Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.81

4.8 Rating 540 Reviews

95 %

of reviewers recommend Kathryns

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting one item even though delivery date has passed. Product that arrived was very small. Size Gide said 2/3 years,when arrived it was only 2 years and extremely small even for a two year old.”

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Posted 8 months ago

Hi Paula Thanks for leaving a review, I am sorry we only got 1 star from you In answer to your querys, Your order was placed late on Thursday night so it was shipped Friday and delivered on the Tuesday which is within our delivery time scales. The shorts you ordered are a 2Y as you ordered, we understand sometimes designer goods can come up big or small and therefore offer our customers a 14 days return period, so if you wish to return them for a refund you are more than welcome.

Posted 8 months ago

“Amazing customer service, highly recommend five star 🌟 they have the most amazing stock too wouldn’t go anywhere else for my designer clothes”

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Posted 9 months ago

Thanks for leaving lovely feedback, we hope to see you soon

Posted 8 months ago

“I’ve shopped with you before and the service has been very good, but I ordered two items for my friends fourth birthday, ordered them in advance and for some reason they arrived three weeks after his birthday, so I was disappointed but embarrassed in front of everyone else handing out their presents.”

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Posted 9 months ago

Hi Gary Unfortunately the item you ordered was a preorder item which means it gets dispatched as soon as it arrives from the supplier. Any items marked on the site as preorder means there no in yet but you can pre order your sizes ike alot of our customers do. I am sorry for any misunderstanding

Posted 9 months ago

“Gorgeous clothes fast efficient service.”

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Posted 9 months ago

Thanks for the lovely review, we look forwards to seeing you soon

Posted 9 months ago

“Been shopping at Kathryn's for more than 30 years. Quality products, quality service. Will always be my go to for my grandkids clothes as it was for my daughter..”

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Posted 9 months ago

Thanks for the lovely review, we look forwards to seeing you soon

Posted 9 months ago

“👍👍👍👍👍👍👍👍👍👍👍👍👍”

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Posted 9 months ago

Thanks for the lovely review, we look forwards to seeing you soon

Posted 9 months ago

“Bought the most beautiful dress for my niece. Unfortunately when it arrived it was slightly too tight across the chest. I returned same and the day they received it they issued a refund. I will definitely purchase from them again.”

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Posted 9 months ago

Thanks for the lovely review, we look forwards to seeing you soon

Posted 9 months ago

“Very speedy delivery and always seem to have almost sizes I was looking for at good prices I would definitely recommend and will be ordering again soon”

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Posted 10 months ago

“Had quite a few bits from Kathryn’s now and all online,have to say from ordering to delivered is really fast.Always lovely packed and answer any questions promptly.Love it and would highly recommend x”

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Posted 10 months ago

Thank you for your lovely feedback we hope to see you soon x

Posted 10 months ago

“Very satisfied with my order. Affordable and fast delivery. Will be back again and again.”

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Posted 10 months ago

Thank you for your lovely feedback we hope to see you soon x

Posted 10 months ago

“Thank you. Received a bag very promptly☺️”

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Posted 10 months ago

Thank you for your lovely feedback we hope to see you soon x

Posted 10 months ago

“Been going in Kathryn’s many years gorgeous clothes an fab staff always very helpful xx”

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Posted 11 months ago

Thank you for your lovely feedback we hope to see you soon x

Posted 10 months ago

“All good online as well as in the store!”

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Posted 11 months ago

Thanks for your kind words we really appreciate

Posted 11 months ago

Thank you for your lovely feedback we hope to see you soon x

Posted 10 months ago

“This is the first time I ordered I received the order in very bad situation because they didn’t but it in cartoon box like other auxiliary website.I am very disappointed.”

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Posted 11 months ago

Hi Nuha As discussed on email we are sorry the box was damaged, this has been caused whilst it was in transit with our courier. We have already reached out as we would like to make a claim for this damage and also compensate you a little due to the issue

Posted 11 months ago

“Excellent service lovely staff 🫶”

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Posted 11 months ago

Thanks for your lovely review we really do appreciate it

Posted 11 months ago

“Good online shop with good prices and quick delivery”

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Posted 11 months ago

Thanks for your lovely review we really do appreciate it

Posted 11 months ago

Thanks for your lovely review we really do appreciate it

Posted 11 months ago

“Excellent service quality products and friendly staff couldn’t ask for more”

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Posted 11 months ago

“Very happy with my order. Very quick and efficient.”

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Posted 11 months ago

“Ordered outfit for my child’s Christmas Day clothes online. Turns out they never had the outfit I ordered, however, I had already paid by card. Didn’t receive the money back until after Christmas.”

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Posted 11 months ago

Hi I am sorry the money never arrived till after xmas, our banking partners advise payments can take from 2-5 days to go back to a customers account depending on the banks they use. As you have not left any details, feel free to email me if you want to discuss this further simon@kathrynsonline.co.uk

Posted 11 months ago

“I cannot thank you enough for getting everything to me on time for Christmas. The most empathetic customer service and helpful staff ever.”

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Posted 11 months ago

Kathryns is rated 4.8 based on 540 reviews