Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts missing Had to chase refund”

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Posted 4 years ago

We are very sorry the item arrived with missing parts. We can confirm we have processed your full refund today upon receiving your call following this up, the reason for the delay in processing this was that our returns team we were unable to identify who the returned item had come from as the returns number we provided you with was not included in the parcel, neither was any information which would help us identify who the return was from. Your refund will show on your account in 1 - 2 working days and if we can be of any further assistance please do get in touch.

Posted 4 years ago

“Didnt refund all my money even though I returned something immediately”

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Posted 4 years ago

“I haven’t started using it yet couldn’t find any one to erect it for me cause of the lockdown”

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Posted 4 years ago

“Have not received it yet so not sure what you want me to review”

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Posted 4 years ago

“Sorry, can't write a review. I am having to wait two months to receive the item I have ordered and paid for (£399!). 10-12 week delivery was in the small print.... not good. The item had better be exceptional when it finally arrives....”

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Posted 4 years ago

“Rubbish external clock, two new batteries in two days, keeps stopping. Will be returned.”

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Posted 5 years ago

“Order received scratched due to lack of packing around the individual items. 1 item was due to be delivered seperately within 5 working days it is now 15 days later and having spoken to customer service who assured me delivery would be this week, we are still waiting with no correspondence from Keengardener to say otherwise.”

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Posted 5 years ago

“I’m being asked to a review an item I ordered three weeks ago and still haven’t received. Pretty diabolical I’d say. I emailed to ask the whereabouts last week and was told it hadn’t came in yet, and I could have a refund if I wished.”

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Posted 5 years ago

“Strongly recommend not to buy. I completely upset”

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Posted 6 years ago

“really disappointed with this product. Instructions poor, and not enough curtain hooks so rain comes down between roof and down inside of curtains. Also, have had to secure curtains with more ties to corner poles as wind going to rip the flimsy material. Would definitely not recommend this product.”

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Posted 6 years ago

“Not delivered twice ? Not sure what has happened but no follow up when the initial product was not delivered. Second attempt has gone missing ?”

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Posted 6 years ago

We are sorry to hear about the issues with your delivery, the item ordered is sent to you direct from one of our suppliers and they have confirmed the first delivery did get lost so please accept our apologies. The replacement that was arranged by our suppliers and communicated to you was going to be delivered yesterday is showing as delivered at 18:11 yesterday and that the courier has followed the delivery instructions provided to us by you on your order. If you have any further queries or if you would like us to look into this any further then please do not hesitate to get in touch with our customer service team on 01789 763 336. Kind Regards The Keen Gardener Team

Posted 6 years ago

“It's quite difficult to review an item that has not yet been delivered.”

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Posted 6 years ago

“Absolutely delighted with the Bosch ASB Cordless Shrub Shears. Great price. Excellent tracking details & fast delivery.”

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Posted 6 years ago

“The company are very keen for me to write a review but I have not received the ordered products yet and have not been informed if it has been dispatched or out for delivery...All very disappointing! The two items were ordered on 21/06/2018 . I am waiting and hoping to hear that the order is on the way.”

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Posted 6 years ago

“Claimed to have despatched the goods twice, but nothing ever arrived! They were quick to credit a refund which was something I suppose.”

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Posted 6 years ago

“Despite explicit delivery instructions, about 100kgs of bbq equipment I’d ordered was dumped in a neighbour’s driveway, blocking their garage. When I told you this had happened you did nothing. In the end I had to go and get it all myself, which was a huge effort.”

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Posted 6 years ago

“nothing but delivery has been put back to May sometime so stop asking silly questions”

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Posted 6 years ago

“The power washer which I ordered arrived and following 5 minutes of use it broke. I contacted Keengardener through their recommended site and 7 days later I am still awaiting a response.”

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Posted 6 years ago

“Took ages to get it and wrong part supplied.Have given up!!😠”

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Posted 7 years ago

“I would like to write a glowing review but unfortunately I have yet to receive the product ordered, having ordered three weeks ago.”

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Posted 7 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews