kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“Booking was very easy, very nice and personable staff. Payment was easy, communication good and information & documentation to download was very informative and comprehensive. Upon getting home after the fantastic mid week holiday Kate and Toms contacted me (on the day) about returning my deposit, without me having to chase which is often the case with other companies. All in all it was faultless.”

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Posted 7 years ago

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Hi Paul, Thank you ever so much for taking the time to leave such a lovely review. We appreciate all the feedback we get and I couldn't be happier that you had such a positive experience. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 7 years ago

“Everything was simple and straightforward. All my questions were answered quickly”

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Posted 7 years ago

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Hi Stephanie, Thank you for taking the time to leave a review. I'm so thrilled to hear that you had such an effortless time booking and that your questions were answered. Jessica, Head of Client Services

Posted 7 years ago

“Very easy to book, organise and get hold of. I also really like the website and how it is laid out”

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Posted 7 years ago

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Hi Isobel, Thank you ever so much for taking the time to leave a review. I'm so pleased to hear how simple you found our website and booking process, we work hard to ensure it is as simple as possible for guests to use and navigate. Jessica, Head of Client Services

Posted 7 years ago

“Fantastic experience. Very easy booking process and the staff at Kate and Tom's were extremely helpful (replying to emails/calls within an hour). The house itself was absolutely perfect. Kate and tom's were professional without crowding us on our stay. Would definitely book with you again”

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Posted 7 years ago

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Good Morning, We are thrilled to hear that you had such an enjoyable stay at The Lindens, it really is such a special house. We work hard on our booking process so to hear you had such an easy time bookings makes us so happy. We look forward to helping you plan another unforgettable stay in the future. Jessica, Head of Client Services

Posted 7 years ago

“Lovely house. At first seemed a bit creepy but we soon settled in and made ourselves at home. There is plenty of space and the bedrooms were all very comfortable and clean. All our communication with Kate and Tom have been efficiently dealt with and we will certainly use them again for out next gathering.”

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Posted 7 years ago

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Hi Pauline, Thanks ever so much for leaving a review, we really do appreciate guests taking the time to provide us with their feedback. I am thrilled to hear that you had such an enjoyable stay Derwent Manor. Jessica, Head of Client Services

Posted 7 years ago

“Jessica at Kate & Tom's was incredibly helpful - our weekend went brilliantly well. the accommodation really lived up to its billing and we didn't have to worry about a thing. thank you.”

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Posted 7 years ago

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Hi Helen, It was absolutely my pleasure! I'm so pleased to hear how well your weekend went and I hope your party had a stay to remember. We look forward to helping you plan another stay in the future. Jessica, Head of Client Services

Posted 7 years ago

“The Moult is extraordinary! We had such a good time. It's the perfect size for a large party. Enough space for us to all be in one house, but not on top of each other. Beautifully decorated and quick action, when one of the bathrooms doors was stuck. I just loved the place. The garden is amazing... I can go on and on... I'll definitely be back.”

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Posted 7 years ago

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Hi Melvin, So pleased to hear that you loved The Moult as much as we do! It really is such an extraordinary house perfect for making unforgettable memories. Jessica, Head of Client Services

Posted 7 years ago

“Previously stayed at properties booked through this company. Website pleasant and easy to navigate. Friendly and helpful team who respond promptly to queries.”

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Posted 7 years ago

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Hi Laura, Thank you very much for your feedback. So pleased that you found our website so easy to navigate and i'll make sure your kind words are passed back to the rest of the client services team. Jessica, Head of Client Services

Posted 7 years ago

“The service was excellent. All the staff on the end of the phone were so helpful. We were met at the house which is a lovely touch.”

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Posted 7 years ago

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Hi Emma, Thank you ever so much for leaving a review, we really appreciate our guests taking the time to provide us with feedback. I'm so pleased you found the whole process easy, i'll make sure your kind words are passed on to the rest of my team. Jessica, Head of Client Services

Posted 7 years ago

“Very efficient service, quick responses and had our deposit back within a couple of days.”

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Posted 7 years ago

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Hi Pete, Thanks ever so much for taking the time to leave a review. I really am thrilled to hear you say such lovely things about my team. I'll be sure the feedback is passed on. Jessica, Head of Client Services

Posted 7 years ago

“Stayed at Hause hall farm our third visit love the house will be back again next year.lively touch with the welcome hamper.The team make the bookings go so easy.couldnt recommend them any more than to say absolutely fabulous.”

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Posted 7 years ago

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Hi Donna, We're so thrilled to hear that you love the house so much and we can't wait to help you plan your next visit to the gorgeous Lake District. Jessica, Head of Client Services

Posted 7 years ago

“The property was well presented online and gave us an accurate insight into what was being offered.”

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Posted 7 years ago

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Good Afternoon, Thanks for taking the time to leave feedback. We work really hard to ensure our properties are accurately represented online and that our copy gives guests valuable insight into what they do on their holidays so really am so happy to see you felt this way. Jessica, Head of Client Services

Posted 7 years ago

“The house needs better internet. It could not be reached anywhere other than the kitchen. The bathrooms need renovating and are of a basic standard.”

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Posted 7 years ago

“We had a wonderful weekend with friends, the house was perfect, great for dining and relaxing in the evening. The little touches, like the welcome hampers were absolutely lovely.”

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Posted 7 years ago

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Hi Rebecca, Thank you ever so much for taking the time to leave a review. We love hearing from our guests upon their return and I am so thrilled to hear that you had such an enjoyable stay at Birkmere Barn. I'll be sure to pass your kind words onto the house owners. Jessica, Head of Client Services

Posted 7 years ago

“Excellent service from everyone particularly the housekeepers who made us feel very welcome. Beautiful and clean house!”

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Posted 7 years ago

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Hi Sophie, So thrilled to hear that you loved Elephant & Castle so much. We love hearing from our guests once they've stayed and i'll make sure your lovely words are passed on to the owners. Jessica, Head of Client Services

Posted 7 years ago

“Planning of our trip was easy, Kate&Toms were very helpful and quick to get back to any questions we had. The house was incredible and dog friendly which was a bonus!”

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Posted 7 years ago

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Hi Emilie, Thank you ever so much for taking the time to leave such a lovely review. We're thrilled to hear how easy you found our booking process, it's something we are all very proud of. Beechgrove is a wonderful house and we are so pleased you and your party (including the dogs) enjoyed your stay so much. We look forward to helping you plan another stay in the future! Jessica, Head of Client Services

Posted 7 years ago

“Large spacious rooms and a great kitchen”

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Posted 7 years ago

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Hi Henry, Really pleased to hear that you were impressed with the space at Hill House. We hope your and your party had an enjoyable stay. Jessica, Head of Client Services

Posted 7 years ago

“The service provided in introducing us to the place we stayed in the Cotswolds was outstanding. I am a very satisfied customer.”

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Posted 7 years ago

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Hi Simon, We love hearing from guests upon their return, especially when they had such great stays! I'll make sure your kind words are passed on to everyone in the office. Jessica, Head of Client Services

Posted 7 years ago

“The house was ace.”

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Posted 7 years ago

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Hi Laura, So glad you loved Langtons as much as we do! It really is such a fabulous house. Jessica, Head of Client Services

Posted 7 years ago

“Housekeepers very helpful. Warm house and lots of things for children to do. Kitchen well stocked with large pans and lots of crockery for large parties.”

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Posted 7 years ago

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Good Morning, Very pleased to hear you had an enjoyable stay at Wellacres House, i'll be sure to pass on your kind words to the housekeeping team as well as the wider team here in the office. Jessica, Head of Client Services

Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews