Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.80

4.8 Rating 7,986 Reviews

97 %

of reviewers recommend Keengardener

4.8

Based on 7,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered quite a large BBQ for over £300. the order process was quite smooth and frictionless. The communication regarding the delivery date was also very good for what was quite a heavy package, requiring two men. The BBQ itself was sold as being a professional quality BBQ. This claim I later found out to be untrue!. The manufacturer stated that the bbq grills need to be heated to a certain temperature before first use to burn off the manufacturing residue. Doing this process caused the paint to peel off the outside of the BBQ. I reported this back to Keen Gardener who advised that this is my fault and I need to repaint the BBQ with heat-resistant paint. This is an unacceptable response and I requested a refund. I ended up raising a complaint through the payment provider and nearly a month later Keen Gardener is still dragging its feet about resolving the issue and issuing a refund. The customer service is not very customer orientated. As an online retailer, Keen Gardener will be aware that online orders are subjected to 14 day returns policy and that the retailer, not the manufacturer is responsible for warranty claims. Keen Gardener insists on referring me back to the manufacturer. All in all, i will never use this retailer again”

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Posted 2 years ago

“Quick, efficient service although the greenhouse is not as strong as I was expecting.”

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Posted 2 years ago

“Excellent item very happy”

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Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“accurate, fast delivery and fairly keen prices, would use again.”

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Posted 2 years ago

“I recently bought some garden furniture from Keengardener which was quite a bit cheaper than I could buy from anywhere else, From placing the order until receiving delivery was just under a week and everything ran like clockwork, so obviously I wouldn’t hesitate in buying from them again.”

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Posted 2 years ago

“Had been looking for a Kamado Joetisserie and found an excellent price with keen gardener. Online checkout was easy and delivery was quick and efficient.”

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Posted 2 years ago

“Only one word GREAT .”

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Posted 2 years ago

“Great service and great advice from the guys. Love smoking on my new bbq”

Keengardener 5 star review on 15th June 2022

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Posted 2 years ago

“I boight a plastic shed Palrama,horrendous product to assemble ,needs three not two if their is the slightest wind and i mean slightest, ibstruction circa 50 pages hideous and unclear ,conplained got the standard anawer they sell loads and no issues...never again , three stars as company seems ok but products they sell they need to check...”

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Posted 2 years ago

“They were great extremely efficient very competitive I would certainly put them as number one if I need something that they stocked thanks”

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Posted 2 years ago

“Goods were delivered as promised and in good condition by a very polite young delivery man. Would certainly recommend Keengardener on service and price.”

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Posted 2 years ago

“Ordered Campingaz BBQ, they offered the best price online, communication of delivery was good, arrived when stated. No problems. Recommend Keen gardener.”

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Posted 2 years ago

“There was a nice selection of garden furniture sets to choose from and the prices were reasonable. Delivery only took a few days and came on time with the delivery slot”

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Posted 2 years ago

“quick delivery bench easy to put up good quolaty”

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Posted 2 years ago

“fast delivery will use again 5 star company”

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Posted 2 years ago

“Very happy with the purchase of my sun loungers. Order and delivery were done very promptly.”

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Posted 2 years ago

“Quick delivery, quality item. Very pleased.”

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Posted 2 years ago

“This was the first time I had dealt with Keengardener and I was very impressed, it was easy to make an order on there website and delivery was very quick, I shall be happy to deal with Keengardener again.”

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Posted 2 years ago

“Item not suitable but full refund given.A*****”

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Posted 2 years ago

Keengardener is rated 4.8 based on 7,986 reviews