kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“Regular updates via email on our booking, and they accommodated our requirements for a different method of payment. Thank you.”

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Posted 6 years ago

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Thank you very much for your review , I am so glad that you had a good booking experience with us, I hope that you and your party had a great stay at The Hollies. Jessica, Head of Client Services

Posted 6 years ago

“Very good, clear communication ensuring our booking was smooth from booking through to receiving our damage deposit back.”

kate & tom's 5 star review on 3rd August 2018

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Posted 6 years ago

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Thank you very much for your review Linzi, I am so glad that you had a good booking experience with us, I hope you and your party had a great stay at Elephant & Castle, the photo looks great! Jessica, Head of Client Services.

Posted 6 years ago

“Generally good responses but needed to check with the owner on some basic things!”

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Posted 6 years ago

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Thank you for your review Colin, I am glad you had good responses from us, but thank you for your feedback - we sometimes need to double check to ensure we have the correct information for you as we have many houses. Apologies for this. I hope you and your party had a great stay at The Moult. Jessica, Head of Client Services.

Posted 6 years ago

“Good service. I would recommend”

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Posted 6 years ago

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Thank you very much for your review Thomas. I am glad that you had a good booking experience with us. I hope that you and your party had a great stay at Halula Beach House. Jessica, Head of Client Services

Posted 6 years ago

“Kate and Tom’s were really good at all aspects of the process. Emails and telephone calls were responded to very quickly and staff were. Dry polite and helpful.”

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Posted 6 years ago

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Thank you very much for your review Gillian, I am so glad that you had such a good booking experience with us, I will pass on your kind words to the team. I hope you and your party had a lovely stay at Meadowbank House. Jessica, Head of Client Services

Posted 6 years ago

“It was all fine and functional but not the luxury experience that was marketed.”

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Posted 6 years ago

“So many flowers in full bloom made our stay a delight.”

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Posted 6 years ago

“helpful and efficient”

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Posted 6 years ago

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Thank you for your review Veronica, I am glad that you had a good booking experience with us. I hope you and your party had a great stay at Beaufort Manor. Jessica, Head of Client Services

Posted 6 years ago

“Amazing stay - beautiful house and every question we had was answered by the team promptly or by Diana at the house. We'll definitely be back!”

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Posted 6 years ago

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Hello Adam, Thanks for your review, Marsden Manor is certainly a WOW property and you would be welcome back any time! Best wishes, Jessica Head of Client Services

Posted 6 years ago

“- Great communication through booking process - Ease of booking - Lovely welcome gift - House very clean Only downside was lack of toiletries, I would have expected shampoo and conditioner. Also the outdoor chairs were quite uncomfortable, some cushions or loungers would have been nice.”

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Posted 6 years ago

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Hello Sophie, Thank you for taking the time to leave us a review! I completely appreciate your points, as our houses are all owed by separate people, there are different amenities available in them all...however I will certainly pass these suggestions onto the owner for future consideration :) Best wishes, Jessica Head of Client Services

Posted 6 years ago

“I found the perfect house to take an England holiday in! I’d searched countless websites for what we wanted, but I found it on Kate and Tom’s. Thank you!”

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Posted 6 years ago

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Hello Gemma, I am so pleased to hear that we were the ones who could help :) Hopefully we can help you again in the near future! Best wishes, Jessica Head of Client Services

Posted 6 years ago

“Easy company to deal with. Straight forward common sense”

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Posted 6 years ago

“The house is very well equipped and extremely spacious. Plenty of outdoor space and the heated pool was the icing on the cake. Also the park with the trampoline, play house, swings etc. was just perfect for the children. The dishwashers didn't clean too well, so perhaps the filters need a clean and the tea towels were a bit grubby and didn't smell too good. The knives were also blunt and the sharpener didn't seem to work. Don't want to sound like I am complaining, because the Oak House and Stables is an absolutely fabulous place and just letting you know for feedback purposes.”

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Posted 6 years ago

“A very good website with great selection of properties on offer. I had a few communication problems doing th booking but all queries were dealt with politely and sorted out. PLease don't use the black background for emails--very hard to read(or I found it so) Many thanks for good service”

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Posted 6 years ago

“Great house with very flexible group spaces . Weather was great and we were able to eat outside much of the time . Well equipped kitchen .”

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Posted 6 years ago

“Good communication and helpful with details, particularly as circumstances changed for us during the booking. Understanding and helpful staff and a beautiful cottage”

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Posted 6 years ago

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Thank you so much for your review Melanie-Jayne, I am so glad that you had a good booking experience with us. I hope you and your party had a great stay at Countryside Cottage and Spa. Jessica, Head of Client Services

Posted 6 years ago

“The accomodation was clean and luxurious, the outdoor facilities and games were superb and our hosts very welcoming”

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Posted 6 years ago

“Your team were always very helpful and everything we asked for went exactly to plan. We have no hesitation in using you again and recommending you to friends”

kate & tom's 5 star review on 13th July 2018

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Posted 6 years ago

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Thank you so much for your review Stephen, I am so glad that you had a good booking experience with us. Thank you for recommending us, we appreciate this a lot! I hope you and your party had a great stay at The Freeth. Jessica, Head of Client Services

Posted 6 years ago

“Excellent response time to any queries. Property (Rosetrees) spotlessly clean - the highest standard I've ever seen. Please pass our thanks to the Housekeeping team.”

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Posted 6 years ago

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Thank you for your review, we always try to answer any questions as quickly as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at Rosetrees. Jessica, Head of Client Services

Posted 6 years ago

“Customer satisfaction was 100%, an excellent service and will definitely use again”

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Posted 6 years ago

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Thank you very much for your review, I am so glad that you had a good booking experience with us, we look forward to helping you on your next stay. Jessica, Head of Client Services

Posted 6 years ago

kate & tom's is rated 4.7 based on 1,520 reviews