Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not recieved items after nearly 4 weeks - requested refund of monies to buy elsewhere”

Helpful Report

Posted 7 months ago

“Wasn't happy with the product as it arrived with missing pole to stabilise the structure and the canvas strips were all torn. I needed this product quite quickly so I ended up fixing it myself to make it work. I would not recommend them.”

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Posted 7 months ago

“i bought a water feature the pump didn’t work i asked if they could send me out a new pump that was more than 2 weeks and im still waiting for replacement ive bought many items from here first time i’ve had an issue”

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Posted 8 months ago

Hi Elsie, Thank you for your review, We have checked and we have received an email from you on Saturday 1st June advising that the pump is not working and we responded on Monday 3rd June at 10am with some troubleshooting advice and to get back in touch with us if the advice did not resolve the issue so we could resolve this for you. Unfortunately it looks like we have not heard back since. Please could you get in touch with our customer service team by emailing info@keengardener.co.uk or by replying to our email sent on the 3rd June so we can ensure the issue with your pump is resolved. Kind Regards The Keen Gardener Team

Posted 8 months ago

“I am awaiting the delivery of my order as yet.”

Helpful Report

Posted 9 months ago

Hi Eric, We have looked up the tracking for your order and the item shows as delivered back on the 14th May at 12:22. We have arranged for your proof of delivery image from the time of delivery as well as the tracking details to be sent to you by email. If you could kindly review these and get back in touch with us if you have any queries or issues. Kind regards The Keen Gardener Team

Posted 9 months ago

“paid next working day after dispatch whick didn't happen 4 days later asked were my parcel is very poor customer service it would the following week not happy with there serice would not use again”

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Posted 9 months ago

“Never received my plants. Disappointed”

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Posted 9 months ago

Hi Janet, We think this review maybe for another company, we do have an order for you however this was for some Wellies, hopefully these have been received as your order shows as delivered on the 14th May. If you need to speak with us regarding your order please do not hesitate to get in touch on 01789 763 336. Kind Regards The Keen Gardener Team

Posted 9 months ago

“Delivery was ridiculously late- had to send back and item not as described”

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Posted 9 months ago

“I purchased a Wilkinson Sword ultralight digging spade and used it for the first time this morning. It snapped! I got this spade because I'm not particularly strong and was using it to turn over ordinary clay earth. A complete waste of money.”

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Posted 11 months ago

“Very disappointed in the heated propagator. The temperature never gets up to the advertised level unless it is sitting in full sun and in the current cloudy weather nothing is germinating at all. This morning the temperature is just above 15C.”

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Posted 11 months ago

“Purchased online a set of sparkling crowns. Queried functionality. Told that they were working correctly and was sent a video of the multicoloured multifunctional set which was not the set that I purchased. Did not respond to my email. Dissatisfied with customer care.”

Helpful Report

Posted 1 year ago

Hi Heidi, Thank you for your review, we can confirm we have reviewed this and we can see that we emailed you on the 4th January at 9:18am with a video attached of the identical product that you purchased which was white and the video demonstrated how the Crowns lighting pattern was as was requested. To this email we sent you we received no further contact from you and do not currently have anything outstanding on your tickets. Please do get in touch with our customer service team if you have any further queries. Kind Regards The Keen Gardener Team

Posted 1 year ago

“I am disgusted with the customer service of this company, I received a Clematis that looked totally dead, i sent 5 messages in total along with photos, and never heard a word. I will not be ordering from you anymore.”

Keen Gardener 1 star review on 11th August 2023

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Posted 1 year ago

Hi Annette, I think you may have mixed us up with another company, we do not sell live plants and your order was for a Hozelock 30m Wall Mounted Reel, we hope everything is ok with this item. If you have any issues with the hose reel then please call us on 01789 763 336 and we will be happy to resolve, unfortunately we are unable to provide any assistance with your Clematis. Kind Regards The Keen Gardener Team

Posted 1 year ago

“I was very disappointed that it was not possible to return the wellingtons i ordered that turned out to be too big, despite being size 8 which i always buy. The stipulation that it is only possible to return goods if the packaging has not been opened seems ridiculous - how can you tell if goods are right without opening the package? And how can you tell that footwear is suitable if you can't try them on?”

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Posted 1 year ago

“Not received yet”

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Posted 1 year ago

Hi, We have checked the tracking for your order and it shows as follows for your order for a Hozelock 30m Wall Mounted Reel. Delivered on Wed 28th Jun Delivered at 12:01 Please contact our customer service team if this information is not correct and we will be happy to look into this further. Kind Regards The Keengardener Team

Posted 1 year ago

“Please don’t ask me to review something I haven’t yet received. If you think Evri should have delivered my order, perhaps you should reconsider your carrier!”

Helpful Report

Posted 1 year ago

Hi John, We are sorry to hear you are not in receipt of your order. We can see your order was placed on the 2nd May at 18:09, your order was despatched on the 3rd May with the carrier selected Evri and shows as delivered at 14:09 on Friday 5th May stating they delivered your parcel through your letterbox and you should have received email notifications from the carrier with updates and despatch and delivery. As far as we were aware your order was successfully delivered as we have not received any notification that the information on the tracking for your order is incorrect. Please could you kindly check with any other members of your household (if applicable) if they have come across this delivery and if they haven't then please get in touch with our customer services via email (info@keengardener.co.uk) so we can get this resolved as soon as possible for you. Kind Regards The Keen Gardener Team

Posted 1 year ago

“The nozzle That I ordered along with a hose reel was the incorrect size to fit the hose pipe trolly that was ordered. I left a message on the answering machine but nobody got back to me .”

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Posted 1 year ago

“My item came but it did not work and it was falling apart but my husband tried to fix therefore could not send back, he did fix them and they are now but this should not have been needed when buying new.”

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Posted 1 year ago

“Said was in stock. Reply with email have to wait 10-14 days! Cancel it obviously”

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Posted 1 year ago

“I've had 3 of these pitcher cascade solar fountain, each one lasted bout 5 yrs or so... this one doesn't work if there's no sun, the panel isn't holding any charge, so after 20 mins or so it just stops working. And yes I did leave it charging up before using the fountain. I'm guessing I was sent I really old model from back of warehouse. Maybe I should have asked how long had it been in storage, but at £100+ I thought it would work better.”

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Posted 1 year ago

“Still waiting on delivery !! Been at least a couple of weeks now”

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Posted 1 year ago

Dear Robert, Thank you for your review. Your order was placed on the 17th February on a pre-order basis with a lead time advertised of 6 - 8 weeks, this was displayed when checking out on our website as well as on your order confirmation. Your delivery is scheduled between 31st March - 14th April - although we do anticipate this to be the early part of this timeframe. Of course if you no longer require your order or if the timeframe is too long for you please do get in touch with our customer service team on 01789 763 336 and we can of course cancel your pre-order and issue a full refund. Kind Regards The Keen Gardener Team

Posted 1 year ago

“Efficient and very reasonable priced”

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Posted 2 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews