Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received one of my items which stated in the delivery note and I was not notified by email that both items had not been sent. It's past 20 days now and still no item and no emails or contact from company. One of the items I ordered I did receive and was what I wanted. I am still waiting for my other item and contact from the company.”

Helpful Report

Posted 7 years ago

We are very sorry to hear this, we are currently looking into the issue of your second item that was placed as a pre-order and despatched with an extended despatch time in 10 - 14 Working Days not yet arriving with you. This delay was communicated at the time of ordering. We will be contacting you directly with a full update.

Posted 7 years ago

“received call from depot to say item would be delivered next day and i would receive a call an hour before delivery. Call never happened so had to stay in doors all day. When turned up i had to help unload purchase which was damaged. I have since been told this is actually illegal. Overall not great experience”

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Posted 7 years ago

“I ordered an item 3 weeks ago and it still hasn't arrived. I won't be buying from Keengardener again. This request for a review has arrived before my garden shears.”

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Posted 7 years ago

“Nothing, just I do all I can to stop these STUPID requests for reviews when all I did was order something small. Not rocket science to get that right. It is pathetic marketing.”

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Posted 7 years ago

“Still not received goods”

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Posted 7 years ago

“Is this a joke I'm still waiting for it to come”

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Posted 7 years ago

“Very poor communication, unwilling to help. My order was canceled by Keen Gardener without notification.”

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Posted 7 years ago

“A total abdication of responsibility from this company, do not use this company if you want customer service!”

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Posted 7 years ago

Thank you for your review and order dating back to January however in the interests of openess we believe our customers who will be reading this review should see your reasoning behind your comment. You purchased a Bosch Aquatak 33-11 Pressure Washer from us, after a month you contacted us to advise that you had damaged a part of the unit by stretching the hose and pulling the unit over and you claimed the unit was not fit for purpose. We advised correctly that the warranty does not cover accidental damage on the unit and we would be unable to replace or repair and that spare parts are available to purchase. The CE approval and volume of these products sold without issue give a clear indication the product is fit for purpose. As this was not the response you wished for you proceeded to label us as "lying, lacking in inderstanding or stupid". We try to help all of our customers and will always process any genuine warranty claims for defective products but do not cover accidental damage, this is more a matter for your insurance company. Kind Regards The Keen Gardener Team

Posted 7 years ago

“Took 32 days to arrive. Poor service.”

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Posted 7 years ago

“how can I write a review when I haven't received my order.???”

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Posted 8 years ago

“I still haven't received them.”

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Posted 8 years ago

“Still not received order”

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Posted 8 years ago

“Delayed delivery with no communication, complained about it and had no reply, complained again, still no reply, gave up, item eventually delivered.”

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Posted 8 years ago

“Poor service. Item was not dispatched and left in warehouse for a week despite chasing. Cancelled and bought elsewhere cheaper.”

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Posted 8 years ago

“The linked I clicked on said 53cm, I got a 23cm.”

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Posted 8 years ago

“product very good but arrived in a box with absolutely no packing whatsoever very poor”

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Posted 8 years ago

“My lights didn't work”

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Posted 8 years ago

“Ordered and paid for a pair of boots online. Over a week later, they refund my money and say that they don't have them! Said they tried to contact me but they didn't. When I checked their site after this, the boots are still on their site and my size is shown as available. Poor and I won't be ordering or looking at their site again.”

Helpful Report

Posted 8 years ago

“Do not purchase goods from this company, pay a few pounds more and go elsewhere. I recently purchased a blagdon midi pond filter, the delivery was quick but on opening the box it was very badly damaged, they sent me a replacement which also was delivered quickly, but again on opening the box the metal mesh tray was twisted, and rather than to cause any more bother I am managing with my old one, Will not be ordering again from this company.”

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Posted 8 years ago

Hi Gilbert, I am really sorry to hear that you so unhappy with our service, this is a very strongly worded review for an issue we are first hearing about now and not not had any chance to get the matter resolved for you. We are of course happy to get resolved for you as before in a prompt fashion with minimal hassle to yourself, just call our customer service team when convenient and this will be arranged.

Posted 8 years ago

“Bolts too short and not a quality product”

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Posted 8 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews