Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Item Before Xmas and Never Arrived - Refund Received via Paypal”

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Posted 2 years ago

“I e mailed staff explaining the item I purchased had a dent, I got no reply from customer services.”

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Posted 2 years ago

We are very sorry to hear the item has been received damaged, please could you kindly forward your email to info@keengardener.co.uk so our customer service team can look into this and get the issue resolved. On checking we have not received any emails from you which is why you would not have received a response. Please be aware upon us receiving an email you should receive an automatic reply assigning your enquiry a ticket number.

Posted 2 years ago

“I didnt receive the item as advised so it only arrived on 23 Dec which is pretty close to Christmas. It wasnt what I expected and disappointed not to receive it sooner. I made a complaint about it and only got a cursory response saying it was delivered 23 Dec - which I already knew!! It was ordered on 11 Dec and there was no indication it would take until 23 Dec to arrive”

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Posted 2 years ago

“The shoe is useless for me. The size is correct but the entry is far too small to get on my feet. Straight to the charity shop, unused.”

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Posted 2 years ago

“For some reasons all my orchids and my whole lawn is covered by disgusting white/greenish mold.. like terribly moody I mean not even sure what to do with that now..”

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Posted 2 years ago

“Used Evri couriers. 1 attempt to deliver, unable to get them to deliver, goods went back, re-dispatched eventually by which time the birthday the goods intended for was passed by over a week. Not good at all”

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Posted 2 years ago

“Bought two pairs of warm-lined garden clogs, size 5 for my wife and size 11 for me. Hers were fine but mine, although marked as 11 on the sole, were a good two sizes too small and would not go on my feet at all. Not in any way acceptable. Will go elsewhere in future.”

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Posted 2 years ago

“It's not Keengardener that is receiving 1 star but their useless delivery company!! They sent out the delivery driver with the incorrect address!! Surely that is 'The' most important piece of information required for successful delivery? The brilliant driver tried his best to find the incorrect address and when he reached my phone he had to go on to the next delivery so I raced down the road to meet him and took the very large parcel from him. Somebody needs to take responsibility!”

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Posted 2 years ago

“Poor service, 4 weeks later I am still without a complete product. Keen gardener or the manufacturer are not taking any responsibility.”

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Posted 2 years ago

“Poor product did not fit together well and came damaged not recommended to buy”

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Posted 2 years ago

“Ordered quite a large BBQ for over £300. the order process was quite smooth and frictionless. The communication regarding the delivery date was also very good for what was quite a heavy package, requiring two men. The BBQ itself was sold as being a professional quality BBQ. This claim I later found out to be untrue!. The manufacturer stated that the bbq grills need to be heated to a certain temperature before first use to burn off the manufacturing residue. Doing this process caused the paint to peel off the outside of the BBQ. I reported this back to Keen Gardener who advised that this is my fault and I need to repaint the BBQ with heat-resistant paint. This is an unacceptable response and I requested a refund. I ended up raising a complaint through the payment provider and nearly a month later Keen Gardener is still dragging its feet about resolving the issue and issuing a refund. The customer service is not very customer orientated. As an online retailer, Keen Gardener will be aware that online orders are subjected to 14 day returns policy and that the retailer, not the manufacturer is responsible for warranty claims. Keen Gardener insists on referring me back to the manufacturer. All in all, i will never use this retailer again”

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Posted 2 years ago

“The shed is absolutely awful. The instructions are terrible and the quality of the construction beggars belief. It says it takes half a day to build but it took us over 10 hours! It has had to be manipulated to fit together and did not come with all of the necessary bits. I cannot believe it cost £750. Definitely will not be revisiy this site again.”

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Posted 2 years ago

“Not even received my delivery, so not sure why I have received this email!!”

Keen Gardener 1 star review on 30th May 2022

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Posted 2 years ago

The item is showing as delivered Wed 11th May Delivered at 13:32. We have added the proof of delivery image to the review. If you have any issues please do get in touch with our customer service team on 01789 763 336 so we can look into this further for you.

Posted 2 years ago

“Although I purchased the same item some months ago successfully, my recent repurchase has been a disaster! Your first attempt resulted in the goods being returned to you as ‘undeliverable’ - you only informed me of this when I contacted you asking where my goods were! Your second attempt over a week ago has also not been received - no communication from you and you still have my money!! Simply awful.”

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Posted 2 years ago

“The item has arrived damaged and is in the process of being returned. Fault may lie with the package handling company but has not been helped by the lack of packing/securing materials within the box.”

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Posted 2 years ago

“Easy to deal with good response speedy service”

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Posted 2 years ago

“Ordered a £500 Campingaz bbq, lovely bbq but cooking grill was out of shape Passed from pillar to post! Contacted KEENGARDENER numerous times!! This is now 5 weeks into a complaint & still no answer…very poor indeed Please Avoid if you valve customer service”

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Posted 2 years ago

“Missing half my order”

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Posted 2 years ago

“Still never received my item been waiting weeks”

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Posted 2 years ago

“Keengardener were great, Courier not so, product flimsy rubbish, not happy.”

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Posted 3 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews