Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The BBQ was delivered promptly by a helpful and friendly agent. However, the assembly process caused considerable and frustrating difficulties. Firstly, it was necessary to re-tap some nuts welded to the BBQ in order to fit the fixing bolts, and relocate some unmatching bolt holes. Secondly, it was impossible to connect a gas supply as the nut on the gas pipe supplied was a left hand thread and the connecter affixed to the BBQ was right hand. This situation was referred to the supplier whose representative advised us to remove the “left hand” nut and replace it with a hose clip over the thread. This fix was condemned as positively unsafe by a Gas Safe engineer. The matter was referred back to the supplier’s representative who insisted that the original fitment was correctly catered for after referring to a showroom model. We pointed out that this was impossible in respect of our BBQ at which point a spigot was supplied which corrected the situation. It transpired that the spigot was a part of the assembly but omitted from the original delivery (as was the gas regulator assembly). The result was a sturdy and attractive piece of kit coupled with unnecessary frustration and time wasting.”

Helpful Report

Posted 9 years ago

Dear Trevor, Thank you for your review and we are sorry for the difficulties encountered with your order. This is the first time we have heard about the issues with the bolts and fixings so if there are any replacement parts required please let us know and we will look into getting this resolved for you. With regard to the regulator we do sincereley apologise that the hose and regulator and the brass hose tail piece which were missing out of the box, this should have been included by the manufacturer and clearly wasn't. I would like to point out that I believe you have misunderstood our advice if the gas engineer is stating it is positively unsafe - we advised the hose to be placed over the brass hose tail and securely clipped with a jubilee clip which is a perfectly safe method of connecting the hose and regulator to the barbecue and is used for many barbecues that are sold in the UK all of which are CE approved and your gas engineer I am sure will be happy to confirm this. We are glad you have received your hose tail and the replacement regulator fits correctly and you are now happy with the end product and if you have any queries in the meantime please do not hesitate to get in touch. Kind Regards The Keen Gardener Team

Posted 9 years ago

“Some items were out of stock and then unavailable, others were said to be in stock and then were delayed delivery! About normal for shopping online. Prices were OK.”

Helpful Report

Posted 9 years ago

“We ordered this cover as it looked like an original with the word Hotspot written on the cover. However when it arrived there was no wording so presume it is a fake. It does fit ok but had I known that it wasn’t made for the Hotspot firepit I would have ordered it elsewhere cheaper.”

Helpful Report

Posted 9 years ago

Dear Barbara, This item is certainly not a fake as it was sent direct to you by the manufacturer of the Hotspot firepit and they only stock their own products and covers. If you are not happy with the item please let us know and we can of course arrange a return and issue a refund however please be assured that this is a genuine cover. Kind Regards The Keen Gardener Team

Posted 9 years ago

“First order wrong item. Second replacement broken. Disappointing my order couldn't be fulfilled. Communication however was good with Paul. Unfortunately I had to return in correct parcel myself at keengardener cost. Still have no item”

Helpful Report

Posted 10 years ago

“Good website, and a great product - unfortunately the delivery was poor as the driver refused to bring the bbq down the side of the house to the back garden as it was "too heavy" and instead left my wife, holding our 9month old son, to drag it down the drive herself. So be warned - heavy(ish) deliveries may well just be left on the pavement outside your property.”

Helpful Report

Posted 10 years ago

“Part of my order was delayed and I had to ring to find out when I was likely to receive it would have been nice if KG had rung me. The order finally arrived over 2 weeks from ordering bit disappointing as on the website it implied everything was in stock. Didn't get a refund on the postage either!”

Helpful Report

Posted 10 years ago

“I requested that the delivery was not to be delivered on the Monday as nobody would be able to take it in... and this is the response: "Make note that this delivery is not required before Wednesday 9th July 2014 Order: #069733 placed on 2014-07-03 17:54:23" It was delivered on the Monday when I had particularly asked ( in writing AND phone call ) NOT to come that day... but it still did! Machine overtake man and making a number of errors many trades are finding. Staff need to READ things before attending them. All other is very good I am sure. I will try this Co again in the future.”

Helpful Report

Posted 10 years ago

“The product is great and definnately cheaper that competition but I was disappointed with the delivery time and know it would have come sooner through a competitor.”

Helpful Report

Posted 10 years ago

“purchased rainwater kit for 6 ft greenhouse - the service was excellent but very disappointed there was no end stop which makes the whole thing rather useless”

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Posted 10 years ago

“as its yet to arrive how can we comment”

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Posted 10 years ago

“Items arrived and are just what i needed.”

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Posted 10 years ago

“The Jamie Oliver BBQ purchased came with a self regulator (intake snapped onto Calor Gas bottle). The regulator doesn't fit onto the bottle I have. (Large Patio Gas). Went to many shops and couldn't get another bottle so had to buy a new regulator. Hassle. Expensive. Annoying”

Helpful Report

Posted 10 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews