kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“I think we were a very happy group and the house suited us perfectly”

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Posted 7 years ago

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Thank you for your review Ken, I am so happy that the house was the best for you . I hope you and your party had a great stay at Derwent Manor! Jessica, Head of Client Services

Posted 7 years ago

“kate & tom's were great, excellent communication, really helpful with any queries.”

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Posted 7 years ago

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Thank you very much for your review Elizabeth, we try to answer any questions you may have to ensure you have the best stay you can. I hope you and your party had a great stay at Elephant & Castle! Jessica, Head of Client Services

Posted 7 years ago

“Great communication, professional and approachable. Genuinely nice people.”

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Posted 7 years ago

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Thank you very much for your review and your very kind words Amanda! I will be sure to let the team know! I hope you and your party had a great stay at The Lodge! Jessica, Head of Client Services

Posted 7 years ago

“Excellent organisation. Very helpful and I really appreciated all the notes that come with the booking suggesting activities, catering etc.”

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Posted 7 years ago

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Thank you so much for your review Diana, we always try to give as much information to you as possible to ensure you have an amazing time. I hope you and your party had a great stay at Marsden Manor! Jessica, Head of Client Services

Posted 7 years ago

“Kate and Tom's were great at helping us find the right property for what we needed and post booking were great at keeping in touch running up to the weekend itself, great job !”

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Posted 7 years ago

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Thank you very much for your review Ian, we always want to make sure that we pick the right property to ensure you have the perfect time away. I hope you and your party had a great stay at The Freeth! Jessica, Head of Client Services

Posted 7 years ago

“Mulberry house was the perfect place to have my mother's 80th birthday, the house was just beautiful, and even the weather was perfection. We will definitely use Kate and Toms again”

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Posted 7 years ago

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Thank you very much for your review Emma! I am so happy that you had a great stay at Mulberry House and happy that the weather was good for you as well! We are looking forward to helping your on your next stay! Jessica, Head of Client Services

Posted 7 years ago

“By offering this great location for a special occasion.”

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Posted 7 years ago

“Good and responsive admin and back office staff Brett, our customer care person, was excellent and was praised ball 9 adults in our party The fitting out of Holmegate House was excellent and tasteful”

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Posted 7 years ago

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Thank you so much for your review Chris, I will be sure to tell Brett your kind words! I hope you and your party had a great stay at Holmegate House. Jessica, Head of Client Services

Posted 7 years ago

“Kate and Tom's were very quick to answer any queries I had. They keep you updated throughout. Speedy return of our cautionary deposit too. Thank you all.”

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Posted 7 years ago

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Thank you so much for your review Eleni, We like to make sure that we answer any questions you may have before your stay to ensure you can enjoy your time away! I hope you and your party had a great stay at Elephant & Castle. Jessica, Head of Client Services

Posted 7 years ago

“Kate & tom's were extremely helpful, as well as the owner, providing me with all the necessary information prior to my visit. They made the whole booking process very easy - thank you!”

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Posted 7 years ago

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Thank you very much for your review Alexandra! I will be sure to tell all of the team your kind words. I hope you and your party had a great time at The Hollies! Jessica, Head of Client Services

Posted 7 years ago

“Website very clear, bright and attractive. Some of the customer contact was very good - friendly and informative. However, we found it very difficult to get information at a crucial time and found ourselves having to chase and follow-up. I suspect that work volumes had got the better of the team (victims of success?) but for the costs involved, I would expect far more pro-active information and definitely more diligent and timely responses to queries. The 'cottage' (Brunton House) was absolute perfection in every way, so much so that we are already looking to book it again for 2018.”

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Posted 7 years ago

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Hello Andrew! Thank you so much for taking the time to leave a review. We are so pleased to hear that you had such a wonderful stay and are already looking to return next year. Please accept my apologies for any inconvenience caused in reference to any delay in response from the team here. We do our very best to respond to all of our guests in a timely manner and we are so sorry that this was not your experience on this occasion. We hope to have speedy correspondence with you going forward in regards to your future booking. Best Wishes, Jessica Smee, Head of Client Services

Posted 7 years ago

“Kate and Tom's have been great at providing information throughout the whole process. Top notch.”

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Posted 7 years ago

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Thank you so much for your review Hannah. We try to ensure that we give all information needed before your stay to ensure you have nothing to worry about. I hope you and your party had a great stay at Ridgeway House! Jessica, Head of Client Services

Posted 7 years ago

“I have to say acceptable, rather than good, as the staff were helpful when I spoke to them, but a little frosty. Not very good at returning calls & poor communication. Also I had been sent a room plan, information on King / Double & Twin rooms, when we got there, it was all wrong, this caused me some real issues on the day, & people had to sleep on sofas, which was not ideal.”

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Posted 7 years ago

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Hello Lindsey! Thank you so much for taking the time to leave a review. I am so sorry that you had experienced poor communication with our team, we do strive to contact our guests in a timely manner and I apologise if this was not the case for yourself, however I am so pleased to hear that you found the team helpful. Please accept my apologies for any confusion around the bedroom configuration at the property, I will look into this immediately to see what went wrong here and will be in touch shortly. Best Wishes, Jessica Smee, Head of Client Services

Posted 7 years ago

“A thoroughly enjoyable weekend at the The Stables. Everything we needed for a 30th birthday surprise for one of our party, the house and garden were massive and we were able to take our dogs, put up decorations and arrive earlier than the stated time. The complimentary birthday cake was a lovely thought, thank you. We are planning our next trip.”

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Posted 7 years ago

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Thank you very much for your review Anne. I am very happy that you had a good stay, and we look forward to helping you on your next stay. Jessica, Head of Client Services

Posted 7 years ago

“Totally unhelpful in fighting our deposit. Mixed communication regarding catering. Wrong information sent before our stay.”

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Posted 7 years ago

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Hello Katie, I am sorry to hear that you have found our service unhelpful. We have to act as a third party mediator in the situation where damage has been reported and I can assure you that we did everything that we could to reach a resolution for you. As you know, this has now been agreed and I am glad that we were able to solve the catering issues for you in a timely fashion. Best wishes, Jessica Head of Client Services

Posted 7 years ago

“Easy to check availability, make payments, get information - lovely emails before and after our visit.”

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Posted 7 years ago

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Thank you very much for your review. I will make sure I let the team know your lovely feedback. Jessica, Head of Client Services.

Posted 7 years ago

“Professional and organised - lots of helpful suggestions on caterers etc”

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Posted 7 years ago

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Thank you very much for your review Angela. I will be sure to tell team your kind words. Jessica, Head of Client Services

Posted 7 years ago

“Albright lodge was absolutely fantastic. We thoroughly enjoyed our weekend there. We were disappointed however that it was advertised as having a hot tub but when we arrived the owners weren't aware that we wanted one and said they would've had to hire one for the weekend at which point it was too late to do that. Finding a cottage during the booking process however was extremely frustrating. I went through 8 cottages at least that appeared to be available for our weekend, then had to wait for a response from the owners only to find out that they were unavailable. I wasted so much time on this and had to keep chasing for responses. Additionally the alternative cottages that were sent to me by agents at Kate & Toms were neither within the distance I requested or anywhere near our budget. After actually finding a cottage, the service was great.”

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Posted 7 years ago

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Thank you so much for taking the time to leave review in reference to your stay at Albright Lodge. We are so pleased that you had such an enjoyable stay at the property. We are so sorry for any inconvenience caused in regards to the availability of the Hot Tub and please be assured that we will contact the property owner immediately in regards to this to discuss this issue further in order to find some form of resolution for you and your group. In reference to the alternative property selection sent out to you by my team, please accept my apologies for any variation in location or budget, this is usually due to the availability over specific dates and what options we are able to provide over this time. However I will look into this personally for you and a member of our Client Services team will be in touch to offer further resolution for any inconvenience caused here. We are so pleased that following this you feel you received great customer service. Jessica Smee, Head of Client Services

Posted 7 years ago

“It was difficult to get hold of people at the beginning and there was confusion with the price but once the first deposit was paid and the place was booked, kate & toms as a whole did make the rest of the process very easy.”

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Posted 7 years ago

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Thank you so much for taking the time to leave a review. I am so sorry that there was some initial confusion and delay with your enquiry. Please be assured that we will look into this to ensure that this does not occur again for our future guests. We are so pleased that following this we were able to help ease the booking process and we do hope to welcome your group back sometime in the future. Jessica Smee, Head of Client Services

Posted 7 years ago

“Very prompt replying to any questions we had and manage some very nice properties.”

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Posted 7 years ago

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Thank you for your review Emma, we try to ensure that we answer any questions as quickly as possible to ensure you have no worries ahead of your stay. I hope that you and your party had a great stay at Chestnut House! Jessica, Head of Client Services

Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews