kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“Excellent venue and house works so well for family gatherings everyone delighted. Every thing went perfectly to plan.”

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Posted 8 years ago

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Hi Michelle, We're so glad to hear you had such a positive experience with us and we hope your family had a truly fabulous time! Jessica, Head of Client Services

Posted 8 years ago

“Beautiful property with lots to do. Perfect for big groups!”

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Posted 8 years ago

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Hi Kelly, Thanks for taking the time to leave such lovely feedback. We're so pleased to hear you had such a good time! Jessica, Head of Client Services

Posted 8 years ago

“Keeping me informed.”

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Posted 8 years ago

“Excellent communication from the start.... The accommodation was first class and for a change better than expectations.”

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Posted 8 years ago

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Hi Richard, We couldn't be happier to hear that your expectations of the house were exceeded! We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“We loved our weekend stay at Holmegate House. Great space, loads for the kids and cracking location to explore the South Coast. Will be booking to come back again!! Many thanks Kate & Tom's”

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Posted 8 years ago

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Hi Stuart, We are thrilled to hear that you and your family had such a wonderful time at the property! The team look forward to helping you plan your next holiday. Jessica, Head of Client Services

Posted 8 years ago

“Cove cottage was lovely and in a beautiful setting, but I was disturbed to find one of the windows broken which was discovered when my toddler came close to poking her fingers through the hole in the glass when we arrived. Fortunately she wasn't injured.”

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Posted 8 years ago

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Hello Rebecca, I am so sorry to hear this, thank you for bringing it to our attention - this certainly is not acceptable and I will speak to the property management team to get it fixed asap. I hope you enjoyed your stay at Cove Cottage otherwise. Best wishes, Jessica

Posted 8 years ago

“Great personal service but mainly because we are in love with the property big time!”

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Posted 8 years ago

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Hi Tony, Thanks for leaving such lovely feedback. I will ensure it's passed on to the wider team. We're so pleased you had such a good time at one of our properties. Jessica, Head of Client Services

Posted 8 years ago

“Great contact throughout - perfect cottage. Big group of 23 people all looked after superbly.”

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Posted 8 years ago

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Hi Raj, Thanks for taking the time to leave your feedback! I'll ensure your praise is passed on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“Helpful at first. Reactive when I complained”

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Posted 8 years ago

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Hello Laura, So glad that we could get everything sorted for you! Best wishes, Jessica Head of Client Services

Posted 8 years ago

“The house was brilliant lots of space outside and in we had a great time for my dad's 80th birthday the hot tub was brilliant as was the games floor we would certainly like to return maybe when you have the swimming pool.”

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Posted 8 years ago

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Hi Christine, So lovely to hear that you and your family had such a good stay at Riverside Mill. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Very polite and friendly staff”

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Posted 8 years ago

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Hi Donna, Thanks for leaving such lovely feedback. I will ensure it is fed back to the whole team! Jessica, Head of Client Services

Posted 8 years ago

“So efficient from booking, to admin, instructions, arrival package, the quality of the house. Everything is always consistently brilliant.”

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Posted 8 years ago

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Hi Abbie, I couldn't be happier to hear that you had such a positive experience with kate & tom's. I will be sure to pass on your comments to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“We had a family gathering consisting of 14 people of varying ages and found Pedington Manor perfect for the occasion. The house was large and well equipped and the grounds were lovely. Everything went very smoothly including the catered dinner on Saturday evening. Thank you very much.”

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Posted 8 years ago

“The house Zone 9 was excellent”

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Posted 8 years ago

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Hi Cliff, So glad to hear you enjoyed your stay at Zone 9! I'll be sure to pass on your feedback. Jessica, Head of Client Services

Posted 8 years ago

“Really lovely place to stay It would have been nice if Kate and toms staff would pick up ten phone a bit more and not just email. Felt very much like I had to do all the calling. Rather than email have a nice stay. Phone people. I too work in customer service role and a call rather than an email is quicker and goes a long way to the customer. The only time I had calls from you was when you wanted money Otherwise pleasure renting from you and I will certainly use you again”

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Posted 8 years ago

“The house and surroundings were very lovely, but we and our guests felt that not enough love and care is being taken of this house. The level of cleanliness was not very good, we had to wash all our dishes before we could use them. The ovens did not work but no-one seemed to care, we were a party of 17 and needed them. It was just a shrug of the shoulders and a this isn't working, not good enough. The shower in Brent Tor Suite was scalding hot and could not be used. We complained but nothing was done.”

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Posted 8 years ago

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Hello Jean, Thank you for taking the time to give us your feedback, I am sorry that things felt a little unloved. We are planning a visit to the house in the coming weeks and will discuss your points with the owner. -Jessica, Head of Client Services

Posted 8 years ago

“I booked to stay at the Hollies for a Hen weekend and it literally could not have been more perfect. Every last detail has been thought of in this house, you can tell the owner is an interior designer as soon as you walk in!! Even the knives are sharp and the kitchen utensils are a pleasure to cook with! We didn't even leave the house all weekend because we were in heaven! It really is a special place and I would highly recommend it to anyone (hen do, group holiday, family). Thank you very much Deborah. Victoria”

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Posted 8 years ago

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Hi Victoria, We're so glad to hear that your hen weekend was such a success and that kate and tom's could play a small part of it. I will be sure to pass on your praise and we look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Everything was well organised and Lambourn House was amazing! We also used Gingers & Forks (recommended by you) and they were also brilliant!”

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Posted 8 years ago

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Hi Linda, Thank you so much for taking the time to tell us about your experience. I'll be sure to pass your lovely feedback on. Jessica, Head of Client Services

Posted 8 years ago

“Everything we needed was available thank you. We particularly liked the outdoor activities. The kitchen was well stocked with utensils. We would like to report, however that the fireplace step versus the end of the bed in the downstairs bedroom needs dealing with. Our 5year old granddaughter was walking past the bed didn't see the step, tripped and badly bruised her arm and head on the sharp edges of the fireplace.”

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Posted 8 years ago

“Excellent service and the most beautiful places to stay. We stayed at the Dunes in Mawgan Porth, an absolute jewel of a place.”

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Posted 8 years ago

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Hi Julie, I'm so pleased you had such a wonderful stay at the dunes! I'll be sure to pass your comments on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

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Hi Julie, I'm so pleased you had such a wonderful stay at the dunes! I'll be sure to pass your comments on to the wider team. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews