Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.81

4.8 Rating 540 Reviews

95 %

of reviewers recommend Kathryns

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

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“Great service very happy with purchase”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent customer service from Simon. An item I ordered online was actually out of stock, rather than just cancelling my order, Simon got in touch and went back and forward with me to find a suitable replacement. Super quick delivery too.”

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Posted 1 year ago

“Great service as always and beautiful childrenswear !”

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Posted 1 year ago

“Great as usual ❤️ lovely quality items”

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Posted 1 year ago

“Yes I was very happy with my order so thank you”

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Posted 1 year ago

“I ordered a coat for my granddaughter for school,Kathryn’s was the cheapest and with a 10 percent discount the price was good.Simon was very helpful about my order and even said he would post it out ,I chose to pick it up and I can’t recommend them sooooo much,for all the help the gave me.”

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Posted 1 year ago

Thanks for the lovely review John we will pass this onto the team

Posted 1 year ago

“Great quality gods, great customer service”

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Posted 1 year ago

“Unfortunately my item has not yet arrived.”

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Posted 1 year ago

Hi Elizabeth Your order was placed just over a week ago to be shipped to Canada The parcel left the day you ordered and is in transit however we do say to allow 14 days for delivery, allowing time for it to clear customs. I have also sent you a message with the tracking

Posted 1 year ago

“Ordered two pairs of shoes for click and collect, they were ready for collection very quick. Lovely shop and service x”

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Posted 1 year ago

“Amazing service, I made a mistake on my order and it was corrected and fixed as soon as I let the store know.”

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Posted 1 year ago

“Great clothes and always great service from them.”

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Posted 1 year ago

“Highly recommended. Easy to order received quickly.”

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Posted 1 year ago

“Brilliant service, couldn't ask for any better and every item comes as promised much appreciated 👍”

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Posted 1 year ago

“Love them”

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Posted 1 year ago

“Bought Guess Jumper was BEST price from ALL the websites that sold it. Very pleased.”

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Posted 1 year ago

“I ordered kenzo tshirt with the girrafe i got another tshirt the one with the tiger and i didnt want this tshirt i wanted the other one and unfortunately i had a flight the next day so i didnt have time for returns And i sent an email and nobody got back to me Plus i paid for next day delivery before 1 pm and i got the order after a few days and thats not the first time the orders take too much time to arrive”

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Posted 1 year ago

farah We are sorry about the issue with this order Your order was placed on the 21st and dispatched the same day, I am unsure why Royal Mail did not delivery the following day and this is something we have raised query with and your postage will be refunded. We did receive your email and am so sorry about the wrong item being shipped, we responded to you the same day with a few options to exchange the top however we did not hear back. Can you contact our ecommerce manager simon@kathrynsonline.co.uk so we can get this resolved please

Posted 1 year ago

“Quick, reliable and Excellent service would definitely be using this again.”

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Posted 1 year ago

“Great service delivered very quickly and I was delighted with the shoes”

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Posted 1 year ago

“I have to say it is brilliant customer service and I’d like to thank the lady who suggested me to try bigger size or giving me options of different brand. The baby jacket ( bigger size ) is perfect not need refund, definitely I’ll buy again and highly recommend it”

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Posted 1 year ago

Kathryns is rated 4.8 based on 540 reviews