Keen Gardener Reviews

Name: Keen Gardener
Address: Langley Barn, 390 Birmingham Road, Stratford upon avon, Warwickshire
Rating: 4.80

4.8 Rating 7,987 Reviews

97 %

of reviewers recommend Keen Gardener

4.8

Based on 7,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

345 0346 570

Email:

will@sixty.co.uk

Location:

Langley Barn,
390 Birmingham Road,
Stratford upon avon
Warwickshire
CV37 0RE

Keen Gardener 5 star review on 16th August 2024

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a terrible shed. Total rubbish. Not at all what i expected, poor quality. Just hope it does not fall down if windy and weather gets bad. Will never recommend this shed to any one, not even my worst enermy. Sorry buts that the truth.”

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Posted 3 years ago

“I ordered a new hose for my Bosch Aquatak 100 plus power washer which the website advertised. What was sent was an AQT hose - the hose doesn't fit as the connectors are completely different. I have not yet had time to send it back”

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Posted 3 years ago

“the product was what i wanted.. but on the page where i paid , it asked any instructions about delivery.. so i asked it to be put in the barn in the wooden trolley , not outside the front of there house.. as the poole that live there couldn't lift heavy stuff and i only work there 1 day a week.. when DPD they put it infant of the front gate , so the lady that lives there couldn't even get out of her property, she asked DPD to move it they refused, they said no .. i messaged the keengarder but still haven't heard from them to this date , disgusted i am”

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Posted 3 years ago

We are sorry to hear you have experienced an issue with your DPD delivery. Please could you forward the email that you have sent to the following email address info@keengardener.co.uk so we can look into this for you, we have checked and we have not received an email in relation to this so our concern is that it has been sent to DPD rather than ourselves from the delivery notification email they send. We are happy to assist with raising a complaint with DPD regarding the matter and once again apolgoise for the issues with the courier.

Posted 3 years ago

“Paid extra postage to make sure present arrived before Christmas, it still hasn't arrived. If I could give 0 stars I would”

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Posted 3 years ago

Hi Susan, We can see your order was placed on the 7th December and delivered on the 8th December at 17:50, we have forwarded the proof of delivery details from DPD with the image taken by the driver to your email. If you require any further information or the matter requires looking into further please do let us know and get in touch with our customer service team on 01789 763 336 or by email using info@keengardener.co.uk.

Posted 3 years ago

“Still waiting for my rotisserie, after 2 weeks!”

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Posted 3 years ago

“Ordered a garden furniture set got told it was being delivered then the delivery company said it wouldn’t fit on a lorry so couldn’t deliver it and got told we was to collect it after paying £1500!! 😂 Nicky in management told my husband it would definitely be delivered after we had to keep ringing to chase it! And guess what it never arrived after booking the day off work and we are still waiting for a refund so we are out of pocket as I’ve ordered from elsewhere. Very poor customer service we had to call every time Thursday to sort it out. I get that it doesn’t always go to plan with the delivery company but at least keep your customers in the loop about what’s happening and try and rectify it.”

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Posted 3 years ago

“Hi, I order one item from you on 26-5-2021 and you send me a massage tell you can not send it to me.. since that time you did not send my mony.. I already made complen..by my bank and they will contact you ASAP. Keengardener Ltd: New Order # 1300670113”

Keen Gardener 1 star review on 16th June 2021

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Posted 3 years ago

We were unable to fulfil your order as you entered an address in Saudi Arabia for delivery and you entered your delivery country as the United Kingdom. We sadly do not ship to Saudi Arabia. Your refund was processed the day after your order was placed on the 27th May as communicated to you. We will add an image showing your refund.

Posted 3 years ago

“Bought bbq as in stock online then rang following day to find out when to expect delivery only to be told its out of stock and not due for over a month”

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Posted 3 years ago

“Solar panel is not big enough to drive the pump on this lovely little water feature,not even on a bright sunny dayl”

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Posted 3 years ago

“we purchased raised bed was wonderfull we treated it before assembling . so dissappointed went out this morning and wood as bevelled and my husband who is 82 is now trying to strenthen it. so angry. Heather Price”

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Posted 3 years ago

“Not as strong as I thought it would be in fact it's very flimsy”

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Posted 3 years ago

“You've asked me to write a review but I haven't received the product yet.”

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Posted 3 years ago

“Was asked to review but have not received product yet”

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Posted 3 years ago

“I didn't make a purchase because everytime I tried to check out your website kept going back to the last page, very frustrating so I went else where hence 1 star”

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Posted 3 years ago

“We placed an order for an awning and was told 7-10 working days delivery, that's fine. Placed the order late on 14th March, so was expecting it by 26th March. Called on the Thursday 25th to ask where it was as had received nothing to say a delivery date, was told to call back after the 26th if we hadn't received it. Had noticed on the website they stated that they were busy and to allow an extra 1-2 days so called back after a couple more days on the 30th (12 working days in total) to be told they hadn't even dispatched the order yet and would be dispatched on 6th of April, not sure why I wasn't told this on the first call when I asked where it was as this will be 15 working days just for dispatching. So as I received an email asking for a review of the service here it is. Let's hope it turns up this week. Not sure I will be using this company again.”

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Posted 3 years ago

“I ordered a wheelbarrow on 4th March, the money was debited from my account the same day. Now 26th March, I still haven’t received it. Companies should not be allowed to take your money until they have sent the goods.”

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Posted 3 years ago

“By the time we threaded the lights through the trellis six of the flowers broke off. Very flimsy, would not last very long. Returned for refund.”

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Posted 3 years ago

“Awful delivery service. My shed was thrown on my front garden. I explained my wife was pregnant and if they could knock the door she would tell them where to put it, but nothing at all the open the lorry an threw it on the front lawn. Not happy at all poor service”

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Posted 3 years ago

“Very disappointed as lights lasted 2 days. Replaced batteries and went off not to come back on.”

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Posted 4 years ago

“No idea at all I’m sad to say. Items have not been delivered yet although ordered before Christmas and payment taken by yourselves. Any idea when you will be delivering please ?”

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Posted 4 years ago

Thank you for your order and feedback regarding your order placed on the 24th December. The item ordered is shipped direct from our suppliers and has an advertised delivery time of 6 - 8 weeks; we are little over 3 weeks since your order was placed and delivery is on track and currently scheduled within 3 - 5 weeks. You will receive a notification from our suppliers carriers when your order is ready to be delivered. If you need to speak with us regarding your order please call us on 01789 763 336 and we will be happy to assist.

Posted 4 years ago

Keen Gardener is rated 4.8 based on 7,987 reviews