kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“It was everything and more that we envisaged”

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Posted 6 years ago

“Friendly service although not altogether joined up in their internal communications as there was a misunderstanding about the bed arrangements but luckily the housekeeper called to check”

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Posted 6 years ago

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Thank you very much for your review Anne, I apologise for the misunderstanding but I hope that you still had a lovely stay at Churchill Wood. Jessica, Head of Client Services

Posted 6 years ago

“Great choice of good quality larger properties, which are not easy to find. We found exactly the house we were looking for in the right area (The Coast House in Northumberland). The service from all Tom & Kate's staff was excellent from my first enquiry to the speedy refund of my deposit. And the Coast House exceeded all our expectations. It was perfect in every way and we had a wonderful stay. We'll definitely return and will use Kate & Tom's again and have already recommended you to friends and family. Thank you.”

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Posted 6 years ago

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Thank you so much for your lovely review Denise, I am so glad we could find the perfect house for you, and that you had a great stay! We look forward to helping you book again and helping your friends and family. Jessica, Head of Client Services

Posted 6 years ago

“Pleasant and friendly staff”

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Posted 6 years ago

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Thank you for your review Gill, I will pass on your kind words to the team. I hope you and your party had a great stay at Holmegate House. Jessica, Head of Client Services

Posted 6 years ago

“Great communication, clear booking process and friendly staff. Only suggestions would be to make it obvious of you lovely welcome gifts of tea, coffee, bread, jam etc. We ended up buying more than we needed. Also reading your emails on a PC through hotmail they were red writing on a black background. Not sure if you IT team can look into that, I’d be happy to send you a screen shot. I’d certainly use you guys again :)”

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Posted 6 years ago

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Thank you very much for your review Katy, I am glad you had a good booking experience with us! I can definitely pass the notes on regarding the welcome gifts for the future, thank you. Thank you for letting us know this, we are working on a fix for this as there is a template issue but thank you for letting us know, we will try to fix this moving forward. We look forward to helping you again! I hope you and your party had a lovely stay at Alcester Farmhouse. Jessica, Head of Client Services

Posted 6 years ago

“Excellent service from kate & tom’s from start to finish.”

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Posted 6 years ago

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Thank you very much for your review Lorna, I am so glad that you have had a great service with us, we hope you and your party had a lovely stay at Pedington Manor. Jessica, Head of Client Services

Posted 6 years ago

“The property was lovely and even better than described and Kate & Tom's were great to deal with.”

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Posted 6 years ago

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Thank you very much for your review Gabrielle, I am glad that you had a good booking experience with us, I hope you and your party had a lovely stay at The Freeth. Jessica, Head of Client Services

Posted 6 years ago

“Quick communication”

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Posted 6 years ago

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Thank you for your review, I am glad that you had a good booking experience with us and I hope that you and your party had a good stay at The Works. Jessica, Head of Client Services

Posted 6 years ago

“Great admin meant we had all questions answered before we arrived and deposit returned promptly.”

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Posted 6 years ago

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Thank you for your review, we try to answer any questions as quick as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at Strode House. Jessica, Head of Client Services

Posted 6 years ago

“Great company and great customer service from first booking to answering any questions we had prior to the stay and during it. No hassle whatsoever. Combined with the fantastic property we had all to ourselves over 4 days, we would highly recommend using Kate & Tom's to friends and others interested in booking such a stay. Prompt repayment of the deposit also much appreciated. Andrew”

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Posted 6 years ago

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Thank you very much for your review and kind words Andrew, I will pass this on to the team. I am so glad you had a good booking experience with us and I hope you had a great stay at Waters Reach. Jessica, Head of Client Services

Posted 6 years ago

“Really helpful service when I rang up for some assistance. Also, the information packs sent out are incredibly helpful with suggestions of what to do, where to go and where to eat......”

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Posted 6 years ago

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Thank you very much for your review Lisa, I am glad that you had a good booking experience with us, and I am glad you found the guest packs useful! I hope you and your party had a great stay at Osborne House. Jessica, Head of Client Services

Posted 6 years ago

“Quick and confident service, always went out of their way to answer my queries. I've used this company twice now and I will definitely be back again.”

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Posted 6 years ago

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Thank you so much for your review Laura, I am so glad that you had a good booking experience with us. We look forward in helping you again! I hope you and your party had a great stay at Wessex Manor. Jessica, Head of Client Services

Posted 6 years ago

“Great and easy communication.”

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Posted 6 years ago

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Thank you very much for your review Caroline I am glad you had a good booking experience with us. I hope you and your party had a great stay at The Shed. Jessica, Head of Client Services

Posted 6 years ago

“Very good from start to finish .”

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Posted 6 years ago

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Thank you for your review, I am glad you had a good booking experience with us. I hope you and your party had a good stay at Pad on the Park 2. Jessica, Head of Client Services

Posted 6 years ago

“From first contact to last kate and Tom’s took care of everything. Regular emails regarding any updates or reminders. Quickly responding to any questions asked. Absolutely hassle free. Thanks.”

kate & tom's 5 star review on 20th April 2018

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Posted 6 years ago

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Thank you very much for your review James, I am so glad you had a good booking experience with us. I hope you and your party had a great stay at The Grotto. Jessica, Head of Client Services

Posted 6 years ago

“great customer service”

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Posted 6 years ago

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Thank you for your review Richard, I am glad you had a good booking experience with us. I hope you and your party had a great stay at Southlake House. Jessica, Head of Client Services

Posted 6 years ago

“The team at Kate & Toms were efficient and helpful at every step. Thank you”

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Posted 6 years ago

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Thank you very much for your review Caroline, I am so glad you had a great booking experience with us. I hope you and your party had a great stay at Peak Hall. Jessica, Head of Client Services

Posted 6 years ago

“We experienced a few problems with our property and Kate & Tom's did everything they could to ensure our issues were dealt with quickly and efficiently, the service we received was excellent.”

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Posted 6 years ago

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Thank you for your review Jenny, we do apologise that you have experienced some issues with you property, however, I am so glad that you had great service to resolve the problems. I hope despite these issues, you and your party had a great stay at Vista Point. Jessica, Head of Client Services

Posted 6 years ago

“Replied to queries timeously and professionally”

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Posted 6 years ago

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Thank you very much for your review Lana, we try to answer any questions as quickly as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at Gallery House. Jessica, Head of Client Services

Posted 6 years ago

“Correspondence was very good, especially when there was a query. Contact on the day was very good as were directions to The Reach”

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Posted 6 years ago

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Thank you very much for your review Susan, I am very glad you had a good booking experience with us. I hope you and your party had a great stay at The Reach. Jessica, Head of Client Services

Posted 6 years ago

kate & tom's is rated 4.7 based on 1,520 reviews