kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“Brilliant experience from start to finish. Thank you for everything.”

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Posted 6 years ago

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Thank you so much for your review Hugh. I am so glad that you had a good booking experience with us, I hope you and your party had a great stay at The Lindens. Jessica, Head of Client Services

Posted 6 years ago

“They were extremely helpful and had responded to any questions straight away.”

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Posted 6 years ago

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Thank you very much for your review Sarah, we always try to answer any questions as quickly as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at The Fitz. Jessica, Head of Client Services

Posted 6 years ago

“Great communication and support from the team, with a personable approach.”

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Posted 6 years ago

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Thank you very much for your review Jennie, I will be sure to pass on your kind words to the team. I hope you and your party had a great stay at Park Avenue. Jessica, Head of Client Services

Posted 6 years ago

“The service at Kate & Tom's is great - I needed to move the booking and they did so no questions asked. Always great, thanks!”

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Posted 6 years ago

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Thank you very much for your review Katie, I am so glad that you had a good booking experience with us. I hope that you and your party had a great stay at Wellacres House. Jessica, Head of Client Services

Posted 6 years ago

“In the main, prompt replying to emails.”

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Posted 6 years ago

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Thank you very much for your review. We always try to answer any questions as quickly as possible to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at The Reach. Jessica, Head of Client Services

Posted 6 years ago

“K&T made the whole booking process as easy as possible. Always quick with their emails.”

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Posted 6 years ago

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Thank you very much for your review Andrew, I am glad you had a good booking process with us, we always try to answer any questions you may have has quickly as possible to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at Meadowbank House. Jessica, Head of Client Services

Posted 6 years ago

“Very helpful.”

kate & tom's 5 star review on 16th March 2018

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Posted 6 years ago

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Thank you for your review Caroline, I am glad that you had a good booking experience with us, I hope you and your party has a great stay at The Ridge. Jessica, Head of Client Services

Posted 6 years ago

“The staff at Kate & Tom's were very informative, extremely helpful and professional”

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Posted 6 years ago

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Thank you very much for your review Lucy, I am very glad that you had a good booking experience with us, I will pass your kind words on to the team, I hope you and your party had a great stay at Hill House. Jessica, Head of Client Services

Posted 6 years ago

“Kate and tom's have been a fantastic comapny to work with. They have been very helpful in providing information and making any transactions and communications as easy as possible. Thank you!”

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Posted 6 years ago

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Thank you very much for your review Fleur, I am so glad that you have had a good booking experience with us, we try to answer any questions as quickly as we can to ensure you have no worries on the lead up to you stay. I hope you and your party had a great stay at Northridge Hall. Jessica, Head of Client Services

Posted 6 years ago

“Booking and payment was a very simple process. We booked a 'difficult' weekend, with the land locked in snow; the K&T's staff were wonderful. The property 'manager'(?) contacted us several times to confirm arrangements and, despite travel difficulties, managed to arrange for someone to meet us on arrival. We were even contacted during our stay, to ensure all was well! Excellent service. A wonderful staff and working practice.”

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Posted 6 years ago

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Thank you very much for your review Paul, I am so glad that you had a good booking process with us, and travelled safely through the snow. I hope you and your party had a great stay at Wellacres House. Jessica, Head of Client Services

Posted 6 years ago

“Fab service. All information great.”

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Posted 6 years ago

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Thank you very much for your review. I am glad that you had have good information and service whilst booking with us. I hope you and your party had a great stay at Halula Beach House. Jessica, Head of Client Services

Posted 6 years ago

“Communication has been excellent and everything was timely and smooth. We shall certainly book through you again. Thank you Kate and Tom's for having the Hyde on your site - we loved every minute.”

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Posted 6 years ago

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Thank you very much for your review Maddison, I am glad that you have had a good booking experience with us, we look forward to helping you again. I hope you and your party had a great stay at The Hyde! Jessica, Head of Client Services

Posted 6 years ago

“Excellent communication”

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Posted 6 years ago

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Thank you for your review Emma, I am glad that you had good communication throughout your booking, we try to answer any questions before your stay to ensure you have no worries. I hope and your party had a great stay at Park Avenue. Jessica, Head of Client Services

Posted 6 years ago

“Kept up to date throughout the whole process”

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Posted 6 years ago

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Thank you very much for your review Jenny, I am glad you had a good booking process with us. I hope you and your party had a great stay at Albaston Lodge. Jessica, Head of Client Services

Posted 6 years ago

“Good website. Helpful staff on the phone always ready to help and advise.”

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Posted 6 years ago

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Thank you very much for your review Glenys, I am glad you had a good booking experience with us. I hope you and your party had a great stay at Kingham Cottages. Jessica, Head of Client Services

Posted 6 years ago

“Everything was so easy from enquiry / booking / stay / deposit refund. Very helpful and simple process.”

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Posted 6 years ago

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Thank you very much for your review Chris, I am so glad that you had a smooth process with booking with us. I hope you and your party had a great stay at Melksham Court. Jessica, Head of Client Services

Posted 6 years ago

“Where do I start? I booked a property (Fairoaks Barns, Ledbury) through Kate and Toms in October 2017 for my partners 30th birthday in March 2018. 4 weeks before I was due to go, I received a call from Kate and Toms stating the owner had double booked and Fairoaks Barns was no longer available to us. As you can imagine I was furious! I had booked and organised go-karting; a chef to come into the barn to cook for us; as well as friends flying into Birmingham airport to join us at the barn! Despite it being a stressful time, I cannot fault Kate and Toms for the service I received. Sian and Jessica from Kate and Toms were incredible. They kept in touch and updated me regularly. They offered us several alternatives, however due to the distance they were from us, they were not suitable. In the end, I found an alternative and although it was not a ‘Kate and Toms’ property, they still agreed to pay for the extra costs I was going to encounter. Although I did not officially use a property from Kate and Toms, I will definitely be using them again due to the service I received. It was a very stressful time, however they wanted to find a resolution quickly and this was great considering I only had 4 weeks before 24 of us were due to go away! Thank you Sian and Jessica. You were amazing! Kate and Tom’s are lucky to have you.”

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Posted 6 years ago

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Hello Bridie, Thank you so much for such a glowing review! You were so understanding throughout the whole process and I am so glad that we were able to fix things for you. A double booking of this nature is something that is extremely rare and upsetting for everyone involved. I am delighted that your group ended up having a fab weekend away and thanks for sending us through a photo! It would be our pleasure to help you again in the future :) Best wishes, Jessica Head of Client Services

Posted 6 years ago

“Professional, kept us in the loop and contacting them was easy. Thank you!”

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Posted 6 years ago

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Thank you very much for your review Katie, I am very glad that you had a good booking experience with us. I hope you and your party had a great stay at Ridgeway House. Jessica, Head of Client Services

Posted 6 years ago

“Quick responses to all enquires made. Online booking and payments were easy.”

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Posted 6 years ago

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Thank you very much for your review, I am glad that you had a good booking experience with us, I hope you and your party had a great stay at Meadowbank House. Jessica, Head of Client Services

Posted 6 years ago

“Kate and Tom’s team were always available to ask questions and responded to emails very quickly. The choice of properties on their website are beautiful. The booking process for The Hyde was simple and easy.”

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Posted 6 years ago

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Thank you very much for your review Becca, we try to answer any questions you may have as quickly as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at The Hyde. Jessica, Head of Client Services

Posted 6 years ago

kate & tom's is rated 4.7 based on 1,520 reviews