kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

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Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“They were very responsive, answering my many emails with questions promptly and courteously”

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Posted 8 years ago

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Hi Anne, Thank you ever so much for taking the time to leave a review. We really do love hearing from our guests upon their return. So pleased to hear that you had a lovely stay at Marsden Manor and you had such a positive experience with our service. Jessica, Head of Client Services

Posted 8 years ago

“Tortree Hall a fantastic property for a family celebration. Confusing booking as the same property is listed under it's own name Melmerby Hall and can be booked either direct with the property or through another agent. Worth checking prices of different booking avenues, but still well worth going to.”

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Posted 8 years ago

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Hello Sam, I am so sorry to hear this. We endeavour to match our owners' prices for every house we represent and I can assure you that this was an oversight. I will give you a call this afternoon to discuss reimbursing the difference. Best wishes, Jessica Smee - Head of Client Services

Posted 8 years ago

“Friendly and helpful when I rang them”

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Posted 8 years ago

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Hi Felicity, So pleased to hear you had such a positive experience with our service, we really do pride ourselves on it! Jessica, Head of Client Services

Posted 8 years ago

“We've just got back from a brilliant weekend at Meadowbank House. The house is lovely and in a brilliant location. The owner was friendly and helpful when we met her. I would definetly return!”

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Posted 8 years ago

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Good Afternoon, I am so pleased to hear that you loved your stay at Meadowbank House! We love hearing from guests upon their return, especially when they've had such a lovely experience. I'll make sure your feedback is passed on to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“We visited The Reach house in Egerton for my sons 21st birthday. The house was amazing we were greeted by Wayne and Emma who was very nice they showed us around the property and were at the end of the phone if we needed them.we also used Wild Garlic catering for saturday night bbq they were amazing very helpful and the 2 chefs who came were wonderful. They were so efficient you would not know they were there. Massive thanks to Kate &Toms for recommending them. The house was fabulous we loved the hot tub the pool and the kids loved all the games. We will definately be returning to this house again.It was amazing more than we could of imagined Thank you all very much”

kate & tom's 5 star review on 14th November 2016

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Posted 8 years ago

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Hi Trish, I am so happy to hear that you and your family had such a successful celebration at The Reach. I will be sure to pass on your lovely words to the wider team here at kate and tom's as well as the house manager. Thanks also for sharing photos of your weekend with us. The team loved looking through them and it really does look like a fabulous weekend! Jessica, Head of Client Services

Posted 8 years ago

“We booked the most fabulous house through Kate and Tom's, i'm so glad we found it.”

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Posted 8 years ago

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Hi Julia, I really am so thrilled to hear how much you enjoyed your stay at Swallow Barn and Cottages! We all love hearing from guests upon their return, especially when they have such lovely things to say. I'll be sure to pass on your praise and we look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“the house was amazing, but for the amount we were paying, we would have expected to be at least provided with hand soap or washing up liquid. the hot water also ran out very quickly, so most showers were luke warm. overall the flats were really stylish and the social areas were perfect for our parties, just a bit more attention to detail on providing things like soap or tea towels would have been appreciated!”

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Posted 8 years ago

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Hello Becky, Thanks for taking the time to leave us a review, I am glad you found Duke's Pad to be amazing and I will be sure to pass your feedback on to the owner in order to make improvements for future guests. Best wishes, Jessica - Head of Client Services

Posted 8 years ago

“Great property, organised and everything was just easy and straight forward”

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Posted 8 years ago

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Hi Verity, So pleased to hear you had such a wonderful stay at Mulberry Cottage. I'll be sure to pass your lovely feedback onto the rest of my team. Jessica, Head of Client Services

Posted 8 years ago

“Once I spoke with someone the service was very efficient and helpful. I have downgraded to a 4 as my initial email enquiry wasn't dealt with as quickly and I had to chase it up with a phone call.”

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Posted 8 years ago

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Hi Sian, I'm really happy to hear you found our service efficient and helpful. I can assure you that response time to email enquiries is something we are very much working on as a team! We look forward to hearing from you again. Jessica, Head of Client Services

Posted 8 years ago

“The actual booking was pretty straight forward, with reasonable communication from Kate and Toms. There was never a single point of contact though which would have made things simpler. The cost of the house for 3 nights was quite expensive but when split across all the family members it worked out okay. However Kate and Toms cashed our £1000 security deposit months before our stay as well as the £2700 house payment. This pushed us over our overdraught limit and we received a penalty from our bank. The security deposit was paid back quickly when we complained , but was again taken 2 weeks before our stay. I found that I had to chase up for the return of the deposit after we left . (House owner informed Kate and Toms that the house was immaculate 48 hours after we left) Deposit was not returned until I chased almost a week after we left the house. That said, Riverside Mill was stunning , beautifully appointed, fabulous facilistites, and the owners were wonderful. Possibly could have benefited form an additional fridge for drinks. The Stanton Arms pub was great too. Catered for 20 of us, and food was lovely and good value.”

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Posted 8 years ago

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Hello Bob, Thank you for your feedback, I am glad that you enjoyed your stay at Riverside Mill, it is a fantastic house. We endeavour to return all cautionary deposits within 7 days of departure, I apologise that this seemed delayed. Regrettably we do have to take security deposits ahead of check-in, again I am sorry if this was not clear. We would be happy to reimburse the penalty from the bank if you give us a call to discuss the details. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Very efficient.”

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Posted 8 years ago

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Hi Catrin, Thanks for taking the time to leave a review! So pleased you had such a good experience with us. Jessica, Head of Client Services

Posted 8 years ago

“Had an amazing time at Ludbrook Manor. Great to get all the family together and in such beautiful surroundings. The house was amazing. Everything I had hoped for. A big thank you to everyone.”

kate & tom's 5 star review on 8th November 2016

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Posted 8 years ago

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Hi Sue that is fantastic, thank you. We love Ludbrook Manor and it's great to hear that your stay was such a success. Jessica Smee, Head of Client Services

Posted 8 years ago

“Very efficient and prompt”

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Posted 8 years ago

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Hi Maria, Thanks for getting in touch with us after your stay at Churchill Wood. It always really pleases me to hear from guests upon their return especially when they have lovely things to say, i'll be sure to pass on your praise. Jessica, Head of Client Services

Posted 8 years ago

“The house, gardens and location were very well presented with a lot of excellent amenities provided.”

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Posted 8 years ago

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Hi Colin, So pleased to hear you enjoyed staying at Riverside Mill. I will make sure your praise is passed on to the owners. Jessica, Head of Client Services

Posted 8 years ago

“Excellent property with helpful staff”

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Posted 8 years ago

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Glad to here you had a good time at Elephant & Castle! We hope to see you again soon. Kind regards Jessica Smee Head of Client Services

Posted 8 years ago

“No fuss, no waiting and no mistakes”

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Posted 8 years ago

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Hi Phillip, I really am very pleased to hear that you had such a successful experience with our service. We really do aim to make our processes as easy and simple as possible for our customers! We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Excellent recommendations pre visit for catering. We used Salt Pig to deliver casual food for Friday night and Lyme Bay for chef and waitress for Saturday night. Both were great but Lyme Bay were outstanding. The property was exactly as described, warm, comfortable and very well equipped. To make life easier I would suggest a beer/wine fridge in either the kitchen or dining room of the main house in addition to the big food fridge already there.”

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Posted 8 years ago

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Hi Geoffrey, I am so thrilled to hear that you enjoyed your stay at Holmegate House, we really love it there too! I'll be sure to pass on your lovely feedback to the necessary parties. Jessica, Head of Client Services

Posted 8 years ago

“it was a beautiful house”

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Posted 8 years ago

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Hi Elisabeth, Great to hear you that you liked The Manor House so much! Jessica, Head of Client of Services

Posted 8 years ago

“Everything went smoothly”

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Posted 8 years ago

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Hi Shirley, So pleased to hear you enjoyed your stay at Bristowe Hill. We really do love hearing from our guests upon their return! Jessica, Head of Client Services

Posted 8 years ago

“The house was lovely, with plenty of space and amenities. However we were really disappointed to find out upon arrival that the owners would be staying on the property. From the way the house was advertised (parties welcome...) you would not expect that to be the case and it felt dishonest that we only found out upon arrival. Noise was therefore an issue - although we were careful to keep the noise down outside the property as requested on the advert, we did not expect this to be the case within the house itself. Communication from the team at Kate and Toms was good at times, but other times I struggled to get a reply - particularly at the early stages. There was also some confusion with the return of the damage deposit, leading me to believe we were being fully refunded only to find out later that we in fact wouldn't be. We had a brilliant weekend and the house had everything we needed, but I think greater transparency with paying guests is needed from the outset.”

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Posted 8 years ago

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Hello Emma, I am glad to hear that you had a brilliant weekend at the house and apologise for any confusion over the fact that the owners do live next door. We will take on board your feedback in regards to communication, it is always important to know when improvement is needed. Best wishes, Jessica Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews