Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bbq is good, you sent a pipe that does not fit and a union to make it that won't fit the pipe, have sent email and you have ignored it!! I had to buy another pipe so I could use it great customer care, NOT.”

Helpful Report

Posted 6 months ago

Thank you for your review. We have taken a look at your order from your order number and can see that you have ordered online the following 2 items and we have sent the items contained on your order. 1 x Cadac Safari Chef 30 LP QR Portable BBQ 1 x Napoleon Caravan Hose Connect Kit for TQ285 Unfortunately these two items are not compatible, the Napoleon caravan kit is only suitable for the Napoleon model TQ285. We would kindly ask you to check the email address you have raised this with us on as we have checked and we have not received any emails from your email address or that contain your order number or name otherwise we certainly would have responded. The correct email address for our customer service team is info@keengardener.co.uk. You are of course welcome to return the unused accessory order as long as it meets the normal conditions of return, if you would like to do so please raise a return request with us by emailing info@keengardener.co.uk or you are of course welcome to call us on 01789 763 336 during office hours Monday - Friday between 9am - 5pm.

Posted 6 months ago

“After charging my Solar flamingo for 30hrs has stated, it work for 1 night, @ hasn’t worked since. Very disappointed with item, I have loads for sole items in my garden & know how they work.”

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Posted 8 months ago

“Ordering and delivery were fantastic but there was a part missing. I emailed them immediately asking if they could post me the part but have had no response. Shame really was planning on Ordering something else but no more.”

Helpful Report

Posted 1 year ago

We are sorry to hear you were missing a part, we have checked and we have not received any emails relating to this order or your email address into our customer service system. If you could kindly forward the email to the email address info@keengardener.co.uk or use our contact form at the following link https://www.keengardener.co.uk/contact then we will be happy to get the issue resolved for you. After emailing us you should receive an email back assigning your enquiry a ticket number, this way you know that we have received your message. Kind Regards The Keen Gardener Team

Posted 1 year ago

“The Item supplied was 40mm. shorter than the part required. I truly believe that I was misled as to the suitability as a replacement”

Helpful Report

Posted 1 year ago

“Unfortunately, the pond pump we received in the first instance, was the wrong voltage. By the time a replacement arrived and was installed, a time-lapse of about three weeks, the weather had turned very warm and consequently, several of our fish did not survive. We did install a 'water agitating' device which worked on a little solar panel during the day but at night - no sun, no oxygenating movement.... Just one of those regrettable things. I did not enjoy rating you 'poor'.”

Helpful Report

Posted 1 year ago

“Disappointing, polycarbonate is only small portion so not strong enough. Screws had broken easily and door section fell apart after day 1 of building. Will have to spend more money securing the structure now as not fit for purpose and worried about safety of grandchildren being around or inside it”

Helpful Report

Posted 2 years ago

“The shoes fit great and are very comfy but because of the way they were packaged they arrived with dents in from the hanger. I was offered a refund but no replacement was available as they were out of stock. I therefore decided to keep them and thankfully the dents are starting to come out by themselves but the packing for posting could certainly be better to avoid damage to the product.”

Helpful Report

Posted 2 years ago

“Shed was flimsy and able to bend over!! Definitely not worth the money. Return was dealt with fairly quickly and refund also”

Helpful Report

Posted 2 years ago

“Ordered the Hartman Berkeley Bronze/Amber 107cm dining set in April 2022 (order number 1300975795). On delivery found that one chair was misaligned causing the chair to rock. Spoke to Kate at Keengardener who was extremely helpful and friendly and sorted the problem with Hartman who dispatched another chair. The product overall is good, sturdy but light enough to move around as required. Seat covers are of good quality and the parasol is robust and easy to open by use of the winding handle. One major concern and disappointment to me is that I ordered the product via the TopCashback website and the potential saving was a key factor in the decision to buy from Keengardener. Unfortunately, the cash-back has so far not been forthcoming. I have raised a claim with TopCashback, who have confirmed the claim as valid but inform me they are waiting on Keengardener. This is disappointing, as reflected in my marking but I hope the claim is resolved soon.”

Helpful Report

Posted 2 years ago

“Package ripped really badly fencing and posts falling out scratch marks on some fencing ,will not be using them again.”

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Posted 2 years ago

“I purchased a garden hose with reel. When the product arrived I was very disappointed with the quality. As I unravelled the hose it started to kink almost immediately. The fittings I have had to replace as they weren't up to the job. Very cheap and cheerful.”

Helpful Report

Posted 2 years ago

“I am extremely disappointed with the purchase of my shed. The instructions were not at all helpful, the materials were very flimsy and it looks like it would blow down as soon as we get heavy winds. Also the pieces don't fit together properly and parts of the plastic appear to not have been cut correctly. Very disappointed with my purchase and it is definitely not worth the money spent.”

Helpful Report

Posted 2 years ago

“The palram greenhouse was delivered with 2 damaged components at first sign during unpacking however there turned out to be many more pieces of twin wall crushed at the edges simply caused by terrible packaging namely the securing straps around the box is very tight with no protection inside the box hence it damages several twin wall pieces around the edges. I tried to use palram contact us for damages but it failed every time I therefore contacted keen gardener who have ordered 2 replacement twin wall sections these being the worst damaged and I shall have to live with the rest. I'm still waiting for the replacement parts 2 weeks later obviously not a happy customer.”

Helpful Report

Posted 2 years ago

“Bolts missing from main base, advised you of this a week ago and still awaiting them. Not very impressed so far, bad service.”

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Posted 2 years ago

“The hose kinked when I first used it!”

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Posted 3 years ago

“Purchased two sets of indoor Christmas lights for £50, described as rainbow but were nothing like the photograph. I emailed to ask if I could send them back for a refund with photos attached to prove my point and was informed I would have to pay postage and would only get a refund if they hadn’t been out of the box. How can you know what the lights look like unless you plug them in? Now I’m stuck with £50 of lights which are no good the only reason I bought them is because they were described as rainbow. Wished I’d purchased them on Amazon instead - now they’re sold out!”

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Posted 3 years ago

“The product was fine but poorly packaged, I had to bend multiple aluminium bars back into shape in order to assemble the greenhouse i purchased. Didnt bother complaining, just wasnt worth the hassle, but i did expect better when spending £350”

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Posted 3 years ago

“This is the worst shed I have ever purchased thin flimsy plastic panels not secure at all would not buy again or recommend”

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Posted 3 years ago

“I’ve always had excellent service but recently I ordered a. Buschbeck cast iron grill on the 6th August 2021, it’s now the 27th August and still no grill, not even a mail to say it’s been delayed. I wouldn’t mind if you told me that there’s a delay, I’d understand with COVID and brexit but it’s the not knowing that frustrates me. I’ve dealt with yourselves before and you were excellent but this time not so..”

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Posted 3 years ago

“The construction of the shed is flimsy. The delivery is frustrating.”

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Posted 3 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews