We apologise for the inconvenience caused by our error in sending you the wrong size shoe. We understand how frustrating and disappointing this must have been for you.
Please be assured that we are committed to rectifying the situation promptly. We have already sent you a return label to facilitate the return process. Once we receive the incorrect shoe, we will immediately process a refund or arrange for a replacement, based on your preference.
We value your satisfaction as our customer, and we are determined to make things right. We appreciate your patience and understanding in this matter.
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a positive experience with our e-commerce store.
We look forward to resolving the issue for you swiftly.
“Never ordered off Kerchkicks before but my experience was excellent ordered wrong size in Jordan 4 midnight navy emailed them about it but to late as DPD had already picked them up but told me could change in Liverpool store and did no problems GREAT STUFF.will definitely order again.”
“I cant seem to remove the other review so let me update that with this. Seconds after the review was submitted, I had an email to confirm the change. I was also contacted on the “dummy” instagram account I created to reach out to them. They can do a bit better responding back to customers on time via email but overall I think I’ll buy from KershKicks again. I will try and remove my previous post as much as I can. Good job guys”
“What a joke customer focused!! Well this is my review I have made an order and not received my trainers I have had 1 message back saying it has been delivered with a signature and that is it! well you don’t have a signature from me because I have not received them and why would I sign for something and then leave it round the back for the driver to take a picture of? You have not delivered a parcel to me so this is your responsibility to get it to me! Sort it out!
Why are you not responding to my emails??
I mean the driver could be followed and parcel’s being stolen or the driver is taking pictures and then helping himself to nice new items!!
Is someone going to reply……? Yes probably back to this but not to my email and I’m just going to be out of pocket, well soon as I get back to the uk this will be addressed with the police and I’m going to get my money back! And you are liable till I have my trainers not the delivery company I did not request these to be left outside as they are far too valuable!”
“Great set of workers! Only been on the Manchester store a couple of times but the knowledge the time they take out to explain what it is they do and how they do it is great. Excellent customer service too.”
“Always have a great experience ordering with Kershkicks! Great selection of trainers, can always find what I’m looking for and quick delivery.
Highly recommend”
We are sorry to hear that you are unhappy with our company and customer service. We take all customer complaints seriously and would like to address your concerns.
We have thoroughly investigated your order and delivery and can confirm that our carrier, DPD, has confirmed that the parcel was delivered to the address you provided. We have no evidence to suggest otherwise. We understand that you may be frustrated that you did not receive the parcel, but unfortunately, we cannot be held responsible for any issues that arise after the parcel has been delivered to the specified address.
“Been after the Orange Blaze Dunks for a while now but unable to get them. Came across Kershkicks on Instagram and they had them in stock & were dispatched the following day. Great service all round, will defo shop here again.”
We apologise for the delay in lack of response to your emails. We have looked into your order and found that our carrier, DPD, attempted delivery twice. A calling card was left with instructions on how to rearrange delivery or collect the parcel.
We have been informed that the parcel is now on its way back to us. If you would like the order to be sent out again, please email returns@kershkicks.co.uk with your order number and confirmation of the delivery address. We will do our best to arrange for the delivery as soon as possible. If we do not hear from you within a reasonable time frame, we will issue a refund when the parcel is returned to us.
Once again, we apologise for any inconvenience and appreciate your understanding.
