kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

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Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“I wrote a very long e-mail detailing how I had been conned by the owners of the house two days ago and have only received an automated reply. I am really disappointed by the apparent lack of concern, when I felt I made it very clear just how upset I am.”

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Posted 8 years ago

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Hello Charlie, I am so sorry for this, please be assured that we take all disappointment very seriously - it seems that your email has been missed. I will follow up with a phone call today. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“It was incredible. The house was all the pictures showed Plus more! The rooms were amazing. The small touch of Perrier in the rooms was so thoughtful. Our whole group loved every second. Thank you for everything. It was amazing and I would recommend it to anyone.”

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Posted 8 years ago

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Hi Tamara, We really are so pleased that you had such a fabulous stay. I will ensure your feedback is passed on to the team and the owner. Jessica, Head of Client Services

Posted 8 years ago

“This was a great position for us, as we wanted to visit the theatre in Stratford, and had not explored the town of Worcester before. Although just off the road, the noise from it was not at all troubling. We had A TREMENDOUS TIME, WITH LOVELY INDOOR AND OUTDOOR SPACES FOR FAMILY (sorry - capitals a mistake) celebrations. We particularly liked the dining room table, and used the kitchen for big meals regularly. The Aga was cumbersome and frustrating, though looked beautiful. Good to have another cooker too. And the living room was big enough for us to do some dancing, including an Eightsome Reel. We were fortunate to have weather to be outside from breakfast to evening hottub sessions - lovely garden. Bedrooms ranged from generous to charming, only 1 en-suite, but all well decorated, and extra put-up beds as needed - the housekeeping staff were very helpful about that, thank you Beds were very comfortable - and thanks for getting in feather-free bedding for our allergic family!”

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Posted 8 years ago

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Hi Frances, Thank you for taking the time to leave such wonderful feedback, we really are so pleased you and your family had such a great stay. I'll be sure to pass on your feedback to the rest of the team. Jessica, Head of Client Services

Posted 8 years ago

“Myself and 16 friends hired 'The Orchard' in Cookham Dean for my 30th birthday weekend. The house was stunning and Kate & Tom's were fantastic throughout the booking process. **WARNING** Please be careful when booking into 'The Orchard' as the hot tub was not suitablly chlorinated leaving 50% of my party with a very nasty bacterial infection without any compensation.”

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Posted 8 years ago

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Hello Eian, I am so glad our team were able to help you so successfully. However, we do take all health and safety issues incredibly seriously and so the issue with the hot tub is of great concern. I will give you a call this afternoon to discuss the situation further. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“We hired Brockington Hall House for our Ruby Anniversary...via Kate and Toms big Party's....The Staff are all exceptionally helpful and very friendly you can feel they want you to have a good time and go out of their way to assist..the Housekeeper at the house was wonderful too... Can't wait to book another....”

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Posted 8 years ago

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Hi Denise, The team are so happy to hear this feedback and that you had such a wonderful. We can't wait to help you book your next property. Jessica, Head of Client Services

Posted 8 years ago

“I stayed at Churchill Wood with a group of 11 friends for a long weekend. The house was perfect for our needs. The bedroom arrangements are flexible with some rooms being available as either a double or two singles. Getting that sorted out was a quick phone call and everything was done as requested. The communal spaces - inside and out - comfortably seated our whole party. The large kitchen is well laid out and very well equipped. It's perfect for a lot of people milling around while food is prepared. Plenty of fridge space and two dishwashers was a massive bonus. There was a welcome pack of food when we arrived and all the bedrooms had high end toiletries. One small suggestion for improvement (which is nothing to do with the house) would be to include a bottle of insect repellant in the welcome pack. I never expected to need that in England but came away with a number of nasty bites after a game of croquet! I would recommend Churchill Wood to a large group looking for a comfortable "home from home" to share.”

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Posted 8 years ago

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Hi Yvonne, I am so pleased to hear that you and your friends had such a great stay at Churchill Wood, it really is such a lovely house. I'll make sure your feedback is passed on to the house owner. Jessica, Head of Client Services

Posted 8 years ago

“We all had a fabulous holiday. The Kate & Toms team were so friendly and helpful, so booking was easy. The property was perfect, with everything we needed. I would definitely book a holiday with Kate & Tomsa again.”

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Posted 8 years ago

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Hi Karen, Thank you for your lovely feedback, I will make sure it's fed back to the team. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“We had a fantastic time. First impression on arrival was even better than the pictures. The flowers fruit and cake that were there for our arrival were lovely. We thought about outside visits but over the weekend we were there, the Pool, Ping pong table, pool table, TV and BBQ kept us fully occupied. Beds lovely and comfortable and there was enough space for everyone to have some quite undisturbed time. Everyone was sad to leave. A weekend to remember. Peter”

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Posted 8 years ago

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Hi Peter, I am so pleased you had such a memorable stay at the Tythe Barn, it really is such a wonderful property! We'll be sure to pass on your lovely feedback to the owners. Jessica, Head of Client Services

Posted 8 years ago

“Polpier was above and beyond expectations - everything was catered for and even though we had 20 people staying at Penpol and Polpier there was so much space. The pool area was excellent, the only issue was the sunbeds could have have been washed to remove the seagull mess more frequently. All of our guests were very impressed by the house and facilities Many thanks Mike & Gill”

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Posted 8 years ago

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Hi Mike, We're so pleased to hear you had such a fabulous time at Polpier and Penpol, we love it too! We'll be sure to pass on your feedback to the owner. Jessica, Head of Client Services

Posted 8 years ago

“A lovely friendly company offering top quality accommodation. really impressed with the service offered, all queries were dealt with efficiently and swiftly direct with the owners, which you would not get from a larger company. First class, would definitely use again if we were to think about renting a large top end property again. keep it up Kate & Tom's.”

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Posted 8 years ago

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Hi Geoff, Thank you so much for your lovely feedback, the team are always more than happy to help. We very much look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“The house was beautiful and perfect for a party. The main room and bathroom were really good but some of the other showers etc need updating as does the pool furniture. The pool was well heated for a English summer dip We used all of the facilities and the fridge was huge!”

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Posted 8 years ago

“Hill House was a great success. Everything done to a high standard and in a good state of repair. The house is well located near many places of interest. We are considering going back next year.”

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Posted 8 years ago

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Hi Georgina, I am so pleased to hear you has such a successful stay at Hill House. We very much look forward to hearing from you again! Jessica, Head of Client Services

Posted 8 years ago

“Great house, mainly clean in bedrooms and bathrooms although not so much in living space. Lovely outside space, garden and views. We were sad to leave!”

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Posted 8 years ago

“Stunning views, warm atmosphere, lots of different parts of the house to use and what a kitchen! Good music, TV and bbq facilities. The house is in a fantastic equidistant location with everything in striking distance within the Cotswolds. The owner Caroline was also very helpful with some good tips on where to eat and things to do. She was not intrusive at all although it would have been better to have been told beforehand that the owner would be living next door in the annexe. As it was a two week family holiday with kids, rather than just a weekend break for a couple, one big improvement would be for the kitchen to have plastic kids cutlery, plates and cups. Also, we thought that on balance the washing machine was just too small especially when the house was full with 10 guests for a long stay. It's fine for a weekend stay but not really for two week stays. Finally, another improvement would be to have far more space in the kitchen freezer and kitchen cupboards given up. We needed to clear more space out given the size of our group and the length of our stay. Finally, given the stunning views, garden and house and the luxury kitchen and rooms, we did think the outside chairs, table and BBQ area were a striking contrast and a little underwhelming. We had a great time and felt very much relaxed and at peace here. We will definitely recommend the house to others. Paul and Amy”

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Posted 8 years ago

“It was just the most perfect house for our big family gathering with so many facilities which were all well used the whole time. We did think the plumbing and electrics were a bit eccentric! When you flushed the toilet in the downstairs bathroom at the end of the Hall, the water came up from the washbasin and other oddities. It was a shame a lightbulb blew so early in our stay as that meant all the electrics in the Music Room Annexe went out. Rachael, who was so delightful and met us on our arrival, showed us round but after quite a long tiring journey we did not take in everything she said about keys here and there. The most vital key was in the Housekeeper's locked cupboard off the Housekeeper's kitchen which was in the watering can. This bit of information was missing from the Blue Book which meant I had to ring Rachael up to find the key and then this triggered some pump which took us a time to track down the awful noise. After a noisy night we realised it came from the 'locked cupboard' and then there was the procedure to shut it down. Sorry we had to trouble her but we had to speak to her to sort it out. Sadly the pull cord in the main bathroom in the Music Room snapped so we were in darkness for the last two nights! Nobody wanted to disturb Rachael again! Quite eventful but didn't take away any of the enjoyment of a wonderful family holiday. Angela Bushill-Matthews”

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Posted 8 years ago

“The Webbery Barn was excellent accommodation and our only negative comment would be around the quality of mattresses in some of the bedrooms. However the rest lived up to and exceeded expectations. The food provided by Sarah Jayne and team was fantastic and made a wonderful evening for my parents Diamond Wedding celebrations on Sunday.”

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Posted 8 years ago

“Great house, great party house, cool and kooky. Decor was lovely and location in terms of the beaches and towns was perfect. The downstairs toilet being out of order was a problem, also the damp smell in the cellar and the lack of a bbq were the negatives of the stay. We'd planned a bbq for the Friday night on everyone's arrival but had to rush out for portable bbq's as the house BBQ was in no fit state. At all. Asked the owners of the house for some recommendations for pottery painting and bicycle hire. They couldn't come up with anybody available, yet the I managed to find somebody for both things within 30 mins of looking. Other than that thoroughly enjoyed the stay.”

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Posted 8 years ago

“We had beautiful weather over the weekend but there was only 6 garden chairs so no where near enough for us all to sit in the garden. Also there is some problem with the hot water so only 3 people can take a shower at a time otherwise there is an airlock. It was quite difficult at times to make sure only 3 were showering at any one time.”

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Posted 8 years ago

“The Hyde was absolutely perfect for our stay. The house was immaculate, tastefully decorated and plenty big enough for our party of 19. Peta and her team went out of their way to make our stay perfect and Jamie the Chef is perfection. We are planning our next visit!”

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Posted 8 years ago

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Hi Jayne The Hyde is a fantastic house, and great to hear you all enjoyed it. I'll pass on the kind words to Peta and Jamie. I look forward to hearing from you again in the future. :) Jessica, Head of Client Services

Posted 8 years ago

“I have found that each of the properties advertised through Kate and Tom's which I have hired has been superb. Springfield House, Polpier House and The Hyde have all been unique, well fitted out and of high quality with helpful owners and generous welcome baskets of local produce. The staff at Kate and Tom's are helpful and are able to give knowledgeable advice about the properties and follow up queries assiduously with the property owners which I have found very useful.”

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Posted 8 years ago

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Hi Rosemary Thanks for the review! You've tried some truly amazing properties, and we look forward to your next one with us. :) Jessica Smee, Head of Customer Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews