kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

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Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“Lovely house and pool, uncomfortable slippery sofa and not enough comfy chairs in sitting room!”

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Posted 8 years ago

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Hi Jenny, I am pleased to hear that you and your party enjoyed the house and pool! Regarding the seating arrangements I shall be sure to pass on your feedback to the house manager. Jessica, Head of Client Services

Posted 8 years ago

“Good communication. Great accommodation”

kate & tom's 5 star review on 6th December 2016

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Posted 8 years ago

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Hi John, Thrilled to hear that you and your party enjoyed your stay at Pedington Manor. We're all very fond of that house! Jessica, Head of Client Services

Posted 8 years ago

“Nice house, well decorated and comfy. Nice to see all the Christmas decorations”

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Posted 8 years ago

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Good Afternoon, I am thrilled to hear you enjoyed your stay at Derwent Manor, i'll be sure to pass your comments regarding the Christmas decorations back to the owner. Jessica, Head of Client Services

Posted 8 years ago

“The property was in a good location however it didn't meet up to the standard of other properties we have stayed in with your company.”

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Posted 8 years ago

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Hello Susan, Thank you for your feedback. Lambourn House is certainly better used as a party venue and would not be considered as luxury as some of our other houses. I do hope that you were still able to enjoy your stay. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Just like to thank the staff at Kate and toms we had a fantastic stay at moors lodge, it was an amazing experience that we all enjoyed so much so we are planning another trip next year, once again thanks for a great service. Regards Paul”

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Posted 8 years ago

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Hi Paul, Thank you ever so much for taking the time to leave such a wonderful review. I really am so pleased to hear that you had such an enjoyable time at Moors Lodge. I'll pass your feedback on to the wider team and we look forward to helping you plan your next stay. Jessica, Head of Client Services

Posted 8 years ago

“Professional from start to finish - attention to detail on all fronts. The property was perfect.”

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Posted 8 years ago

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Hi Joanne, So pleased to hear you had such a good stay at The Lindens, we're all very fond of that house! I'll be sure to make sure your feedback is passed on to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“A lovely house to celebrate a special birthday with the whole family present. I don't feel, however, that your photos do it full justice.”

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Posted 8 years ago

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Hello Richard, I am so pleased to hear that you had a great time! Thank you for your feedback on the photos, this is definitely something that we will review! Best wishes, Jessica Head of Client Services

Posted 8 years ago

“This was the best holiday house i've ever stayed at. Everything was stunning. The whole process was smooth. The owner who dealt with us was a joy. Absolutely loved it. I'm finding excuses to go back.”

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Posted 8 years ago

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Hi James, So pleased to hear just how much you loved your stay at The Hollies and i'm sure the owner will too! I'll make sure your praise is passed on to the wider team and we look forward to helping you plan your next stay! Jessica, Head of Client Services

Posted 8 years ago

“I dont think that it was particularly Kate and Tom's that made us happy. It was The Moult that made us happy! A fantastic property for a large family and friends gathering to celebrate a milstone birthday.”

kate & tom's 4 star review on 29th November 2016

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Posted 8 years ago

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Hello Sheila, I am very pleased to hear that you had a lovely stay at The Moult, it is a great property. I am however sorry to hear that we at kate & tom's were unsatisfactory, we are always looking to improve - I will follow up with a phone call today to see what went wrong. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Good choice of cottages available and locations.”

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Posted 8 years ago

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Good Afternoon, Thrilled to hear you say lovely things about kate & tom's. I hope you had a lovely stay at Swallow Barn and Cottages. Jessica, Head of Client Services

Posted 8 years ago

“Everyone very friendly, however, I had to chase everything! Rarely called back when I emailed or phoned with a question. I always had to follow it up. Once I started speaking to Charlotte things improved.”

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Posted 8 years ago

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Hello Janine, Thank you for this feedback, I am truly sorry that this was your experience. We will be sure to take this on board and make improvements. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Very good service from beginning to end, and a fabulous property!”

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Posted 8 years ago

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Hi Claire, Over the moon to hear you enjoyed your stay at Lamper Head so much! We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“The house was perfect for our needs. The games room being well used (hardly saw the kids during the daytime) and there were no complaints about not being able to sleep, so the beds must have been comfortable. It was a cold weekend and we had to ask for some adjustments to the daytime heating, This seemed to be the only gripe. This was our first venture in getting all the family together in this fashion and it appeared from the feedback we would all like to do it again. the beach and walks were very popular.”

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Posted 8 years ago

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Hi Donald, We really are so pleased to hear that you and your party enjoyed your stay at Middle Chine Manor. I will make sure that all those involved hear your lovely feedback. Jessica, Head of Client Services

Posted 8 years ago

“From start to finish the experience was excellent. We had a fantastic stay; the house was amazing and we all felt at home from day one. The kitchen was well stocked so we had all the supplies we needed, and the welcome hamper was a lovely touch. Nothing was too much trouble; we were a large group of 16 (inc. 6 kids), and asked if we could bring an additional two dogs; this was no problem. A fantastic property, and wonderful company to rent through; we have recommended to lots of friends and will use again. Fantastic!”

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Posted 8 years ago

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Hi Kathryn, Thank you ever so much for taking the time to leave such a wonderful review. We are thrilled to hear that you and your party (including the dogs) had such a lovely stay at Churchill Wood, we really love that house too! I'll make sure your praise is passed on to the relevant parties and we look forward to helping you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Awful house and awful owners. I have submitted formal complaint via Tilly. I will be following this up. I have attached a few photos to this to explain- more to come in email.”

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Posted 8 years ago

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Hello Kathryn, Thank you for your email, I am so sorry to hear what a terrible experience you have had. Both Tilly and I will follow up with you today. Best wishes, Jessica, Head of Client Services

Posted 8 years ago

“A glorious house. Lovely people when you call too.”

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Posted 8 years ago

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Hi Sara, I am so thrilled to hear how much you enjoyed your stay at the Dutch Barn and Tallet. I'll make sure your lovely feedback is given to the owner as well as the wider team. Jessica, Head of Client Services

Posted 8 years ago

“The house was absolutley beautiful and finished to a very high standard. We had a wonderful weekend at The Grange. Wonderful caterers and beautiful setting.”

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Posted 8 years ago

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Hi Gemma, So pleased to hear that you had such an enjoyable time at The Grange. I'll be sure to pass on your praise to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Fantastic property, communication throughout booking was excellent. Communication with housekeeper, Alison, so easy and smooth. Then when we'd vacated the property, two forgotten items left behind were swiftly, kindly and professionally dealt with by Alison. Absolutely no problems for the whole booking process, the stay and departure. Our favourite bit: the 4pm checkout on the Sunday! Not many companies do this, it makes such a difference.”

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Posted 8 years ago

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Hi Helen, I really am so thrilled you had such an enjoyable stay at Wellacres. We love hearing from our guests upon their return. I'll be sure to pass on your lovely words to Alison as well as the wider team. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Everything was thought of, making our stay so easy. The housekeeper was excellent and even bought us a new high chair so we could have three for our kids. The house was beautifully decorated, every detail had been thought of. The kitchen was well equipped and there was tonnes of kids cutlery. There was even a playroom for the kids with loads of toys and books appropriate for all ages. We couldn't have enjoyed our stay more. Thank you Kate & Tom's!”

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Posted 8 years ago

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Hi Danielle, I am so thrilled to hear you and your guests had such a wonderful stay at Churchill Wood. We pride ourselves on trying to make our houses to the highest standard possible. We look forward to helping you plan your next holiday! Jessica, Head of Client Services

Posted 8 years ago

“Lots of information, quick responses and organisation.”

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Posted 8 years ago

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Hi Ian, Thanks for taking the time to leave feedback. I'm always so happy to hear when guests have had such a positive experience with us. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews