Keith Builders Reviews

Name: Keith Builders
Rating: 4.89

4.9 Rating 965 Reviews

98 %

of reviewers recommend Keith Builders

4.9

Based on 965 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

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Keith Builders 5 star review on 25th August 2024

Anonymous // 01/01/2019

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“Easy Purchase and delivery. Communication was great with quick replies to any questions. Highly recommend.”

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“Very good service and the delivery was placed as Close as he possibly could to the access for me hand balling the Load into my back yard”

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Dear Alan, Thank you for giving Keith Builders Merchants a stellar 5-star rating ! We are pleased to learn that our team was able to provide you with very good service. Your satisfaction is important to us as we always strive to go above and beyond in delivering quality service. Once again, thank you for your kind words and the excellent rating. We look forward to serving you again in the future! Best regards, The Keith Builders Merchants Team

“Really happy - value for money, easy ordering and delivery arranged to suit my schedule. Highly recommended”

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Dear Nicky, Thank you so much for taking the time to leave us a 5-star rating ! We are delighted to know that you found our services to be value for money, with easy ordering and a delivery arrangement that suited your schedule. Your recommendation means a lot to us, and we are grateful for your support. Once again, thank you for choosing Keith Builders. We look forward to serving you again in the future. Best regards, KBM

“The service and product supplied was first class. I am very happy to recommend Keith Builders.”

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“Great service”

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“Keith Builders Merchants had the materials I needed at a really good price. I placed the order online and was phoned the following morning just after 9pm to let me know that delivery would take place the following day. Excellent service, many thanks for your help.”

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Dear Andrew, Thank you very much for your 5-star rating of Keith Builders Merchants. We are glad that our online ordering system worked seamlessly for you and that our team promptly contacted you to arrange the delivery for the following day. Our customer satisfaction is our top priority and we are delighted that we could assist you efficiently. Once again, thank you for choosing Keith Builders. We are here to help! Best regards, KBM

“Great website and price. Fast delivery. Super friendly service. Highly recommend would definitely buy from KBM again.”

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Dear Hazel, Thank you so much for giving Keith Builders a 5-star rating ! We greatly appreciate your feedback and recommendation. We are thrilled to know that you found our website user-friendly and our prices competitive as we take pride in our fast delivery and providing a super friendly service to our valued customers like you. Once again, thank you for choosing Keith Builders, and we truly appreciate your kind words. Best regards, The Keith Builders Team

“Great service, all questions and queries dealt with promptly - happy customer”

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Thank you so much for taking the time to leave us a fantastic 5-star rating. We appreciate your support and feedback and it's wonderful to hear that you are a happy customer of Keith Builders Merchants. Best regards, KBM

“Quick and efficient”

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Dear Carol, Thank you so much for giving Keith Builders Merchants a perfect 5-star rating! We truly appreciate your kind words and taking the time to share your experience with us. Warm regards, KBM

“Straightforward ordering online. Good call back and text before delivery. Time from order to delivery very good. Truck and crane placed the materials at a convienient spot. Driver was accommodating and helpful. Prices compared well with others, range of available items is less so. Will order again from this local company.”

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Dear Niall, Thank you for taking the time to rate Keith Builders Merchants with 4 stars. We sincerely appreciate your feedback and are thrilled to hear that you will return as a customer in the future. Once again, thank you for choosing Keith Builders. We value your business and look forward to serving you again in the future ! Best regards, KBM

“I ordered some timber and exterior ply, both too large for my trailer. I was both astonished and delighted to receive electronic and telephone response within minutes of doing so saying the stock length was not available but offering a satisfactory compromise and that delivery would be early the following morning. This level of service coupled with very decent pricing and quality of material is first rate and KBM are a company I would happily do business with in future. Thank you guys.”

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“Easy to order, had to wait for my items to be in stock but they let me know as soon as possible and when to expect my delivery. Would definitely order again :)”

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Dear Natalie, Thank you so much for your 5-star rating of Keith Builders Merchants. We truly appreciate your support and feedback. We look forward to serving you again in the future and appreciate your trust in our products and services. Best regards, KBM

“Easy to order, although some items were a little harder to find. Easy transaction and immediate notification of purchase. Had been emailing regarding items and delivery and got prompt and helpful replies. Delivery was arranged and was notified prior to it arriving. Well priced compared to other merchants in the area.”

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Thank you so much for taking the time to leave us a 4-star rating. We appreciate your feedback and are thrilled to hear that you found it easy to order from us. We apologize if some items were a little harder to find but we are constantly working on improving our website and have recently introduce a new search function which we hope will help. We're glad to know that the transaction went smoothly and that you received immediate notifications of your purchase. Our team is committed to providing excellent customer service, so it's pleasing to hear that you found our replies prompt and helpful. Thank you again for your support and for choosing Keith Builders Merchants. Should you have any further questions or require assistance in the future please don't hesitate to reach out. We look forward to serving you again soon!

“Overall I was pleased with my purchase from KBM. Everyone I encountered at the Keith depot was friendly and helpful. One piece of constructive criticism; make click and collect an option on the checkout page of the website. My first attempt to place an order seemed to leave no option but delivery at £36, so I dropped in at the depot when I was passing to place the order in person. The second order I clicked 'cancel' when asked for a postcode, and only then was I given the option of collection.”

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Dear Mark,Thank you so much for your 4-star rating and for taking the time to share your feedback about your experience with Keith Builders Merchants. We are glad to hear that you were overall pleased with your purchase from KBM. We truly appreciate your kind words about our friendly and helpful staff at the Keith depot. It is always our goal to provide excellent customer service. We also appreciate your constructive criticism regarding our website checkout process. Your feedback is invaluable as it helps us improve our services. We will definitely take your suggestion into consideration and work towards making click and collect an easier option on the checkout page. Thank you once again for choosing Keith Builders and for your valuable feedback. We hope to serve you again in the future. Best regards, KBM

“Good service with Prompt delivery and prices was very competitive”

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Dear Richard, Thank you so much for your 5-star rating of Keith Builders Merchants. Good service with prompt delivery and competitive prices are among our top priorities so we're delighted that you found our services to be satisfactory. Should you require any further assistance or have any additional feedback, please don't hesitate to reach out. We look forward to serving you again in the future ! Best regards, KBM

“Delivered quick no real problems would use again! Simple to order”

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Dear Russell, Thank you so much for your 4-star rating of Keith Builders Merchants. We sincerely appreciate your support and positive feedback. We look forward to assisting you with your building material needs again soon! Best regards, KBM

“Excellent product. Great price. Pricy postage.”

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“Material delivered was good quality. However delivery was promised between 8-12, matériels not delivered until after 6pm”

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“Great service. So much better than any big chains.”

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“Speedy delivery and kept informed about delivery. Dropped the bulk gravel exactly where I wanted. Already used the gravel on the track and it works very well filling the potholes.”

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Dear John, Thank you so much for your 5-star rating of Keith Builders Merchants. We appreciate your feedback and are thrilled to hear about your positive experience with us. Best regards, KBM

Keith Builders is rated 4.9 based on 965 reviews