Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.81

4.8 Rating 544 Reviews

95 %

of reviewers recommend Kathryns

4.8

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Bought Guess Jumper was BEST price from ALL the websites that sold it. Very pleased.”

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Posted 1 year ago

“I ordered kenzo tshirt with the girrafe i got another tshirt the one with the tiger and i didnt want this tshirt i wanted the other one and unfortunately i had a flight the next day so i didnt have time for returns And i sent an email and nobody got back to me Plus i paid for next day delivery before 1 pm and i got the order after a few days and thats not the first time the orders take too much time to arrive”

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Posted 1 year ago

farah We are sorry about the issue with this order Your order was placed on the 21st and dispatched the same day, I am unsure why Royal Mail did not delivery the following day and this is something we have raised query with and your postage will be refunded. We did receive your email and am so sorry about the wrong item being shipped, we responded to you the same day with a few options to exchange the top however we did not hear back. Can you contact our ecommerce manager simon@kathrynsonline.co.uk so we can get this resolved please

Posted 1 year ago

“Quick, reliable and Excellent service would definitely be using this again.”

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Posted 1 year ago

“Great service delivered very quickly and I was delighted with the shoes”

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Posted 1 year ago

“I have to say it is brilliant customer service and I’d like to thank the lady who suggested me to try bigger size or giving me options of different brand. The baby jacket ( bigger size ) is perfect not need refund, definitely I’ll buy again and highly recommend it”

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Posted 1 year ago

“Brilliant service, customer service advisor so nice, beautiful clothes at a great price 😁”

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Posted 1 year ago

“Ordered a pair a sunglasses I had lost that Mum had given me. Happy to have found a replacement pair. Fast shipping, arrived I good shape. Thank you much!”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Excellent service - thanks 🙏 Beautiful clothes too and the presentation was stunning and thoughtful.”

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Posted 1 year ago

“I have bought from Kathryn’s before, super efficient and speedy delivery with an amazing range”

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Posted 1 year ago

“Always the best service x”

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Posted 1 year ago

“Excellent Service, Really went out their way to help me get the right product at the right price when a code didn't work. Quality item and speedy delivery. Will deffinately shop with Kathryns again. Thankyou!”

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Posted 1 year ago

“brought a beautiful dress for my granddaughter, so very pleased, absolutely love it,so pretty and great quality, and prompt delivery x”

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Posted 1 year ago

“Quick return. A good service”

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Posted 1 year ago

“First of all after paying and completing my order what i ordered is all not available and i am requested to change to other items that is similar. To what i want , And after accepting that Mu order took one month and i really don't know where its exactly contacting the store they replied that no reply from royal mail !!!! And royal mail has no update And i asked Emirates post they said its not received to the country And its been more than one month !!!!!”

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Posted 1 year ago

I am sorry to hear you had not received this parcel. Royal Mail received the item from us over a month ago and it should have been delivered by now As the time has passed, they have opened up an investigation between them and Emirates post to find out where the parcel is, as I advised on email, as soon as we get a response from the investigating team I will get back to you.

Posted 1 year ago

“Happy with my order”

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Posted 1 year ago

“I ordered a dress online when arrived it was too. Small. I returned it to their shop in which I had no problem at all exchanging it for another Dress. The staff were very helpful nothing a trouble. Would definitely recommend this shop . Thank you for all your help it was very much appreciated.”

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Posted 1 year ago

“Shopped here for my daughter and now shopping for her daughters. Clothes are always high end, customer service is second to none. These people have experience and it shows. Always a first go to for any occasion.”

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Posted 1 year ago

“Very beautiful clothes! Fast delivery”

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Posted 1 year ago

“Very good communication. Swimsuit is adorable. Will definitely shop here again.”

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Posted 1 year ago

Kathryns is rated 4.8 based on 544 reviews