick to take money but not hold your end of the contract. The audacity to send me an email for a review when you don’t respond to my emails or messages.”
Dear Nasir
We're very sorry to hear about your experience and understand your frustration. To clarify, after you placed your order, we unfortunately sold out of the denim tears sweatpants. We reached out to you right away but didn't receive a response at the time. When you replied last week, we worked to accommodate your request to hold the item until you could be home for delivery.
However, due to high demand, the last pairs were sold before we could reserve one for you. I know this situation has been less than ideal, and we truly apologise for any inconvenience caused. We’re happy to let you know that we’ve secured a pair for you, which will be sent out tomorrow via next-day delivery.
Thank you for your understanding, and we appreciate your patience as we resolve this.
Best regards,
The Kersh Kicks Team
“Terrible stitching started coming away at the back. And for that price £290 they should be exchanged. But I’ve emailed 4 times and had nothing back. I feel as though there ignoring me I’m pretty sure.”
Dear William,
Thank you for bringing this to our attention, and we sincerely apologise for the delay in responding to your emails. We understand your frustration, especially given the issue with the stitching on your trainers.
We’ve sent an email to you with return instructions, including a free returns label. Once we receive the defective item, we will promptly issue you a full refund. We want to ensure this is resolved as quickly as possible and appreciate your understanding.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Kersh Kicks Team
Dear Rishil,
Thank you for your feedback, and we’re sorry to hear that the size wasn’t right. We apologise if you haven’t received a response yet.
To process your exchange or return, please use our returns portal by visiting the following link: https://www.kershkicks.co.uk/apps/return_prime. This will guide you through the process quickly and efficiently.
If you have any further questions, feel free to reach out, and we’ll be happy to assist.
Best regards,
The Kersh Kicks Team
Dear Alfie,
Thank you for your positive feedback! We're glad to hear that you found our website easy to use and that your shoes arrived within 3 working days. We appreciate your support and look forward to serving you again soon.
Best regards,
The Kersh Kicks Team
Dear Victoria,
Thank you for your fantastic feedback! We're thrilled to hear that you found our website catchy and the ordering process quick and easy. It's also great to know that the delivery time met your expectations. We look forward to your next order!
Best regards,
The Kersh Kicks Team
Dear Ryan,
Thank you for your feedback! We're glad to hear that your top arrived as expected. We appreciate your support and look forward to serving you again in the future.
Best regards,
The Kersh Kicks Team
Dear Tobijah,
Thank you for your great feedback! We're happy to hear that your trainers arrived in good time and that you found them reasonably priced. We appreciate your kind words about our service and hope to serve you again soon.
Best regards,
The Kersh Kicks Team
Dear Graham,
Thank you for your feedback! We're thrilled to hear that your order arrived within the same week. We appreciate your support and look forward to serving you again soon.
Best regards,
The Kersh Kicks Team
“Well let’s say I ordered a pair of expensive trainers
And Guess what !!! We’re are they you have had the payment and after 9 days later am still waiting ? Does anyone in your department open emails ?
Mrs C Higgins ps I will put on trust pilot and every other sites if I don’t get a response”
Dear Mrs. C Higgins,
Thank you for bringing this to our attention, and we apologize for the delay in getting back to you. We completely understand your frustration.
Your order was dispatched on the 21st of August within the expected 2-5 day delivery timeframe. It appears that the package is currently stuck with the courier, and we're actively checking its status to resolve this as quickly as possible.
Please rest assured that we’re doing everything we can to ensure you receive your trainers promptly. We appreciate your patience and will keep you updated on the situation.
Best regards,
The Kersh Kicks Team
“Order was late and it took almost a week and 2 emails before I got an answer and my son did not received his trainers in time for his first day at school.”
Dear Jamie,
Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced. We understand how important it was for your son to have his trainers in time for his first day of school, and we're sorry that we fell short.
Please note that your order was dispatched within the specified delivery timeframe of 2-5 days. However, it was unfortunately returned to us without an attempted delivery. We’re sorry for the frustration this has caused and for the delay in our response.
If there’s anything further we can do to assist you, please don't hesitate to reach out to sales@kershkicks.co.uk
Best regards,
The Kersh Kicks Team
Dear Robert,Thank you so much for taking the time to rate KershKicks with 5 stars! We truly appreciate your support and are thrilled to hear that you consider us the "🔥🔥🔥best shop in Manchester." Your kind words mean a lot to us and motivate us to keep providing excellent service and top-notch products to our valued customers like you.
Once again, thank you for choosing KershKicks, and we can't wait to assist you with any future sneaker needs!
Best regards,
Kersh Kicks
Dear Haydn,Thank you so much for taking the time to rate KershKicks with five stars. We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are happy to know that our delivery service was quick, and your trainers arrived in great condition due to our careful packaging. Your satisfaction is our top priority, and we will continue to provide excellent products and service to meet your expectations.
Once again, thank you for choosing KershKicks, and we look forward to serving you again in the future!
Best regards,
Kersh Kicks
Thank you so much, Deborah, for your outstanding 5-star rating of KershKicks! We truly appreciate your support and are delighted to hear that your experience with us was quick and easy. We strive to provide exceptional service to our customers, and your positive feedback is a great motivation for us. If there's anything else we can assist you with, please don't hesitate to let us know. Thanks again for choosing KershKicks!
