kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“We made the reservation about 14 months before we went to The Old Manor. It was efficiently done and when we needed to speak they returned calls and were very helpful. Would definitely use them again. Many thanks.”

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Posted 7 years ago

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Thank you very much for your review Hazel. I am glad you had a good booking experience and found us helpful. We look forward to helping you in the future! I hope you and your party had a great stay at The Old Manor. Jessica, Head of Client Services

Posted 7 years ago

“great houses, easy to deal with.”

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Posted 7 years ago

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Thank you very much for your review Alison, I am happy that you had a good booking experience, I hope you and your party had a great stay at Albaston Lodge. Jessica, Head of Client Services.

Posted 7 years ago

“Very efficient and always answered the phone ! Thanks”

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Posted 7 years ago

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Thank you very much for your review Martin, I am glad that you had a good booking experience. I hope that you and your party had a great stay at The Pool House. Jessica, Head of Client Services

Posted 7 years ago

“Great house, excellent furnishings. Everything worked well and there was a really good number of rooms so that no one felt claustrophobic, even with screaming youngsters ! One problem with Sky was resolved quickly and efficiently. Location, although a little isolated, is good for the coast (beautiful) and several other attractions. Garden large enough for the children to run riot without disturbing the “older” members of the party. K & T ensured everything was ready (including Christmas tree) .”

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Posted 7 years ago

“Clear, precise and quick communication”

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Posted 7 years ago

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Thank you very much for your review Steve, I am glad that you had a good booking experience. I hope that you and your party had a great stay a Wellacres House. Jessica, Head of Client Services

Posted 7 years ago

“Very prompt and responsive to all communications. Easy to deal with in terms of booking and payment. Knowledgeable about the house/property. Friendly, positive vibe.”

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Posted 7 years ago

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Thank you very much for your review Tony, I am so glad that you had such a good booking experience. I will pass on your kind words to the team. I hope you and your party had a good stay at Barford House. Jessica, Head of Client Services

Posted 7 years ago

“Really quick to respond to enquiries, the booking process was simple and quick. Also a very friendly team!”

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Posted 7 years ago

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Thank you very much for your review Maddy, I will pass on your kind words to the rest of the team. I'm glad you had a good booking process, and I hope you and your party had a great stay at Ferring Beach Houses. Jessica, Head of Client Services

Posted 7 years ago

“Very efficient service and helpful answering any enquiries.”

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Posted 7 years ago

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Thank you for your review Sarah, I am glad that you had a good booking experience, we try to answer any questions you may have. I hope you and your party had a good stay at Cedar Grange. Jessica, Head of Client Services

Posted 7 years ago

“The communication was good and they helped in every way they could.”

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Posted 7 years ago

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Thank you very much for your review Sue, I am so glad that you had a smooth booking process. I hope you and your party had a good stay at Taikoo. Jessica, Head of Client Services

Posted 7 years ago

“Very attentive and kept me well informed, however a quicker response would be more helpful”

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Posted 7 years ago

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Thank you for your review Steven, I am glad that you were kept well informed. We try to reply within 24 hours, but I do apologise if this didn't happen for you. I hope you and your party had a good stay at Wellacres House. Jessica, Head of Client Services

Posted 7 years ago

“Very helpful and friendly and get back with your query very quick.”

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Posted 7 years ago

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Thank you very much for your review, I am very glad that you had a good booking experience. I will pass your kind words onto the team. I hope you and your party had a great stay at Gallery House. Jessica, Head of Client Services

Posted 7 years ago

“Well organised and helpful company”

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Posted 7 years ago

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Thank you very much for your review. I am very glad you had a good booking experience. We hope you had a great stay at Ludbrook Manor. Jessica, Head of Client Services

Posted 7 years ago

“Rented a beautiful cottage for a friends birthday. Faultless accommodation. Stunning location. The team when booking and throughout the time we spent there were superb and dealt with every query quickly and efficiently. Thoroughly recommended.”

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Posted 7 years ago

“Welcome hamper. Bedrooms all ready for us. Should have mentioned it before but the Lego "smelled of cats pee" - it ought to be cleaned.”

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Posted 7 years ago

“Excellent, from booking to when we left we have all the information we needed. I would not hesitate to book with them again!”

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Posted 7 years ago

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Thank you so much for your review Dildeep, I am very glad that you had such a good booking experience, we look forward to helping you on your next stay! I hope you and your party had a great stay at Lambourn House. Jessica, Head of Client Services

Posted 7 years ago

“Booking was made without hassle just would like it clearer that you book all the rooms including flat and suite wasnt clear to me”

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Posted 7 years ago

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Thank you very much for your review Elizabeth, I am glad that you had a good booking experience but we will take a look into this to make things clearer. I hope you and your party had a great stay at Gallery House. Jessica, Head of Client Services

Posted 7 years ago

“First time I have ever felt compelled to leave a damning review about a company. Their website is glossy, the house we hired fantastic, but the company is shockingly bad at doing what they’re paid to do. Though their communication was always polite, it took multiple tortuous emails to set up a viewing (often dealing with different agents who clearly had no clue what’s gone before). Finally we book. Wrong confirmation sent. We then get the correct one at which point we started to deal with the property direct having seen that we actually could have booked direct with them instead of through K&T (a smart move as they were brilliant). Pre-hol confirmation info comes through from K&T with wrong bedroom info on it but didn’t matter as we’d sorted twin/double options direct anyway. Holiday fantastic and so the last thing is the matter of our cautionary deposit. Waited patiently and then we checked direct with property that there were no issues which might affect refund of deposit (there weren’t) so contact K&T who say “sorry, usual email asking for your bank details didn’t send”. Why was I not surprised. At EVERY STAGE of our booking with them they got something wrong. Deposit now back in my account but I wouldn’t recommend this company at all. Instead, use their website by all means for the pretty pictures, then google search to see if you can find your choice of property available to book direct or through another agent”

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Posted 7 years ago

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Hello, Thank you for taking the time to leave us your feedback, I am so sorry that your experience was so problematic. We really do endeavour to provide the best service possible, and so the fact that this is not what you have received is very upsetting. I will be in touch personally to discuss this further with you. Best wishes, Jessica Head of Client Services

Posted 7 years ago

“From first to last email, we were amazed with the excellent service The house was so much more than we ever expected, beautiful! Thank you to everyone involved in making our sons 21st birthday very special indeed”

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Posted 7 years ago

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Thank you so much for your review Sarah, I am so glad that you had such a good booking experience. We hope that you and your party had a great stay at Ludbrook Manor! Jessica, Head of Client Services

Posted 7 years ago

“Kate & Tom were very resposnsive with all our enquires and really helped ensure we made the most of the weekend.”

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Posted 7 years ago

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Thank you very much for your review Emma, I am very glad that you had a good experience whilst booking with us. I hope you and your party had a great stay at The Moult. Jessica, Head of Client Services

Posted 7 years ago

“Brilliant service throughout, from the initial inquiry to after departing the house.”

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Posted 7 years ago

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Thank you so much for your review Lucy, I am so glad that you had a great booking experience. I will be sure to pass this on to the rest of the team. I hope you and your party had a great stay at Churchill Wood. Jessica, Head of Client Services

Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews