Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.81

4.8 Rating 540 Reviews

95 %

of reviewers recommend Kathryns

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, customer service advisor so nice, beautiful clothes at a great price 😁”

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Posted 1 year ago

“Ordered a pair a sunglasses I had lost that Mum had given me. Happy to have found a replacement pair. Fast shipping, arrived I good shape. Thank you much!”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Excellent service - thanks 🙏 Beautiful clothes too and the presentation was stunning and thoughtful.”

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Posted 1 year ago

“I have bought from Kathryn’s before, super efficient and speedy delivery with an amazing range”

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Posted 1 year ago

“Always the best service x”

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Posted 1 year ago

“Excellent Service, Really went out their way to help me get the right product at the right price when a code didn't work. Quality item and speedy delivery. Will deffinately shop with Kathryns again. Thankyou!”

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Posted 1 year ago

“brought a beautiful dress for my granddaughter, so very pleased, absolutely love it,so pretty and great quality, and prompt delivery x”

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Posted 1 year ago

“Quick return. A good service”

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Posted 1 year ago

“First of all after paying and completing my order what i ordered is all not available and i am requested to change to other items that is similar. To what i want , And after accepting that Mu order took one month and i really don't know where its exactly contacting the store they replied that no reply from royal mail !!!! And royal mail has no update And i asked Emirates post they said its not received to the country And its been more than one month !!!!!”

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Posted 1 year ago

I am sorry to hear you had not received this parcel. Royal Mail received the item from us over a month ago and it should have been delivered by now As the time has passed, they have opened up an investigation between them and Emirates post to find out where the parcel is, as I advised on email, as soon as we get a response from the investigating team I will get back to you.

Posted 1 year ago

“Happy with my order”

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Posted 1 year ago

“I ordered a dress online when arrived it was too. Small. I returned it to their shop in which I had no problem at all exchanging it for another Dress. The staff were very helpful nothing a trouble. Would definitely recommend this shop . Thank you for all your help it was very much appreciated.”

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Posted 1 year ago

“Shopped here for my daughter and now shopping for her daughters. Clothes are always high end, customer service is second to none. These people have experience and it shows. Always a first go to for any occasion.”

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Posted 1 year ago

“Very beautiful clothes! Fast delivery”

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Posted 1 year ago

“Very good communication. Swimsuit is adorable. Will definitely shop here again.”

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Posted 1 year ago

“First purchase from here, delivered very fast and all items sent. Good online shop IMO”

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Posted 1 year ago

“Clothes was fab so happy with them thank you”

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Posted 1 year ago

“I still not received my order no 10 days i was expecting my item for eid please change your sending methods company”

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Posted 1 year ago

Hi Basma As per tel call, all our international delivery's have a time frame of up to 14 days for delivery and unfortunately this order was only placed a week ago using our standard delivery service. We do offer DHL express which is a extra cost but generally gets packages around the world within a few days We have done all we can to chase this parcel but as its still in transit we have to wait for your customs office to process the parcel so it can be delivered to you.

Posted 1 year ago

“I received one of the pieces in a different size than what I ordered.”

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Posted 1 year ago

Hi We are sorry to hear this, we wanted to reach out to you to get this resolved but you have not left any details, if you can email us please team@kathrynsonline.co.uk and we will get this resolved asap

Posted 1 year ago

“Simon and the Kathryn’s team have always gone out of their way to deliver great customer service.”

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Posted 1 year ago

Kathryns is rated 4.8 based on 540 reviews