“Kershkicks had Size 9 SB Dunks X Jarritos listed for £400.
I bought them a that price and after a few days, my order was cancelled.
The shoes then reappeared on the website but this time, £600.”
We're really sorry for the confusion and inconvenience you've experienced with the pricing of the Size 9 SB Dunks X Jarritos on our website.
We understand how frustrating it can be when you make a purchase, and then things don't go as expected. In this case, there was an unfortunate series of events beyond our control. After you bought the shoes at £400, we encountered a situation where the price had to be adjusted due to factors involving product sourcing and data synchronization. We had initially intended to set the price at £600 based on our acquisition cost, but the price adjustment happened due to external factors and timing of data updates. We truly regret the inconvenience and the loss you experienced as a result.
We genuinely appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out. Your feedback is valuable to us as we continuously strive to improve our services.
Thank you for your patience and your understanding. We look forward to serving you better in the future.
“My experienc so far has been terrible! My order was not delivered to me I have constantly emailed regarding this and even took to twitter to message but up to now no response. Your T&C states a response will be provided within 24 hours yet it is now day 6 no response or acknowledgement!!! PLEASE LOOK INTO MY ISSUE OTHERWISE I WILL GO THROUGH MY BANK
You keep stating that this was delivered but I have sent numerous emails and have even tried to make contact by social media to get no response but you can respond to a review. If you did respond to my emails and carry yourself professionally you would know this needs to be investigated!! It has been weeks now with no response or no help I did not just spend £200 to not receive my goods but be told it’s been delivered and left on my doorstep that’s absolutely ridiculous! Please can you respond to my emails and deal with the matter accurately because this is actually crazy and the fact that many customers have the same review regarding customer service is terrible”
We're really sorry to hear about the trouble you've been facing with your order. We understand how frustrating it can be when things don't go as planned.
We've looked into your situation, and we're happy to inform you that your order was actually delivered on August 11th, 2023, at 12:07 PM. We're really sorry for any confusion or delay in our response – this definitely isn't the experience we want you to have.
We're committed to doing better and improving our communication. If you have any further concerns or questions, please feel free to reach out. Your satisfaction is really important to us.
Thanks for your patience, and we hope to make things right for you.
“I ordered on a Friday before 11am paid £15 for next day delivery didn’t receive until Tuesday which was when we were in holiday , returned from holiday to find wrong size was sent , not happy at all”
Thank you for sharing your recent experience with us. We apologise for the inconvenience you encountered concerning the delivery and the incorrect sizing of the shoe.
While we understand your frustration with the delayed delivery due to our carrier DPD, we want to clarify that such issues are beyond our immediate control. We are actively collaborating with our delivery partners to enhance the overall experience and minimise such occurrences.
Regarding the wrong shoe size received, we genuinely regret any dissatisfaction caused. We are committed to rectifying this error promptly. You have the option to return the shoe for the correct size or request a refund. Please reach via our returns portal on our website and our customer support team will assist you in finding the best resolution.
“Excellent. Easy to order. Kept updated on progress. Received in a few days. I will definitely buy from this store again. Thankyou, my daughter loves her trainers.”
“Very good customer service. I needed a different size and the team processed the refund and new pair sent out with 24hours of receiving. Really pleased! I will be using KershKicks again!”
