“Bought a pair of Jordan 4 sb pine greens as a gift for my son..took the payment and on the website just kept coming up order not fulfilled..emails and Instagram messages very slow on reply’s!!..my son went into the Glasgow and gave them my order..turns out the shoes they had where faulty and they had just sold the other size 8..which I thought should have been a replacement to the ones I’ve paid for..they never told me any of this on email or insta..great costumer service from glasgow store informing my son of what was going on…I got a email saying the trainers would be next day delivery and fee was waved came 2 days later..ask for a trainer key ring as a good gesture for my son told no probs never received it..tbh really dissapionted on the way it all went with kershkicks”
Dear Garry, Thank you so much for taking the time to share your feedback about your recent experience with KershKicks. We appreciate customers who provide us with valuable insights to help us improve.
Firstly, we want to sincerely apologise for the issues you encountered with your order. We understand how frustrating this must have been for you and your son.
We are also sorry to hear about the faulty shoes you received and the lack of communication regarding the unavailability of the replacement size. We should have kept you informed through email and Instagram about these developments.
However, we are glad to hear that our Glasgow store provided great customer service by informing your son about the situation.
Furthermore, we apologise for the delay in delivery and not receiving the trainer key ring we will arrange for our Glasgow team to send this out to you .
We do hope we will have the opportunity to serve you better in the future
Dear Alyssa,
Thank you so much for your wonderful 5-star rating of KershKicks! We appreciate your support and are so please to hear that you had a great purchasing experience with us. Our team works hard to ensure a seamless shopping experience, and we are delighted that you found it easy to purchase.
We also value your feedback regarding the fast delivery and secure packaging of your shoes. Our aim is to provide prompt and reliable shipping while ensuring that your order arrives in perfect condition.
We really appreciate you choosing KershKicks and we look forward to serving you again in the near future.
Dear Anton,Thank you so much for giving KershKicks a 5-star rating! We greatly appreciate your feedback and are pleased to hear that you found our product amazing and affordable compared to others. We take pride in ensuring that our packaging is perfect and that your order arrives swiftly.
Once again, thank you for choosing us and for taking the time to share your positive thoughts. We look forward to serving you again in the future!
Dear Cara,Thank you so much for your fantastic 5-star rating of KershKicks! We appreciate your support and taking the time to share your positive experience.
Dear Ross,Thank you so much for taking the time to provide us with your feedback on your recent experience with KershKicks. We genuinely appreciate hearing about the experiences of our customers.
We are sorry to hear about the issues you encountered with your item. It is certainly not our intention for any product to arrive this way. We understand that this experience has made you question if the tee was pre-owned, but we can arrive you it was new. Please accept our sincere apologies for the inconvenience caused.
Warm regards,
KershKicks Customer Support
Thank you for such a wonderful 5-star review, King! We are happy to hear that you had an excellent experience with KershKicks and appreciate your kind words about us being a reliable sneaker shop. We look forward to providing you with high-quality products and customer service in the future.
“Ordered some rammellzee dunks. Delivery time was reasonably quick given it’s Xmas period. The box unfortunately arrived damaged, most likely in transit due to the poor packing in my opinion. If I’m paying over £300 for a pair on trainers I’d at the very least expect some bubble/air pocket wrapping instead of the flimsy piece of brown paper used to protect the box.
QC on the dunks wasn’t great either tbh, a lot of glue stains visible but that isn’t the shops fault I guess. Overall Im satisfied but the but the experience could have been better.”
Thank you so much for your 4 star rating of KershKicks, Joe! We thank you for your detailed feedback on your purchase and we're sorry to hear that the box came damaged. We take great pride in the quality of our products and are disappointed to hear that the quality control on your purchase wasn't up to par. We will be sure to work on addressing the issue you raised and we appreciate your understanding. We thank you for your purchase and feedback.
“I bought used shoes they were great condition and a very reasonable price. The service was great and received the shoes only a couple of days after my order. Highly recommend thank you!”
Thank you so much Charlotte for the wonderful 5 star rating for KershKicks. I'm so glad that you were happy with your purchase from our Kersh Kicked collection. It's much appreciated, thank you!
Thank you so much Asha for giving KershKicks a 5-star rating. We appreciate your kind words about our friendly staff and ease of ordering online for collection. We thank you again for your support and look forward to helping you out again soon!
“Ordered some Ugg tazz slippers.. they came and were too small so I want to exchange for a bigger size and they are trying to charge me £35 to exchange from a size 4 to a size 5? When I ordered the size 5 were the same price as the size 4? So surly the original price should be honoured? It’s not my fault that the sizes are really off. Please reply to my emails and return for an exchange request. Thank you.”
Hi Hayley,
Thank you for reaching out and bringing this to our attention. We appreciate your feedback and apologise for any inconvenience. Unfortunately, the Ugg Tazz Mustard Seen slippers in size UK5 are currently sold out, and we regret to inform you that we won't be restocking them anytime soon.
We understand your desire to exchange for a larger size, and we sincerely apologise for any confusion regarding the pricing. As a marketplace, prices for different sizes may vary based on availability and demand. We want to ensure your satisfaction, and we would like to offer you the option to return the slippers for a full refund.
We encourage you to explore alternative options or reach out to us for assistance in finding a suitable replacement. We value your satisfaction and aim to provide the best possible service. Please feel free to contact us directly via our returns portal to discuss your specific situation further. We appreciate your understanding and patience.
Thank you so much for the 5 star rating, Kaine! We really appreciate your positive feedback. We're glad to hear that you had a good experience with KershKicks.
Thank you so much for the 5 star rating of KershKicks, Debbie! We really appreciate it and are glad we impressed you with our fantastic service once again 😊
“Struggled to find these trainers with being Christmas with out paying an extortionate price.
I order these and I was happy to pay the price of them and the service was excellent. I did click and collect and they was there when they said they would be. On collection the staff were really friendly and the shop is well stocked and fresh.
Would highly recommend !!!”
Thank you so much for your kind words, Louise! We are so pleased to hear that you were able to find the perfect pair of shoes at KershKicks with a reasonable price tag. We are also pleased to hear that you had an enjoyable experience with our excellent service and friendly staff. We appreciate your recommendation and are delighted that you are a satisfied customer!
Thank you for your 5 star rating of KershKicks, Katarzyna! We are grateful to hear that your trainers were well priced and delivered on time. We are thrilled that you found our services to be highly recommended. Thank you for the wonderful review!
Thank you for giving KershKicks a 5 star rating, Jadah! We truly appreciate your positive feedback. We are delighted you found the experience quick and easy.
Thank you, Kerry, for your 5 star rating of KershKicks! We really appreciate it and are so glad you had a great experience with our super fast delivery and great trainers. It means a lot to us!
“Hi , Merry Xmas to you all 😃. In the last 4 weeks I have purchased two pairs of Nike SACAI, they were fantasticly priced and arrived very quickly and in perfect condition. I would happily recommend Kershkicks to anyone looking for a pair or pairs of rare or exclusive trainers . Thank Mark Brown”
Thank you Mark for your 5 star review and your loyalty! We are glad to know that the Nike SACAI you purchased were priced well and arrived quickly and in perfect condition. We appreciate your recommendation and look forward to helping you find more exclusive and rare trainers in the future. Happy Holidays!
