“I would leave a good review. If I got the shoes. I paid extra for delivery so I got them next day. They never came and DPD the great delivery service it is tried to deliver them on Monday. What I missed because I was at work.
So they took them to a locker and I'm meant to have got a pass code to get them out, but I never received any pass code so my shoe have been stuck in the locker for 4days now.
And after ringing DPD 4 times and getting told different stuff and messed around on the 5th time off ringing they just turned Around and said there is nothing we can do and to contact you guy what I have done with no response yet.
I know not your fault but this is not the 1st time I have had issues with buying off you and DPD messing up.
So yer paid for shoe that are now stuck in a locker I can't get in to. I'm out off pocket and no shoes so great I guess.
I have also email”
We apologise for the frustrating experience you've had with the delivery of your order and the subsequent complications with DPD. We understand your frustration, and we want to help resolve this matter to the best of our ability.
Firstly, we appreciate your understanding that this situation is beyond our direct control. We have been in touch with DPD regarding the return of your items and are actively working to resend them to you promptly.
Our customer support team has been alerted to your situation and have already reached out to you directly to resolve this issue. We value your cusom and are committed to ensuring you receive the products you paid for in a timely and hassle-free manner.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
“This is the 4th pair of jordan 4 and the the 5th time ive bought from kershkick and there service is fantastic fast tracked delivery perfectly pack and if I don't cop or release theses guys are my go to”
“Got a really good price on these Dunk Syracuse which I've been lusting after for ages! Just need to bring myself to actually wear them now instead of just looking at them!!”
We apologise for the delay in the delivery of your order, especially when you had selected next day delivery. We understand how important it is for you to receive your purchase promptly.
To address this, we have processed a refund for your shipping cost as a gesture of goodwill. We appreciate your patience and understanding in this matter.
“Hi,
Although I am terribly disappointed at the service having firstly letting me exchange for a 10.5 and then being told to go to the Glasgow shop for them the trainers never materialised (My guess is it wasn’t a system glitch I reckon they were sold). I feel the trying to source me a pair wasn’t greatly followed up either. Although the current pair I have don’t fit greatly I will keep them. It doesn’t give me great hope of using your business in the future.
Kind Regards”
We sincerely apologise for the disappointment and frustration you've experienced with our service. Your feedback is invaluable, and we want to make amends for the shortcomings in your recent experience.
We deeply regret the confusion with your exchange for a size 10.5 and any inconvenience caused by being directed to our Glasgow shop. We acknowledge that the trainers you were trying to exchange may not have been available due to a potential issue in our system. We'll investigate this matter to ensure it doesn't happen again.
We also apologise for the less-than-satisfactory follow-up in sourcing a replacement pair. We value your loyalty, and this is not the level of service we aim to provide.
While we understand the current pair may not fit perfectly, we appreciate your understanding in keeping them. We're committed to improving our processes and communication to better serve you in the future.
Your feedback highlights areas for improvement, and we are dedicated to ensuring a more positive experience next time. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
