“Think as a sneaker head we have wanted a shop like kershkicks for a while love buying and selling to you guys great team and great service as always . DB”
“Rip off merchants. Paid double the price for a pair of Corteiz shorts than we’d paid on the actual Corteiz website if only my son had patience to wait for them to ‘drop’ 🙄 When the shorts turned up they’d clearly been worn - a button was missing and the belt was fraying. I have tried to contact them on numerous occasions but I am just ignored. Stay away from this company”
We are sorry to hear about your recent experience with our company. We apologise for any inconvenience and frustration you have faced with your purchase of the Corteiz shorts. We value your feedback and want to address your concerns.
Upon receiving your feedback, we looked into your order and found that you had mentioned in an email to our customer service team that your son had worn the shorts during a holiday, and subsequently, the belt frayed. As a result, the item was no longer in its original condition. Unfortunately, we cannot accept returns on items that have been worn or altered.
Regarding the price of the shorts, as a deadstock store, we specialise in offering rare and sought-after products, often at prices that reflect their resale market value. Our pricing strategy is designed to provide access to limited edition and hard-to-find items that are in high demand.
We understand that our prices might be higher than the original retail prices in some cases, as these items have become valuable and collectible in the secondary market. Our goal is to maintain a curated collection of authentic products that cater to enthusiasts and collectors who appreciate the unique nature of these items.
We are also concerned to hear that you felt ignored when attempting to contact us. However having checked our records we are happy the matter was dealt with in a timely manner.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us.
Best regards
“Awesome item my grandaughter was landed with it and it was very good with the delivery side although my order went through twice so I have one to return. Service was excellent 👍”
“Soooo bad. I received the wrong shoe. Still now no one is helping me resolve this. I’ve sent numerous emails and had two responses asking for pictures. When I provided the images no response.”
We are sorry to hear about the inconvenience you experienced with your order. We understand your frustration and want to address the situation promptly.
We would like to assure you that we take every order seriously and strive to provide accurate and timely shipments to our customers. Our records indicate that the correct shoes were carefully packed and shipped out to you. Furthermore, we have reviewed our CCTV footage, which clearly shows Michael, our head warehouse manager, fulfilling your order with the correct items.
We apologise for any confusion or miscommunication that may have occurred during the resolution process.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us.
